Outages by dayDecember 18, 2020

Outages on December 18, 2020

UTC day 2020-12-18 (Dec 18, 2020, 00:00 to Dec 18, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

29incidents started

9labelled major or critical

20vendors with a new incident

9still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 15 · No impact listed 5 · 12 maintenance

Incidents started this day 29

Vendor	Incident	Impact	Started	Resolved	Status
Pusher	Service outage on ap1 cluster	Critical	14:23	16:12 (1.8 h)	resolved
Linode (Akamai)	Connectivity Issue - (Singapore)	Critical	16:39	21:31 (4.9 h)	resolved
LogRocket	Reports of dashboard not loading	Major	10:39	23:15 (13 h)	resolved
Confluence	We are investigating an issue with applinks to Jira that is impacting Confluence Cloud customers.	Major	12:56	23:41 (11 h)	resolved
Braze	US-03 Active canvases archived	Major	17:13	19:32 (2.3 h)	resolved
Twilio	SMS Delivery Failures and Delays From Local Brazil Twilio Long Codes to Brazil TIM Network for a Subset of Customers	Major	18:29	Dec 19, 2020, 05:24 (11 h)	resolved
HubSpot	Some users are seeing Design Manager errors and rendering problems on their web pages	Major	19:45	20:12 (27 min)	resolved
Vanta	The Vanta Web App is failing to load	Major	20:02	20:24 (22 min)	resolved
Vanta	The Vanta Web App is having degraded performance	Major	21:17	Dec 19, 2020, 00:00 (2.7 h)	resolved
CircleCI	macOS jobs failing	Minor	00:59	01:23 (24 min)	resolved
JFrog	Degraded performance for GCP US central 1 region due to DB issues	Minor	04:09	04:36 (27 min)	resolved
Twilio	SMS Delivery Delays to PCCW Network in Hong Kong	Minor	04:30	11:01 (6.5 h)	resolved
Twilio	MMS Delivery Delays to US AT&T Network	Minor	13:26	15:15 (1.8 h)	resolved
CircleCI	Pipelines not being created	Minor	13:48	14:05 (17 min)	resolved
Twilio	SMS Delivery Delays to Nigeria Airtel Network	Minor	16:36	20:55 (4.3 h)	resolved
Lever	Delayed LinkedIn RSC activities	Minor	16:40	Dec 22, 2020, 22:56 (4 d)	resolved
Opsgenie	Elevated errors in User and Team API	Minor	17:00	17:00 (0 min)	resolved
SparkPost	Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)	Minor	19:59	20:49 (50 min)	resolved
Trello	Trello is not loading for some users	Minor	20:17	23:10 (2.9 h)	resolved
Confluence	Degraded performance	Minor	21:48	23:02 (1.2 h)	resolved
Jira	Degraded performance	Minor	21:48	23:02 (1.2 h)	resolved
Bitbucket	Degraded performance	Minor	21:48	23:02 (1.2 h)	resolved
Statuspage	Degraded performance for US East customers	Minor	21:53	23:05 (1.2 h)	resolved
Confluent	Intermittent Networking Issues in AWS us-east-1 (N. Virginia)	Minor	22:58	Dec 19, 2020, 03:20 (4.4 h)	resolved
Twilio	WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received	No impact listed	01:30	01:30 (0 min)	resolved
Bunny.net	Increase in storage API errors	No impact listed	15:05	15:57 (52 min)	resolved
BigCommerce	Availability issues with a subset of BigCommerce stores	No impact listed	20:05	20:05 (0 min)	resolved
SparkPost	Slow delivery to Gmail.com for some customers	No impact listed	21:22	23:39 (2.3 h)	resolved
Opsgenie	Degraded performance	No impact listed	21:48	23:02 (1.2 h)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
Optimizely	Intermittent issue with SSL handshake in EMEA Region	Major	Dec 17, 2020, 23:02	02:39 (3.6 h)	resolved
Mux	Delivery Usage API over-reporting 2020-12-12 19:00-12:00 UTC	Minor	Dec 13, 2020, 07:18	20:10 (6 d)	resolved
Klaviyo	Issue Leading to Elevated Hard Bounce Rates	Minor	Dec 15, 2020, 15:19	Dec 22, 2020, 18:17 (7 d)	resolved
Iterable	Bounce reporting for Google recipients	Minor	Dec 16, 2020, 18:22	Dec 22, 2020, 00:03 (5 d)	resolved
Twilio	SMS Delivery Delays to Israel Xphone Network for a Subset of Twilio Customers	Minor	Dec 17, 2020, 21:34	04:08 (6.6 h)	resolved
Mezmo	Service Unavailable	Minor	Dec 17, 2020, 23:29	Dec 20, 2020, 03:49 (2 d)	postmortem
Netlify	DNS & Domain management service degradation	Minor	Dec 17, 2020, 23:42	01:54 (2.2 h)	resolved
Braze	Google Mail bounce reporting and handling	No impact listed	Dec 15, 2020, 23:52	15:51 (3 d)	resolved
Mixpanel	Gmail service interruption resulted in erroneous email bounces in some Mixpanel projects	No impact listed	Dec 16, 2020, 21:42	Jan 5, 2021, 20:45 (20 d)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:00	13:00 (9.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:01	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers	Maintenance	05:00	08:01 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	05:00	07:59 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free MMS/SMS	Maintenance	05:01	08:01 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Sprint - US	Maintenance	05:01	11:00 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:01	11:00 (6.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - USA	Maintenance	05:01	07:59 (3.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	05:01	07:59 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	06:00	11:00 (5.0 h)	resolved
JFrog	[Scheduled] Maintenance on cloud infrastructure in GCP EUW2 London	Maintenance	17:25	Dec 19, 2020, 00:18 (6.9 h)	resolved
New Relic	[Scheduled] EU - Scheduled Maintenance December 18th 21:00 UTC to December 19th 01:00 UTC	Maintenance	21:02	Dec 19, 2020, 03:00 (6.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Pusher, Linode (Akamai), LogRocket, Confluence, Braze, Twilio, HubSpot, Vanta, CircleCI, JFrog, Lever, Opsgenie.

Cite this

29 vendor-reported incidents started on 2020-12-18 (UTC) across 20 vendors, 9 labelled major or critical by the vendor.

Title: Outages on December 18, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-12-18 00:00 UTC
URL: https://rewindex.com/outages/2020-12-18

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