# Gorgias in March 2023: incidents, uptime and changes

> Gorgias in March 2023: 6 incidents on its status page (3 major or critical), 99.21% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/03
Last updated: 2023-04-05T12:13:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 1
- By vendor impact label: major 3, minor 3
- Uptime (vendor-reported): 99.21% free of major/critical incidents, 91.78% free of any incident; outage time 5 h 50 min, incident time 2.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2023](https://rewindex.com/company/gorgias/2023/02.md) · Next: [April 2023](https://rewindex.com/company/gorgias/2023/04.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to process some Gorgias chat messages](https://rewindex.com/company/gorgias/incidents/vkph95jwyqh9.md) | major | 2023-03-05 18:11 UTC | 2023-03-05 19:51 UTC | 1.7 h | resolved |
| [Outdated search results in ticket search feature](https://rewindex.com/company/gorgias/incidents/qmy4h1py5hjn.md) | major | 2023-03-21 16:58 UTC | 2023-03-21 18:00 UTC | 1.0 h | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/qq0yhk7ckm06.md) | major | 2023-03-29 04:55 UTC | 2023-03-29 08:03 UTC | 3.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to process some Gorgias chat messages](https://rewindex.com/company/gorgias/incidents/vkph95jwyqh9.md) | major | 2023-03-05 18:11 UTC | 2023-03-05 19:51 UTC | 1.7 h | resolved |
| [Customer search may not return fresh results](https://rewindex.com/company/gorgias/incidents/b8tcgsmjgw49.md) | minor | 2023-03-12 18:31 UTC | 2023-03-12 19:09 UTC | 38 min | resolved |
| [Outdated search results in ticket search feature](https://rewindex.com/company/gorgias/incidents/qmy4h1py5hjn.md) | major | 2023-03-21 16:58 UTC | 2023-03-21 18:00 UTC | 1.0 h | resolved |
| [Outdated search results in ticket search and views filters](https://rewindex.com/company/gorgias/incidents/qq0yhk7ckm06.md) | major | 2023-03-29 04:55 UTC | 2023-03-29 08:03 UTC | 3.1 h | resolved |
| [Unable to re-connect disconnected Facebook integrations](https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3.md) | minor | 2023-03-29 17:21 UTC | 2023-04-03 08:50 UTC | 5 d | resolved |
| [Order Management Flows are disabled for help centers and headless Shopify stores](https://rewindex.com/company/gorgias/incidents/gnsf1pxrhd1l.md) | minor | 2023-03-30 19:17 UTC | 2023-04-05 12:13 UTC | 6 d | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure Upgrade Maintenance](https://rewindex.com/company/gorgias/incidents/0zy0t135dhvy.md) | maintenance | 2023-03-19 16:00 UTC | 2023-03-19 17:57 UTC | 1.9 h | resolved |

## Cite this

Gorgias posted 6 status incidents in March 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/03
- Citation: Gorgias, “Gorgias in March 2023” (2023-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/03 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in March 2023 (2023-03-01)](https://rewindex.com/company/gorgias/2023/03)`


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Canonical: https://rewindex.com/company/gorgias/2023/03 · Markdown: https://rewindex.com/company/gorgias/2023/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:25.733Z