Companies Twilio Monthly reportsDecember 2020

Twilio in December 2020: incidents, uptime and changes

107incidents posted

3labelled major or critical

97.93%free of major/critical

27.65%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 15 h 24 min, incident time 22.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 94 · No impact listed 10

Major and critical incidents 3

Incident	Impact	Started	Duration	Status	Day
SMS Delivery Degradation to the UAE	Major	Dec 15, 2020, 14:17	2.9 h	resolved	12-15
SMS Non-Delivery to Iran	Major	Dec 15, 2020, 15:48	3.0 h	resolved	12-15
SMS Delivery Failures and Delays From Local Brazil Twilio Long Codes to Brazil TIM Network for a Subset of Customers	Major	Dec 18, 2020, 18:29	11 h	resolved	12-18

Other incidents 104

Incident	Impact	Started	Duration	Status	Day
Outbound SMS delays to TOLL FREE NUMBERS for T-Mobile Networks in the US	Minor	Dec 1, 2020, 08:26	1.3 h	resolved	12-01
SMS Delays in Outbound Shortcode Traffic towards T-Mobile Network in the USA	Minor	Dec 1, 2020, 08:54	39 min	resolved	12-01
SMS delivery delays to Tele2 Network, Russia.	Minor	Dec 1, 2020, 13:03	1.2 h	resolved	12-01
SMS Delivery Delays to Venezuela Movistar (734-04)	Minor	Dec 1, 2020, 15:24	3.9 h	resolved	12-01
Devices using Super SIM may experience connectivity issues forcing them to reconnect	Minor	Dec 1, 2020, 19:36	7.0 h	resolved	12-01
Automated Alert: Minimal Customer Impact for SMS Deliver Delays to Syria MTN Network	Minor	Dec 1, 2020, 23:18	39 min	resolved	12-01
SMS Delivery Delays to Grameenphone in Bangladesh	Minor	Dec 2, 2020, 03:14	4.3 h	resolved	12-02
SMS Delivery Delays to Telenor Network in Pakistan	Minor	Dec 2, 2020, 05:24	2.1 h	resolved	12-02
SMS Delivery Delays to Telcel Network in Mexico	Minor	Dec 2, 2020, 06:23	3.0 h	resolved	12-02
Outbound SMS Delivery Failures to MTN Syria	Minor	Dec 2, 2020, 10:10	2.3 h	resolved	12-02
SMS Delivery Issue to Syrian Arab Republic MTN Network (417-02)	Minor	Dec 2, 2020, 15:01	2.4 h	resolved	12-02
Programmable Fax Permissions not inheriting for new Subaccounts	Minor	Dec 2, 2020, 19:34	51 min	resolved	12-02
SMS Delivery Delays to Oi Network in Brazil	Minor	Dec 2, 2020, 20:57	9.8 h	resolved	12-02
SMS Delivery Report Delays when sending to T-Mobile USA and MetroPCS in the US	Minor	Dec 3, 2020, 06:57	4.4 h	resolved	12-03
Outbound SMS delivery Delay to Argentina, Telefonica and Movistar Networks	Minor	Dec 3, 2020, 11:12	3.4 h	resolved	12-03
SMS Delivery Delays to T-Mobile and Metro from Twilio Toll-Free Numbers	Minor	Dec 3, 2020, 14:15	11 h	resolved	12-03
SMS Delivery Delays to Nigeria Airtel Network	Minor	Dec 3, 2020, 15:32	10 h	resolved	12-03
SMS Delivery Delays to Indonesia PT. Excelcom	Minor	Dec 4, 2020, 02:27	3.9 h	resolved	12-04
SMS Delivery Delays to Angola MOVICEL	Minor	Dec 4, 2020, 11:03	3.5 h	resolved	12-04
SMS Delivery Delays to Nepal Ncell Network	Minor	Dec 4, 2020, 14:57	3.7 h	resolved	12-04
