# Gorgias in April 2023: incidents, uptime and changes

> Gorgias in April 2023: 8 incidents on its status page (2 major or critical), 99.63% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/04
Last updated: 2023-05-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 6
- Uptime (vendor-reported): 99.63% free of major/critical incidents, 82.99% free of any incident; outage time 2 h 38 min, incident time 5.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2023](https://rewindex.com/company/gorgias/2023/03.md) · Next: [May 2023](https://rewindex.com/company/gorgias/2023/05.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk unavailable for some customers](https://rewindex.com/company/gorgias/incidents/scybz7mthzx6.md) | major | 2023-04-13 13:55 UTC | 2023-04-13 14:52 UTC | 57 min | resolved |
| [Outdated search results in ticket search feature](https://rewindex.com/company/gorgias/incidents/1ylm9gl44rsy.md) | major | 2023-04-22 22:36 UTC | 2023-04-23 00:17 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Customer search results may not be up-to-date](https://rewindex.com/company/gorgias/incidents/50yx5wttl2p7.md) | minor | 2023-04-08 06:07 UTC | 2023-04-08 07:40 UTC | 1.6 h | resolved |
| [Helpdesk unavailable for some customers](https://rewindex.com/company/gorgias/incidents/scybz7mthzx6.md) | major | 2023-04-13 13:55 UTC | 2023-04-13 14:52 UTC | 57 min | resolved |
| [Outdated search results in ticket search feature](https://rewindex.com/company/gorgias/incidents/pg46blkp04t9.md) | minor | 2023-04-15 16:54 UTC | 2023-04-15 20:07 UTC | 3.2 h | resolved |
| [Outdated search results in customer search feature](https://rewindex.com/company/gorgias/incidents/jlldsxcmy650.md) | minor | 2023-04-18 18:40 UTC | 2023-04-18 19:57 UTC | 1.3 h | resolved |
| [Outdated search results in ticket search feature](https://rewindex.com/company/gorgias/incidents/1ylm9gl44rsy.md) | major | 2023-04-22 22:36 UTC | 2023-04-23 00:17 UTC | 1.7 h | resolved |
| [Outdated Recharge data](https://rewindex.com/company/gorgias/incidents/lssnhtztc5xg.md) | minor | 2023-04-24 20:54 UTC | 2023-04-24 22:38 UTC | 1.7 h | resolved |
| [Elevated error rates](https://rewindex.com/company/gorgias/incidents/6959f955gqwk.md) | minor | 2023-04-25 17:00 UTC | 2023-04-25 18:09 UTC | 1.1 h | resolved |
| [Delay in message and rules processing. Live ticket updates impacted too.](https://rewindex.com/company/gorgias/incidents/zyrtl8yllp7g.md) | minor | 2023-04-26 09:36 UTC | 2023-04-26 12:16 UTC | 2.7 h | resolved |

## Cite this

Gorgias posted 8 status incidents in April 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/04
- Citation: Gorgias, “Gorgias in April 2023” (2023-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/04 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in April 2023 (2023-04-01)](https://rewindex.com/company/gorgias/2023/04)`


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Canonical: https://rewindex.com/company/gorgias/2023/04 · Markdown: https://rewindex.com/company/gorgias/2023/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:22.728Z