Companies/DigitalOcean/Incidents

DigitalOcean: Subsea Fiber Faults in the APAC region

Timeline of updates

1. resolved2023-05-28 19:16 UTC

   Our Engineering team has continued to actively monitor the situation resulting from multiple subsea fiber faults in the APAC region. Over the last few days, our team has continued to make routing changes where possible. Crews have been able to complete some cable repairs and we expect to see our network routing stabilize once the repair of a few more cables are completed in the coming weeks. Until then, we expect to see intermittent periods of packet loss and latency on network routes between Singapore and New York City, as well as Singapore and Toronto. These are normally short-lived and happen during Singapore business hours when traffic is heavy. Given the relative stability of routes, we will now close out this incident and provide any needed updates separately. If users experience a disruption in service or have any questions, we invite them to submit a support ticket from within their account. Thank you for your patience and understanding throughout this incident.

From DigitalOcean’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.digitalocean.com (opens in new tab).

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