# Gorgias in May 2023: incidents, uptime and changes

> Gorgias in May 2023: 10 incidents on its status page (3 major or critical), 96.49% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/05
Last updated: 2023-06-01T00:00:00Z

- Incidents posted: 10 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 6, none 1
- Uptime (vendor-reported): 96.49% free of major/critical incidents, 73.76% free of any incident; outage time 26 h 3 min, incident time 8.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2023](https://rewindex.com/company/gorgias/2023/04.md) · Next: [June 2023](https://rewindex.com/company/gorgias/2023/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Outlook integration errors](https://rewindex.com/company/gorgias/incidents/cfz08952fk82.md) | major | 2023-05-14 13:19 UTC | 2023-05-15 12:19 UTC | 23 h | resolved |
| [Delayed results on ticket search and view search](https://rewindex.com/company/gorgias/incidents/bw1jmddhxgx3.md) | major | 2023-05-19 14:51 UTC | 2023-05-19 16:16 UTC | 1.4 h | resolved |
| [Instagram Comments and DMs not pulling into Gorgias](https://rewindex.com/company/gorgias/incidents/ss8c87gx7kvc.md) | major | 2023-05-21 23:09 UTC | 2023-05-22 00:47 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Potential disruptions on our WhatsApp features](https://rewindex.com/company/gorgias/incidents/ch2rrccy1pfk.md) | minor | 2023-05-04 10:29 UTC | 2023-06-06 12:48 UTC | 33 d | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/13n2h42d3vfj.md) | minor | 2023-05-05 08:22 UTC | 2023-05-05 10:54 UTC | 2.5 h | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/npv8k3qkxqk7.md) | minor | 2023-05-05 15:55 UTC | 2023-05-05 16:44 UTC | 49 min | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/smcb0dmw9js5.md) | minor | 2023-05-08 17:07 UTC | 2023-05-08 21:11 UTC | 4.1 h | resolved |
| [Partial outage of chat](https://rewindex.com/company/gorgias/incidents/pm8c44f50j9z.md) | none | 2023-05-08 22:30 UTC | 2023-05-08 22:30 UTC | 0 min | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/5y4rrfbrmhvf.md) | minor | 2023-05-11 21:42 UTC | 2023-05-11 22:17 UTC | 35 min | resolved |
| [Outlook integration errors](https://rewindex.com/company/gorgias/incidents/cfz08952fk82.md) | major | 2023-05-14 13:19 UTC | 2023-05-15 12:19 UTC | 23 h | resolved |
| [Delayed results on ticket search and view search](https://rewindex.com/company/gorgias/incidents/bw1jmddhxgx3.md) | major | 2023-05-19 14:51 UTC | 2023-05-19 16:16 UTC | 1.4 h | resolved |
| [Instagram Comments and DMs not pulling into Gorgias](https://rewindex.com/company/gorgias/incidents/ss8c87gx7kvc.md) | major | 2023-05-21 23:09 UTC | 2023-05-22 00:47 UTC | 1.6 h | resolved |
| [Live updates are experiencing delays](https://rewindex.com/company/gorgias/incidents/tf69dqvshr75.md) | minor | 2023-05-31 15:25 UTC | 2023-05-31 15:57 UTC | 32 min | resolved |

## Cite this

Gorgias posted 10 status incidents in May 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/05
- Citation: Gorgias, “Gorgias in May 2023” (2023-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2023 (2023-05-01)](https://rewindex.com/company/gorgias/2023/05)`


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Canonical: https://rewindex.com/company/gorgias/2023/05 · Markdown: https://rewindex.com/company/gorgias/2023/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:28.102Z