Issues with Billing Processing Delays	Minor	Dec 4, 2020, 16:43	2.6 h	resolved	12-04
On Call Engineers are Investigating	No impact listed	Dec 4, 2020, 20:12	10 min	resolved	12-04
SMS Delivery Delays to Nigeria ETISALAT (ETSM) Network	Minor	Dec 4, 2020, 23:16	2 d	resolved	12-04
SMS Delivery Delays to NCell Nepal	Minor	Dec 5, 2020, 14:30	3.3 h	resolved	12-05
SMS Delivery Report Delays to Verizon US from Toll Free numbers	Minor	Dec 5, 2020, 23:44	2.3 h	resolved	12-05
Elevated HTTP 500 Errors for Programmable Voice Recordings API	No impact listed	Dec 6, 2020, 02:34	0 min	resolved	12-06
Inbound Call Failures to a Subset of Twilio Costa Rica Phone Numbers	Minor	Dec 6, 2020, 08:52	3.2 h	resolved	12-06
SMS delivery delays to Bangladesh Airtel	Minor	Dec 6, 2020, 14:57	4.8 h	resolved	12-06
Programmable Voice and Video Packet Loss Affecting Services	Minor	Dec 6, 2020, 18:10	1.8 h	resolved	12-06
SMS Delivery Delays towards US Cellular One	Minor	Dec 6, 2020, 22:39	2.5 h	resolved	12-06
Users Unable to Join Twilio Account	Minor	Dec 7, 2020, 12:57	2.4 h	resolved	12-07
SMS Delivery Delays to Brazil	Minor	Dec 7, 2020, 13:10	2.7 h	resolved	12-07
SMS Delivery Delays to 9Mobile Network in Nigeria	Minor	Dec 8, 2020, 14:19	47 h	resolved	12-08
Voice Calls To Belgium-Mobile-Base Network Dropping	Minor	Dec 8, 2020, 14:47	22 h	resolved	12-08
SMS Delivery Delays to MTN Network, Syria Arab Republic	Minor	Dec 8, 2020, 15:52	4.1 h	resolved	12-08
SMS Delivery Failures to Brazil Oi and Brazil Telcom when Sending from Local Long Codes	Minor	Dec 8, 2020, 21:08	2.7 h	resolved	12-08
SMS Delivery Failures from Local Brazil Long Codes to Numbers in Brazil	Minor	Dec 9, 2020, 14:55	7 d	resolved	12-09
Automated Alert: No Customer Impact	Minor	Dec 9, 2020, 18:52	22 min	resolved	12-09
MMS Delivery Delays to US from a Subset of Long Codes	Minor	Dec 10, 2020, 07:34	10 h	resolved	12-10
SMS Delivery Delays to Orange Israel	Minor	Dec 10, 2020, 08:31	6.7 h	resolved	12-10
SMS Delivery Delays and Failures To and From Twilio Canadian Short Codes	Minor	Dec 10, 2020, 08:50	28 h	resolved	12-10
Inbound Call Failures to a Subset of Twilio Hungary Phone Numbers	Minor	Dec 10, 2020, 09:20	1.3 h	resolved	12-10
Super SIM Network Connectivity Issues	Minor	Dec 10, 2020, 12:48	12 h	resolved	12-10
Delay in Visualizing Data for Insights Products	No impact listed	Dec 10, 2020, 18:46	32 min	resolved	12-10
SMS Delivery Delays to US	No impact listed	Dec 10, 2020, 19:20	2 min	resolved	12-10
SuperSIM Connectivity Issues	Minor	Dec 11, 2020, 11:39	37 min	resolved	12-11
Call issues to a Subset of German Subscribers	No impact listed	Dec 11, 2020, 13:47	37 min	resolved	12-11
SMS Delivery Delays to Telcel Network in Mexico	Minor	Dec 11, 2020, 16:21	3.7 h	resolved	12-11
MMS Message Delivery Reports Delays when Sending to US AT&T on Twilio Short Codes and Toll Free Numbers	Minor	Dec 11, 2020, 20:44	17 h	resolved	12-11
