# Twilio: WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received

> Twilio status incident “WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received” on 2020-12-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/73j18417y4xv
Last updated: 2020-12-18T01:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-12-18 01:30 UTC · Resolved: 2020-12-18 01:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/73j18417y4xv](https://status.twilio.com/incidents/73j18417y4xv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-12-18 01:30 UTC: Incoming WhatsApp messages with PDF attachments that were sent to Twilio WhatsApp senders failed to be received successfully from 5:55 PM on December 16th until 8:28 AM Pacific Time on December 17th. During this period of time customers may have received incoming WhatsApp PDF messages with the status marked as 'Failed' and the PDF inaccessible. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-12-18 01:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/73j18417y4xv
- Citation: Twilio, “WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received” (2020-12-18 01:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/73j18417y4xv (CC BY 4.0).
- Markdown link: `[Twilio: WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received (2020-12-18)](https://rewindex.com/company/twilio/incidents/73j18417y4xv)`


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Canonical: https://rewindex.com/company/twilio/incidents/73j18417y4xv · Markdown: https://rewindex.com/company/twilio/incidents/73j18417y4xv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/73j18417y4xv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:57:23.864Z