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CompaniesTwilioMonthly reportsNovember 2020

Twilio in November 2020: incidents, uptime and changes

131incidents posted
2labelled major or critical
98.93%free of major/critical
22.54%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7 h 38 min, incident time 23.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 110 · No impact listed 19

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Programmable Voice and Video Outage in Latin AmericaCritical45 minresolved11-20
Super SIM Network Connectivity IssuesMajor6.9 hresolved11-29

Other incidents 129

IncidentImpactStartedDurationStatusDay
MMS Delivery Delays When Sending to T-mobile and Sprint From a Subset of Twilio Short CodesMinor12 hresolved11-01
SMS Delivery Delays to Indonesia XL NetworkMinor3.3 hresolved11-01
SMS Delivery Delays to Bangladesh Robi NetworkMinor12 hresolved11-01
SMS Delivery Report Delays to Brazil CTBCMinor3.6 hresolved11-01
SMS Delivery Delays to Brazil CTBCMinor10.0 hresolved11-01
SMS Delivery Delays to Bangladesh AirtelMinor7.5 hresolved11-02
DNS Failures Impacting A Subset of Twilio APIs and ProductsNo impact listed0 minresolved11-02
Elevated timeouts from REST APINo impact listed0 minresolved11-02
SMS Delivery Failures on Tigo in GuatemalaMinor21 hresolved11-03
SMS Delivery Delays to BangladeshMinor22 hresolved11-03
MMS Delivery Delays to US Carriers on a subset of Twilio Short CodesMinor1.6 hresolved11-03
SMS Delivery Delay to Robi Network in BangladeshMinor5 dresolved11-04
A subset of Twilio Inbound Phone Numbers in Brazil are FailingMinor1.9 hresolved11-04
Suspended Account not Reactivating after Payment is MadeMinor4.0 hresolved11-04
SMS Delivery Delays to Multiple MTN Networks in AfricaMinor16 hresolved11-04
Subset of WhatsApp Messages Unable to Send Freeform Messages While in a SessionMinor5 dresolved11-05
Inbound Call Failures to a subset of Twilio Colombia Phone NumbersMinor16 hresolved11-05
Inbound MMS on Hosted Numbers FailingMinor1.0 hresolved11-05
MMS Delivery Delays Toward US Operators From a Subset of Short CodesMinor12 hresolved11-05
Suspended Account not Reactivating after Payment is MadeMinor5.3 hresolved11-06
Issue with 500 errors for certain parts of our APIsNo impact listed0 minresolved11-06
SMS Inbound/Outbound Failures for Ported Numbers in South Africa Telkom via Local NumbersMinor3.1 hresolved11-06
MMS Delivery Delays on a Subset of Twilio US Short CodesMinor9.0 hresolved11-06
SMS Delivery Delays to Smartfren Network in IndonesiaNo impact listed3.9 hresolved11-07
Inbound Call Failures to a Subset of Twilio Brazil Phone NumbersMinor2.8 hresolved11-08
SMS Delivery Failures to XL Axiata network in IndonesiaMinor8.0 hresolved11-08
API 500 Errors Affecting Multiple ServicesNo impact listed4.4 hresolved11-09
SMS Delivery Delays to Claro Network in Domincan RepublicMinor10 hresolved11-10
SMS Delivery Failures on a Subset of US Short Codes to Cellular OneMinor3.5 hresolved11-11
Super SIM Network Connectivity IssuesNo impact listed0 minresolved11-11
Transcriptions from VoiceBase marketplace Addon are left in pending statusNo impact listed0 minresolved11-11
SMS Delivery Delays to Sudani One SudanMinor6.6 hresolved11-11
SMS Delivery Failures on China MobileMinor36 hresolved11-11
Outbound Shortcode MMS Delivery FailuresMinor2.5 hresolved11-11
Updates to Messaging Logs DelayedMinor8.0 hresolved11-11
MMS Delivery Delays to US - AT&T from Small Subset of Short CodesMinor7.3 hresolved11-11
Call Recording FailuresMinor4.4 hresolved11-11
MMS Delivery Failures on a Subset of Twilio Short Codes to US CarriersNo impact listed0 minresolved11-11
