# Xero in May 2023: incidents, uptime and changes > Xero in May 2023: 17 incidents on its status page (5 major or critical), 98.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2023/05 Last updated: 2023-06-01T00:36:00Z - Incidents posted: 17 (major/critical: 5) · Maintenance: 0 - By vendor impact label: critical 1, major 4, minor 11, none 1 - Uptime (vendor-reported): 98.94% free of major/critical incidents, 93.84% free of any incident; outage time 7 h 52 min, incident time 45 h 48 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [April 2023](https://rewindex.com/company/xero/2023/04.md) · Next: [June 2023](https://rewindex.com/company/xero/2023/06.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [UK: Errors accessing VAT](https://rewindex.com/company/xero/incidents/sqv14wmymbp0.md) | critical | 2023-05-05 09:09 UTC | 2023-05-05 12:18 UTC | 3.1 h | resolved | | [XPM - customers encountering error messages](https://rewindex.com/company/xero/incidents/4tn2w6yghk8l.md) | major | 2023-05-08 04:57 UTC | 2023-05-08 05:58 UTC | 1.0 h | resolved | | [Global: XPM - customers redirected to dashboard](https://rewindex.com/company/xero/incidents/2h4ms3tz5ht0.md) | major | 2023-05-09 22:47 UTC | 2023-05-10 00:09 UTC | 1.4 h | resolved | | [Global: Hubdoc - Documents not publishing to Xero and other integrations](https://rewindex.com/company/xero/incidents/lszmpwplg4vx.md) | major | 2023-05-18 22:48 UTC | 2023-05-19 00:28 UTC | 1.7 h | resolved | | [Global: Subscription invoices - online invoices not loading](https://rewindex.com/company/xero/incidents/d7sp8shfxb8j.md) | major | 2023-05-30 23:39 UTC | 2023-05-31 00:19 UTC | 40 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Customers experiencing slowness across Xero](https://rewindex.com/company/xero/incidents/kyhb2hyfy0hx.md) | minor | 2023-05-01 23:48 UTC | 2023-05-02 00:43 UTC | 55 min | resolved | | [Global: Bank feeds - customers unable to access bank feed application forms](https://rewindex.com/company/xero/incidents/622typfgt73r.md) | minor | 2023-05-03 01:55 UTC | 2023-05-03 02:17 UTC | 22 min | resolved | | [UK: Errors accessing VAT](https://rewindex.com/company/xero/incidents/sqv14wmymbp0.md) | critical | 2023-05-05 09:09 UTC | 2023-05-05 12:18 UTC | 3.1 h | resolved | | [XPM - customers encountering error messages](https://rewindex.com/company/xero/incidents/4tn2w6yghk8l.md) | major | 2023-05-08 04:57 UTC | 2023-05-08 05:58 UTC | 1.0 h | resolved | | [Global: Emails - Customers are experiencing a delay in sending emails from Xero](https://rewindex.com/company/xero/incidents/bd568z8l993c.md) | none | 2023-05-09 11:15 UTC | 2023-05-09 12:55 UTC | 1.7 h | resolved | | [Global: XPM - customers redirected to dashboard](https://rewindex.com/company/xero/incidents/2h4ms3tz5ht0.md) | major | 2023-05-09 22:47 UTC | 2023-05-10 00:09 UTC | 1.4 h | resolved | | [WorkflowMax - Some users are experiencing performance issues](https://rewindex.com/company/xero/incidents/czxff3cmj5l8.md) | minor | 2023-05-10 22:03 UTC | 2023-05-10 22:41 UTC | 38 min | resolved | | [Global: Xero Central Learning inaccessible](https://rewindex.com/company/xero/incidents/g51z04mvry80.md) | minor | 2023-05-16 10:03 UTC | 2023-05-16 12:31 UTC | 2.5 h | resolved | | [Global: Hubdoc - Documents not publishing to Xero and other integrations](https://rewindex.com/company/xero/incidents/lszmpwplg4vx.md) | major | 2023-05-18 22:48 UTC | 2023-05-19 00:28 UTC | 1.7 h | resolved | | [AU: Payroll - Some customers are experiencing an issue with blank ABA files](https://rewindex.com/company/xero/incidents/nk5sqv42m3rj.md) | minor | 2023-05-25 03:37 UTC | 2023-05-26 03:44 UTC | 24 h | resolved | | [Global: HQ - Some customers are unable to view the client tab](https://rewindex.com/company/xero/incidents/sgzfbtt46dn3.md) | minor | 2023-05-25 04:17 UTC | 2023-05-25 05:23 UTC | 1.1 h | resolved | | [ATO connection issues](https://rewindex.com/company/xero/incidents/2gv08sv9dmg6.md) | minor | 2023-05-29 01:04 UTC | 2023-05-29 03:57 UTC | 2.9 h | resolved | | [Global: Navigation bar - Not showing for some customers](https://rewindex.com/company/xero/incidents/pcxhrykvgrm4.md) | minor | 2023-05-29 21:36 UTC | 2023-05-29 22:23 UTC | 47 min | resolved | | [Global: Reporting - Customers unable to export into Google Sheets](https://rewindex.com/company/xero/incidents/lswg90y6v3f4.md) | minor | 2023-05-30 22:10 UTC | 2023-05-31 02:40 UTC | 4.5 h | resolved | | [Global: Subscription invoices - online invoices not loading](https://rewindex.com/company/xero/incidents/d7sp8shfxb8j.md) | major | 2023-05-30 23:39 UTC | 2023-05-31 00:19 UTC | 40 min | resolved | | [AU: Product - Xero Tax - Customers unable to export or print](https://rewindex.com/company/xero/incidents/9n8zkp7dtcsd.md) | minor | 2023-05-31 06:44 UTC | 2023-05-31 08:29 UTC | 1.8 h | resolved | | [Global: Xero Practice Manager (XPM) - Some customers are experiencing performance issues](https://rewindex.com/company/xero/incidents/5vpmt12z2fdf.md) | minor | 2023-05-31 23:49 UTC | 2023-06-01 00:36 UTC | 47 min | resolved | ## Cite this Xero posted 17 status incidents in May 2023 (5 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2023/05 - Citation: Xero, “Xero in May 2023” (2023-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/05 (CC BY 4.0). - Markdown link: `[Xero: Xero in May 2023 (2023-05-01)](https://rewindex.com/company/xero/2023/05)` --- Canonical: https://rewindex.com/company/xero/2023/05 · Markdown: https://rewindex.com/company/xero/2023/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:06.656Z