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Twilio: WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    Incoming WhatsApp messages with PDF attachments that were sent to Twilio WhatsApp senders failed to be received successfully from 5:55 PM on December 16th until 8:28 AM Pacific Time on December 17th. During this period of time customers may have received incoming WhatsApp PDF messages with the status marked as 'Failed' and the PDF inaccessible. The issue has now been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-12-18 01:30 UTC, resolved after 0 min, 1 update(s).

Title
WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/73j18417y4xv

Twilio profileRecent Twilio incidentsAll outages on December 18, 2020Twilio in December 2020MarkdownJSON