On Call Engineers are Investigating SMS Delivery Delays to Bahamas	No impact listed	Dec 12, 2020, 21:14	1.4 h	resolved	12-12
SMS Delivery Reports Delayed for SMS Sent via a Small Subset of Twilio Short Codes to U.S. Carriers	Minor	Dec 13, 2020, 22:45	4.5 h	resolved	12-13
MMS Delivery Report Delays to AT&T US from Twilio Short Code and Toll Free Numbers	Minor	Dec 14, 2020, 18:21	36 h	resolved	12-14
SMS Delivery Delays from Local Brazil Twilio Long Codes to Nextel Brazil numbers for a Subset of Twilio Customers	No impact listed	Dec 14, 2020, 22:06	4.1 h	resolved	12-14
Automated Alert: Minimal Customer Impact	Minor	Dec 15, 2020, 02:55	12 min	resolved	12-15
SMS Delivery Delays to Indonesia Telkomsel	Minor	Dec 15, 2020, 05:38	5.1 h	resolved	12-15
Call Failures to a Subset of Colombia Twilio Numbers	No impact listed	Dec 15, 2020, 18:30	13 min	resolved	12-15
SMS Delivery Failures to Thailand DTAC	Minor	Dec 16, 2020, 04:24	11 h	resolved	12-16
SMS Delivery Failures to Hong Kong PCCW	Minor	Dec 16, 2020, 04:50	8.1 h	resolved	12-16
SMS Inbound Delivery Failures to Israel	Minor	Dec 16, 2020, 05:41	7.1 h	resolved	12-16
Super SIM Network Connectivity Issues	Minor	Dec 16, 2020, 07:45	48 min	resolved	12-16
SMS Delivery Report Delays When Sending (via Short Code) to US AT&T, Verizon and T-Mobile Networks	Minor	Dec 16, 2020, 07:55	1.5 h	resolved	12-16
Console and API unable to provision UK mobile numbers to accounts	Minor	Dec 16, 2020, 09:45	7.8 h	resolved	12-16
High Packet Loss for Voice calls to Vietnam	Minor	Dec 16, 2020, 10:46	5.8 h	resolved	12-16
'View all Message Logs' Link in Twilio Console's Recent Messages Section Not Working	Minor	Dec 16, 2020, 15:55	1.5 h	resolved	12-16
SMS Delivery and Delivery Status Delays to the Philippines	Minor	Dec 17, 2020, 08:30	5.9 h	resolved	12-17
SMS Delivery Delays to Israel Xphone Network for a Subset of Twilio Customers	Minor	Dec 17, 2020, 21:34	6.6 h	resolved	12-17
Automated Alert: Minimal Customer Impact	No impact listed	Dec 17, 2020, 21:39	22 min	resolved	12-17
WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received	No impact listed	Dec 18, 2020, 01:30	0 min	resolved	12-18
SMS Delivery Delays to PCCW Network in Hong Kong	Minor	Dec 18, 2020, 04:30	6.5 h	resolved	12-18
MMS Delivery Delays to US AT&T Network	Minor	Dec 18, 2020, 13:26	1.8 h	resolved	12-18
SMS Delivery Delays to Nigeria Airtel Network	Minor	Dec 18, 2020, 16:36	4.3 h	resolved	12-18
SMS Delivery Failures via Indonesia Excelcom	Minor	Dec 19, 2020, 23:05	3.5 h	resolved	12-19
SMS Delivery Failures to Russia MOTIV/LLC Ekaterinburg-2000 (250-35)	Minor	Dec 20, 2020, 14:23	2.5 h	resolved	12-20
SMS Short Code Delivery Report Delays Sending to US Cellular	Minor	Dec 21, 2020, 18:00	4.4 h	resolved	12-21
MMS US Short Code Delivery Delays	Minor	Dec 21, 2020, 19:17	3.1 h	resolved	12-21
SMS Delivery Delay to Warid Telecom Pakistan	Minor	Dec 21, 2020, 21:16	5.8 h	resolved	12-21
