rewindex

Outages by dayDecember 17, 2020

Outages on December 17, 2020

UTC day 2020-12-17 ( to your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started
7labelled major or critical
21vendors with a new incident
8still open from earlier days

By vendor label: Critical 3 · Major 4 · Minor 15 · No impact listed 6 · 13 maintenance

Incidents started this day 28

VendorIncidentImpactStartedResolvedStatus
MixpanelRaw Export API OutageCritical (5.3 h)resolved
Lever"Authentication failed"/500 errors when accessing LeverCritical (19 min)resolved
Lever500 errors when accessing LeverCritical (10 min)resolved
BandwidthEdge 02 Inbound Call FailuresMajor (2.1 h)resolved
Monday.comInvestigating issues with our automations & integrationsMajor (3 min)resolved
HotjarData collection not availableMajor (36 min)resolved
OptimizelyIntermittent issue with SSL handshake in EMEA RegionMajor (3.6 h)resolved
Confluent[AWS] Provisioning is slow for new clusters with PrivateLink, VPC peering or TransitGateway.Minor (19 min)resolved
SentryFailure to Process MinidumpsMinor (20 min)resolved
LeverEasy Book links not displaying availability for O365 usersMinor (21 h)resolved
SinchDelivery Issue - QatarMinor (16 h)resolved
Box[Minor] Impact to Uploads and DownloadsMinor (1.0 h)resolved
PlivoInbound call failure towards US phone numbers.Minor (2.0 h)resolved
TwilioSMS Delivery and Delivery Status Delays to the PhilippinesMinor (5.9 h)resolved
BigCommerceEmail Notification IssuesMinor (49 min)resolved
v0Errors In Parts of EuropeMinor (57 min)resolved
VercelErrors In Parts of EuropeMinor (57 min)resolved
QuickBooks OnlineSome customers are unable to login in to QuickBooks OnlineMinor (56 min)resolved
HeapWeb Event Visualizer Loading Page DegradedMinor (2.1 h)resolved
TwilioSMS Delivery Delays to Israel Xphone Network for a Subset of Twilio CustomersMinor (6.6 h)resolved
MezmoService UnavailableMinor (2 d)postmortem
NetlifyDNS & Domain management service degradationMinor (2.2 h)resolved
New RelicNRQL Alerts delay in the EU regionNo impact listed (20 min)resolved
SinchAPI RCS USNo impact listed (0 min)resolved
LaunchDarklyInvitation flow is blocked by an unexpected errorNo impact listed (4.0 h)resolved
ConfluentConfluent cloud is experiencing slow response timesNo impact listed (4 min)resolved
New RelicNRQL query errors and Dashboards not loadingNo impact listed (0 min)resolved
TwilioAutomated Alert: Minimal Customer ImpactNo impact listed (22 min)resolved

Still open from earlier days 8

VendorIncidentImpactStartedResolvedStatus
MuxDelivery Usage API over-reporting 2020-12-12 19:00-12:00 UTCMinor (6 d)resolved
KlaviyoIssue Leading to Elevated Hard Bounce RatesMinor (7 d)resolved
IterableBounce reporting for Google recipientsMinor (5 d)resolved
PlivoCall failures on inbound voice towards Israel phone numbers.Minor (1.2 h)resolved
GitHub CopilotIncident on 2020-12-16 23:34 UTCMinor (1.3 h)resolved
GitHubIncident on 2020-12-16 23:34 UTCMinor (1.3 h)resolved
BrazeGoogle Mail bounce reporting and handlingNo impact listed (3 d)resolved
MixpanelGmail service interruption resulted in erroneous email bounces in some Mixpanel projectsNo impact listed (20 d)resolved

Maintenance 13

VendorIncidentImpactStartedResolvedStatus
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (9.0 h)resolved
Coda[Scheduled] Scheduled MaintenanceMaintenance (4 min)resolved
Bandwidth[Scheduled] Edge Proxy Maintenance - JFKMaintenance (2.0 h)resolved
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (8.0 h)resolved
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (7.0 h)resolved
Twilio[Scheduled] SMS Carrier Maintenance - AT&T MexicoMaintenance (15 min)resolved
Bandwidth[Scheduled] Messaging Maintenance - SMSMaintenance (4.0 h)resolved
Sinch[Scheduled] External Maintenance - US CellularMaintenance (2.0 h)resolved
Twilio[Scheduled] US SMS Carrier Partner Maintenance - US CellularMaintenance (2.0 h)resolved
Opsgenie[Scheduled] Opsgenie Reporting & Analytics is under maintenance in US & EUMaintenance (1.4 h)resolved
Linode (Akamai)[Scheduled] Emergency Network Maintenance - AP South (Singapore)Maintenance (1.0 h)resolved
Dropbox Sign[Scheduled] HelloWorks Product UpdateMaintenance (1.0 h)resolved
Dropbox Sign[Scheduled] HelloSign for Salesforce v4.19 Push Upgrade (Sandbox Orgs)Maintenance (1.0 h)resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Mixpanel, Lever, Bandwidth, Monday.com, Hotjar, Optimizely, Confluent, Sentry, Sinch, Box, Plivo, Twilio.

Cite this

28 vendor-reported incidents started on 2020-12-17 (UTC) across 21 vendors, 7 labelled major or critical by the vendor.

Title
Outages on December 17, 2020
Vendor
Rewindex daily outage roundup
Date
URL
https://rewindex.com/outages/2020-12-17

All daysOutage eventsMarkdown