SMS Delivery Failures to XL Axiata Network IndonesiaMinor3.6 hresolved11-11
Phone Number Emergency Capabilities Update FailuresMinor17 minresolved11-12
Voice Calls To Chile Network Completing With Error MessageMinor1.1 hresolved11-12
API 500 Errors Affecting Multiple ServicesNo impact listed0 minresolved11-12
Super SIM and Programmable Wireless Connectivity IssuesNo impact listed0 minresolved11-12
Super SIM connectivity issueMinor2.7 hresolved11-12
On Call Engineers are InvestigatingNo impact listed31 minresolved11-12
SMS delivery failures to Israel and Burkina FasoNo impact listed0 minresolved11-12
Notify SMS FailuresNo impact listed0 minresolved11-12
SMS Delivery Failures on Indonesia XL AxiataMinor1.0 hresolved11-12
SMS Delivery Failures to Orange/Tigo Network in Congo Democratic RepublicMinor2.8 hresolved11-12
SMS Delivery Failures to CTBC Cellular in BrazilMinor2.9 hresolved11-13
MMS Delivery Report Delays to US Carriers on a Subset of Twilio Short CodesMinor7.1 hresolved11-13
SMS Delivery Failures to PeopleNet in UkraineMinor4.9 hresolved11-13
SMS Delivery Failures to TriMob in UkraineMinor3.2 hresolved11-13
Message Log Retrieval Failures via API Endpoint /MessagesMinor5.0 hresolved11-13
SMS Delivery Delays to Zain Saudi ArabiaMinor3.2 hresolved11-14
SMS Delivery Failures to 3 Network IndonesiaMinor29 minresolved11-15
SMS Delivery Delays to US Cellcom over a Subset of Twilio Short CodesMinor25 hresolved11-16
SMS Delivery Delays to Syriatel SyriaMinor3.1 hresolved11-17
SMS Delivery Failures to Germany Lycamobile NetworkMinor33 hresolved11-17
SMS Delivery Delays to T-Mobile Network in the USMinor8.8 hresolved11-18
SMS Delivery Failures to CTBC Network in BrazilMinor16 hresolved11-18
SMS Delivery Failures to StarHub Network in SingaporeMinor6.1 hresolved11-18
SMS Delivery Failures to Indonesia's XL Axiata (Axis)Minor7.0 hresolved11-18
SMS Delivery Delays from Domestic Registered Sender IDs to Indonesia Hutchison ThreeMinor11 hresolved11-19
Elevated HTTP 500 Errors for Programmable FaxMinor8.6 hresolved11-19
SMS Delivery Failures to Claro BrazilMinor17 hresolved11-19
Incorrect Coding of UCS-2 Encoded SMS Sent to Twilio Israel NumbersMinor2.3 hresolved11-19
Elevated Rate for HTTP 401 Errors Across Multiple Twilio ProductsMinor1.1 hresolved11-19
Events Streams Are DelayedMinor2.1 hresolved11-20
Conference Logs not Available on ConsoleNo impact listed1.1 hresolved11-20
Subset of Processing Failures with Programmable Voice Pay Verb ServiceMinor1.3 hresolved11-20
Subset of SMS Delivery Failures to all Carriers in Brazil from Twilio Brazil Domestic Numbers (local long codes)Minor24 hresolved11-20
MMS delivery delays for a small subset of short codes to AT&T Wireless in the U.S.Minor11 hresolved11-20
Authy messages to multiple countries are seeing higher latencies than normalMinor1.3 hresolved11-20
Intermittent 404 on some Changelog URLsMinor1.0 hresolved11-20
A few customers are receiving an error when inviting new users to their Twilio accountMinor1.4 hresolved11-20
SMS Delivery Delays to Cellular USA networkMinor1.6 hresolved11-21
SMS Delivery Failures on AT&T US over Twilio US Toll-Free NumbersMinor4.6 hresolved11-22
Super SIM Network Connectivity IssuesMinor3.2 hresolved11-22
MMS Delivery Failures on SprintMinor3.1 hresolved11-22
SMS Delays to Vodafone GermanyMinor7 dresolved11-23
Super SIM Network Connectivity IssuesMinor44 minresolved11-23
Messaging Logs Displaying Stale DataMinor41 minresolved11-23
SMS Failure to Indonesia XLMinor3.2 hresolved11-24
Sign up Failing for New CustomersMinor1.1 hresolved11-24
