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CompaniesDialpadMonthly reportsMay 2023

Dialpad in May 2023: incidents, uptime and changes

10incidents posted
3labelled major or critical
98.68%free of major/critical
96.98%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 9 h 45 min, incident time 22 h 24 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 7

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
AI Transcription Service DisruptionMajor4.9 hresolved05-01
Outage on both Inbound and outbound MMSMajor3.1 hresolved05-16
Issue with missing ringback toneMajor1.8 hresolved05-23

Other incidents 7

IncidentImpactStartedDurationStatusDay
AI Transcription Service DisruptionMinor3.1 hresolved05-02
Delay in Event Subscription responsesMinor1.4 hresolved05-03
Delay in Event Subscription responsesMinor6.4 hresolved05-04
Call disruption in EuropeMinor0 minresolved05-04
AI Transcription Service DisruptionMinor0 minresolved05-08
Digital Experience Performance DegredationMinor46 minresolved05-09
high error rate on iOS push notificationMinor57 minresolved05-15

Cite this

Dialpad posted 10 status incidents in May 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Dialpad in May 2023
Vendor
Dialpad
Date
URL
https://rewindex.com/company/dialpad/2023/05

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