SMS Delivery Delays to Digicel Haiti	Minor	Dec 22, 2020, 02:03	4.0 h	resolved	12-22
SMS Delivery Delays to Altice in the Domincan Republic	Minor	Dec 22, 2020, 14:54	1.7 h	resolved	12-22
SMS Delivery Delays to Etisalat and DU in the United Arab Emirates	Minor	Dec 22, 2020, 21:25	3.7 h	resolved	12-22
Task Canceled Events Not Processing in Flex	Minor	Dec 23, 2020, 03:36	1.8 h	resolved	12-23
SMS Delivery Failures on Globe & Smart network in Philippines	Minor	Dec 23, 2020, 05:03	3.0 h	resolved	12-23
SMS Delivery Report Delays when sending to Egypt Vodafone Network	Minor	Dec 23, 2020, 09:34	32 h	resolved	12-23
MMS Delivery Delays to US AT&T from Twilio Short Codes	Minor	Dec 23, 2020, 17:09	9.8 h	resolved	12-23
SMS Delivery Failures to Globe Telecom in Philippines	Minor	Dec 24, 2020, 05:51	4.3 h	resolved	12-24
Inbound SMS Delivery Failures to a Subset of Twilio Sweden Numbers	Minor	Dec 24, 2020, 10:21	14 h	resolved	12-24
SMS Delivery Delays to Nigeria Airtel network	Minor	Dec 24, 2020, 10:35	2.9 h	resolved	12-24
Inbound Call Failures to a Subset of Twilio Hungary Phone Numbers	Minor	Dec 24, 2020, 11:24	24 h	resolved	12-24
SMS Delivery Failures to Indonesia Indosat Network	Minor	Dec 24, 2020, 11:36	28 min	resolved	12-24
Super SIM Network Connectivity Issues	Minor	Dec 24, 2020, 13:51	5.3 h	resolved	12-24
SMS Delivery Report Delays when sending to Orange Belgium	Minor	Dec 24, 2020, 20:15	6.8 h	resolved	12-24
SMS Delivery Delays to Colombia Movistar Network	Minor	Dec 24, 2020, 20:22	6.3 h	resolved	12-24
MMS Delivery Report Delays When Sending to US Sprint from Twilio Short Codes and Toll Free Numbers	Minor	Dec 25, 2020, 17:05	16 h	resolved	12-25
MMS Delivery Delays on a subset of US AT&T Short codes	Minor	Dec 27, 2020, 22:33	3.2 h	resolved	12-27
SMS Delivery Delays to Bangladesh Banglalink (Orascom Telecom Ltd)	Minor	Dec 27, 2020, 23:32	7.1 h	resolved	12-27
SMS Delivery Failures From Local Brazil Long Codes to Numbers in Brazil	Minor	Dec 28, 2020, 03:07	22 h	resolved	12-28
SMS Delivery Failures to Beeline Network in Russia	Minor	Dec 28, 2020, 08:07	2.9 h	resolved	12-28
SMS Delivery Delayed for SMS Sent to the Mobinil Network in Egypt	Minor	Dec 28, 2020, 16:07	11 h	resolved	12-28
SMS Delivery Delays To Vodafone Network in Egypt	Minor	Dec 28, 2020, 16:48	7.0 h	resolved	12-28
Automated Alert: No Customer Impact	Minor	Dec 29, 2020, 11:42	2.6 h	resolved	12-29
MMS Delivery Delays to AT&T US from a Subset of Shortcodes	Minor	Dec 29, 2020, 15:36	18 h	resolved	12-29
MMS Delivery Delays to Verizon Wireless US from a Subset of Shortcodes	Minor	Dec 29, 2020, 21:45	4.2 h	resolved	12-29
MMS Delivery Delays to AT&T US from a subset of Shortcodes	Minor	Dec 30, 2020, 17:23	12 h	resolved	12-30
MMS Delivery Delays to Verizon US from a Subset of Shortcodes	Minor	Dec 30, 2020, 22:45	6.9 h	resolved	12-30
MMS Delivery Delays to AT&T US from a Subset of Shortcodes	Minor	Dec 31, 2020, 18:49	4.4 h	resolved	12-31