MMS Delivery Delays on US - Sprint Over a Subset of Short CodesMinor22 hresolved11-24
On Call Engineers are InvestigatingMinor21 minresolved11-25
Flex Dialpad Degradation Caused Stuck TasksNo impact listed0 minresolved11-25
SMS Delivery Delays and Failures to China UnicomMinor4.9 hresolved11-25
Network Latencies Causing Multiple Service DisruptionsMinor39 hresolved11-25
Authy Push Authentication is DegradedMinor22 hresolved11-25
Customers Unable to Release, Update and Buy Phone NumbersMinor3.2 hresolved11-25
Message Delivery Failures Towards Congo OrangeMinor3.4 hresolved11-25
Automated Alert: Minimal Customer ImpactMinor1.9 hresolved11-25
Trial Accounts not Upgrading with PaymentNo impact listed0 minresolved11-25
Billing Issues Due to Ongoing Network LatenciesMinor33 hresolved11-25
Trunking Call Logs FailingMinor3.3 hresolved11-25
MMS Delivery Delays From US Short Codes to AT&T and VerizonMinor12 hresolved11-25
Inbound Call Failures to a Subset of Twilio Mexico Phone NumbersMinor3.2 hresolved11-26
SMS Delivery Failures on Singtel SingaporeMinor2.7 hresolved11-26
SMS Outbound Delivery Delays to CanadaMinor4.7 hresolved11-26
MMS Delivery Delays on US - Sprint Over a Subset of Short CodesMinor16 hresolved11-26
Toll-Free MMS Delivery Failures towards US Destination NumbersNo impact listed1.3 hresolved11-27
SMS Short Code Delivery Delay to AT&TMinor11 minresolved11-27
SMS Delivery Failure to Telia in EstoniaMinor1.4 hresolved11-27
SMS Delivery Delays to Bouygues Telecom - FranceMinor2.4 hresolved11-27
SMS Delivery Delays to Canada Over Short CodeMinor35 minresolved11-27
MMS Delivery Delays to US Sprint Numbers Over a Subset of Short CodesMinor10 hresolved11-27
On Call Engineers are InvestigatingMinor16 minresolved11-27
SMS Delivery Delays to Etisalat EgyptMinor2.2 hresolved11-27
SMS Delivery Delays to United States US Cellular NetworkMinor6.9 hresolved11-27
SMS Delivery Delays and QueueingMinor1.2 hresolved11-27
SMS Logs Delays for a Subset of our CustomersMinor20 hresolved11-27
SMS Delivery Reports Delays to US Networks Over Short CodeMinor2.1 hresolved11-27
SMS Intermittent Delivery Delays to Argentina Personal NetworkMinor12 dresolved11-27
On Call Engineers are InvestigatingMinor47 minresolved11-28
Subset of SMS Delivery Failures to Oi Network in Brazil from Twilio Brazil Domestic Numbers (local long codes)Minor18 hresolved11-28
Inbound SMS Failures for multi-segment SMS from Verizon & Google Voice handsetsMinor2.6 hresolved11-28
SMS Delivery Delays to Congo Orange NetworkMinor13 hresolved11-29
SMS Delivery Delays to MTN Network in NigeriaMinor6.1 hresolved11-30
SMS Delivery Receipt Delays to Zain Network in SudanMinor2.6 hresolved11-30
SMS Short Code Delivery Delays to US NetworksMinor9.0 hresolved11-30
On Call Engineers are Investigating - Possible Inbound SMS latencyNo impact listed6 minresolved11-30
MMS Delivery Delays on AT&T and SprintMinor7.2 hresolved11-30
SMS Delivery Failures To All Brazil Mobile Networks Over Local Long Codes.Minor8.8 hresolved11-30
SMS Delivery Failures to Indonesia - Telkomsel (510-10)Minor4.4 hresolved11-30
Message Log Delays via Console and APIMinor6.3 hresolved11-30
On Call Engineers are InvestigatingNo impact listed17 minresolved11-30
MMS Delivery Delays to AT&T over Toll Free NumbersMinor8.1 hresolved11-30

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Twilio posted 131 status incidents in November 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in November 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/11

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