CompaniesGorgiasMonthly reportsMarch 2023
Gorgias in March 2023: incidents, uptime and changes
6incidents posted
3labelled major or critical
99.21%free of major/critical
91.78%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 5 h 50 min, incident time 2.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 3
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Unable to process some Gorgias chat messages | Major | 1.7 h | resolved | 03-05 | |
| Outdated search results in ticket search feature | Major | 1.0 h | resolved | 03-21 | |
| Outdated search results in ticket search and views filters | Major | 3.1 h | resolved | 03-29 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customer search may not return fresh results | Minor | 38 min | resolved | 03-12 | |
| Unable to re-connect disconnected Facebook integrations | Minor | 5 d | resolved | 03-29 | |
| Order Management Flows are disabled for help centers and headless Shopify stores | Minor | 6 d | resolved | 03-30 |
Maintenance 1
Show scheduled maintenance
Cite this
Gorgias posted 6 status incidents in March 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in March 2023
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2023/03