Maintenance 56

Show scheduled maintenance

Dec 2, 2020, 06:00 [Scheduled] Mexico SMS Carrier Maintenance - AT&T Mexico
Dec 2, 2020, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 3, 2020, 06:00 [Scheduled] US SMS Carrier Maintenance - Verizon US
Dec 7, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 7, 2020, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 7, 2020, 21:00 [Scheduled] Russia SMS Carrier Maintenance - Tele2 Russia
Dec 8, 2020, 04:30 [Scheduled] US SMS Carrier Maintenance - Sprint
Dec 8, 2020, 05:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 8, 2020, 06:01 [Scheduled] US SMS Carrier Maintenance - Sprint US
Dec 8, 2020, 06:01 [Scheduled] US SMS Carrier Maintenance - Verizon US
Dec 8, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 8, 2020, 21:01 [Scheduled] Russia SMS Carrier Maintenance - Beeline Russia
Dec 9, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 9, 2020, 08:30 [Scheduled] Canada SMS Carrier Partner Maintenance
Dec 9, 2020, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 10, 2020, 00:01 [Scheduled] SMS Carrier Maintenance - Megafon Russia
Dec 10, 2020, 05:01 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Dec 10, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 11, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 11, 2020, 08:00 [Scheduled] Canada SMS Carrier Partner Maintenance
Dec 13, 2020, 16:01 [Scheduled] SMS Carrier Maintenance - Celcom Axiata Bhd, Malaysia
Dec 13, 2020, 17:30 [Scheduled] SMS Carrier Maintenance - 3 (PT Hutchison CP Telecommunications), Indonesia
Dec 14, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 14, 2020, 20:00 [Scheduled] UAE SMS Carrier Partner Maintenance
Dec 14, 2020, 20:00 [Scheduled] SMS Carrier Maintenance - Megafon Russia
Dec 14, 2020, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 14, 2020, 22:00 [Scheduled] SMS Carrier Maintenance - Beeline Russia
Dec 15, 2020, 00:00 [Scheduled] SMS Carrier Maintenance - Megafon Russia
Dec 15, 2020, 04:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 15, 2020, 06:00 [Scheduled] US SMS Carrier Maintenance - Sprint US
Dec 16, 2020, 04:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 16, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 16, 2020, 15:00 [Scheduled] Indonesia SMS Carrier Partner Maintenance
Dec 16, 2020, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 16, 2020, 20:00 [Scheduled] SMS Carrier Maintenance - Tele2 Russia
Dec 17, 2020, 04:01 [Scheduled] US SMS Carrier Partner Maintenance
Dec 17, 2020, 06:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 17, 2020, 06:00 [Scheduled] SMS Carrier Maintenance - AT&T Mexico
Dec 17, 2020, 06:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 17, 2020, 07:00 [Scheduled] US SMS Carrier Partner Maintenance - US Cellular
Dec 18, 2020, 04:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 18, 2020, 05:01 [Scheduled] US Toll-Free SMS Carrier Partner Maintenance
Dec 18, 2020, 05:01 [Scheduled] SMS Carrier Partner Maintenance - USA
Dec 18, 2020, 05:01 [Scheduled] US SMS Carrier Partner Maintenance
Dec 21, 2020, 19:00 [Scheduled] SMS Carrier Maintenance - Motiv(Ekaterinburg-2000) Russia
Dec 21, 2020, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 22, 2020, 00:00 [Scheduled] SMS Carrier Maintenance - Megafon Russia
Dec 22, 2020, 06:00 [Scheduled] SMS Carrier Maintenance - AT&T Mexico
Dec 22, 2020, 12:00 [Scheduled] US SMS Carrier Partner Maintenance
Dec 22, 2020, 20:00 [Scheduled] SMS Carrier Maintenance - Tele2 Russia
Dec 23, 2020, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 27, 2020, 16:00 [Scheduled] SMS Carrier Maintenance - CelCom Malaysia-27 December 2020, 08:00 PST - 14:00 PST
Dec 28, 2020, 19:00 [Scheduled] SMS Carrier Maintenance - XL Axiata, Indonesia
Dec 28, 2020, 20:00 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 30, 2020, 20:01 [Scheduled] Russia SMS Carrier Maintenance - Megafon Russia
Dec 30, 2020, 21:00 [Scheduled] SMS Carrier Maintenance - Beeline Russia

Cite this

Twilio posted 107 status incidents in December 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title: Twilio in December 2020
Vendor: Twilio
Date: 2020-12-01 00:00 UTC
URL: https://rewindex.com/company/twilio/2020/12

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