# Dialpad in May 2023: incidents, uptime and changes

> Dialpad in May 2023: 10 incidents on its status page (3 major or critical), 98.68% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dialpad’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dialpad/2023/05
Last updated: 2023-06-01T00:00:00Z

- Incidents posted: 10 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 7
- Uptime (vendor-reported): 98.68% free of major/critical incidents, 96.98% free of any incident; outage time 9 h 45 min, incident time 22 h 24 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2023](https://rewindex.com/company/dialpad/2023/04.md) · Next: [June 2023](https://rewindex.com/company/dialpad/2023/06.md) · [All months](https://rewindex.com/company/dialpad/reports.md) · [Dialpad](https://rewindex.com/company/dialpad.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Transcription Service Disruption](https://rewindex.com/company/dialpad/incidents/bjn0yxcgrrgn.md) | major | 2023-05-01 17:41 UTC | 2023-05-01 22:34 UTC | 4.9 h | resolved |
| [Outage on both Inbound and outbound MMS](https://rewindex.com/company/dialpad/incidents/32wxc4mdb4ln.md) | major | 2023-05-16 23:53 UTC | 2023-05-17 02:59 UTC | 3.1 h | resolved |
| [Issue with missing ringback tone](https://rewindex.com/company/dialpad/incidents/gd88r9xpmbt2.md) | major | 2023-05-23 02:28 UTC | 2023-05-23 04:14 UTC | 1.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Transcription Service Disruption](https://rewindex.com/company/dialpad/incidents/bjn0yxcgrrgn.md) | major | 2023-05-01 17:41 UTC | 2023-05-01 22:34 UTC | 4.9 h | resolved |
| [AI Transcription Service Disruption](https://rewindex.com/company/dialpad/incidents/hbdxb4vnt3cz.md) | minor | 2023-05-02 17:00 UTC | 2023-05-02 20:09 UTC | 3.1 h | resolved |
| [Delay in Event Subscription responses](https://rewindex.com/company/dialpad/incidents/0jhv0rlxwljt.md) | minor | 2023-05-03 18:49 UTC | 2023-05-03 20:13 UTC | 1.4 h | resolved |
| [Delay in Event Subscription responses](https://rewindex.com/company/dialpad/incidents/kpfd6x3b310q.md) | minor | 2023-05-04 14:49 UTC | 2023-05-04 21:12 UTC | 6.4 h | resolved |
| [Call disruption in Europe](https://rewindex.com/company/dialpad/incidents/0t2t2r46yhwy.md) | minor | 2023-05-04 17:00 UTC | 2023-05-04 17:00 UTC | 0 min | resolved |
| [AI Transcription Service Disruption](https://rewindex.com/company/dialpad/incidents/8hym9qsfd643.md) | minor | 2023-05-08 17:30 UTC | 2023-05-08 17:30 UTC | 0 min | resolved |
| [Digital Experience Performance Degredation](https://rewindex.com/company/dialpad/incidents/5q1msldv079k.md) | minor | 2023-05-09 15:41 UTC | 2023-05-09 16:27 UTC | 46 min | resolved |
| [high error rate on iOS push notification](https://rewindex.com/company/dialpad/incidents/972kw5lj3l6d.md) | minor | 2023-05-15 16:20 UTC | 2023-05-15 17:17 UTC | 57 min | resolved |
| [Outage on both Inbound and outbound MMS](https://rewindex.com/company/dialpad/incidents/32wxc4mdb4ln.md) | major | 2023-05-16 23:53 UTC | 2023-05-17 02:59 UTC | 3.1 h | resolved |
| [Issue with missing ringback tone](https://rewindex.com/company/dialpad/incidents/gd88r9xpmbt2.md) | major | 2023-05-23 02:28 UTC | 2023-05-23 04:14 UTC | 1.8 h | resolved |

## Cite this

Dialpad posted 10 status incidents in May 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dialpad/2023/05
- Citation: Dialpad, “Dialpad in May 2023” (2023-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/2023/05 (CC BY 4.0).
- Markdown link: `[Dialpad: Dialpad in May 2023 (2023-05-01)](https://rewindex.com/company/dialpad/2023/05)`


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Canonical: https://rewindex.com/company/dialpad/2023/05 · Markdown: https://rewindex.com/company/dialpad/2023/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:15:47.120Z