rewindex

CompaniesTwilioMonthly reportsOctober 2020

Twilio in October 2020: incidents, uptime and changes

137incidents posted
3labelled major or critical
98.65%free of major/critical
35.93%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h, incident time 19.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 112 · No impact listed 22

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Connectivity Issues in Programmable VoiceMajor3.5 hresolved10-09
Potential delays with Super SIM authenticationMajor1.1 hresolved10-10
SMS Delivery delays to Robi network in BangladeshMajor5.5 hresolved10-31

Other incidents 134

IncidentImpactStartedDurationStatusDay
A subset of Twilio Inbound Phone Numbers in Singapore are not Receiving CallsMinor2.2 hresolved10-01
Toll-Free SMS Delivery Report Delays When Sending to US CellularMinor3.3 hresolved10-01
Inbound Call Failures to Twilio Lithuania Phone NumbersMinor49 minresolved10-01
SMS Delivery Delays to O2 GermanyMinor3.2 hresolved10-01
SMS Delivery Failures to Zain Network in Saudi ArabiaMinor3.0 hresolved10-01
Elevated HTTP 500 Errors Affecting Programmable VoiceMinor1.3 hresolved10-01
MMS Delivery Delays When Sending to the US From a Subset of Twilio Short CodesMinor8.1 hresolved10-01
SMS Delivery Delays to MTN, CameroonMinor5.5 hresolved10-01
Delay with Posting Debug EventsMinor2.5 hresolved10-01
Inbound SMS Delivery Issues to PhilippinesMinor3.0 hresolved10-02
SMS Delivery Failures to Brazil from Local NumbersMinor6.0 hresolved10-02
MMS Delivery Delays When Sending to the US From a Subset of Twilio Short CodesMinor21 hresolved10-02
SMS Delivery Delays From UK Mobile Handsets To A Subset of Twilio UK LongcodesMinor4.3 hresolved10-03
SMS delivery delays to Wataniya network in KuwaitMinor10 hresolved10-03
SMS delivery degradation to the TIM network in BrazilMinor2.1 hresolved10-03
SMS Delivery Failures on Mobily in Saudi ArabiaMinor7.2 hresolved10-05
SMS Delivery Delays to Wataniya KuwaitMinor31 hresolved10-05
Automated Alert: No Customer ImpactNo impact listed7 minresolved10-05
Automated Alert: No Customer ImpactNo impact listed33 minresolved10-06
Message delivery delays to Brazil NextelMinor4.2 hresolved10-06
Packet Loss Impacting Voice and Video CallsNo impact listed30 minresolved10-06
networktest.twilio.com UnavailableNo impact listed0 minresolved10-06
Delays for US Toll-Free Outbound SMS from Twilio to VerizonMinor1.7 hresolved10-06
On Call Engineers are Investigating an issue with Whatsapp Templates syncing to FacebookNo impact listed21 minresolved10-06
Message delivery delays to Brazil NextelMinor5.1 hresolved10-06
U.S. Local - Phone Numbers are Out of StockMinor5.1 hresolved10-06
Verify Insights Data UnavailableNo impact listed27 minresolved10-07
US Shortcode MMS Outbound Delays for a Subset of CodesMinor24 hresolved10-07
US Shortcode SMS Delays to Sprint NetworkMinor3.2 hresolved10-08
WhatsApp Sandbox Console UnavailableMinor31 minresolved10-08
Media Streams Service DegradedNo impact listed0 minresolved10-08
Inbound Call issues to Twilio Singapore Phone NumbersMinor4.1 hresolved10-08
US Shortcode MMS Outbound Delays for a subset of CodesMinor15 hresolved10-08
Limited Phone Number Availability for US Local NumbersNo impact listed4.8 hresolved10-08
Super SIM Network Connectivity IssuesMinor1.7 hresolved10-08
Local Longcode SMS Delivery Failures to Oi BrazilMinor15 hresolved10-09
Price for Twilio Calls missingMinor2.0 hresolved10-09
API Request failures in Programmable ChatMinor1.0 hresolved10-09
On Call Engineers are Investigating an issue to do with the Twilio Usage pagesNo impact listed1.5 hresolved10-09
Multiple Cross- Platform IssuesMinor3.7 hresolved10-09
MMS Delivery Delays When Sending to the US From a Subset of Twilio Short CodesMinor2 dresolved10-09
Some Requests to twimlbin.com FailingNo impact listed49 minresolved10-09
Toll-Free SMS Delivery Delays to VerizonMinor3.2 hresolved10-09
Automated Alert: No Customer ImpactNo impact listed59 minresolved10-09
Real-time agent and task data issue in FlexMinor19 hresolved10-10
SMS Delivery Delays when sending messages from a subset of Short-Codes towards AT&T USMinor5.6 hresolved10-10
SMS delivery degradation to Sudani One network in SudanMinor15 hresolved10-10
On Call Engineers are Investigating an issue with our Brazilian data centerNo impact listed32 minresolved10-10
Flex Queues IssueMinor32 hresolved10-12
SMS Delivery Delays to UK NumbersMinor3.5 hresolved10-12
Inbound Call Failures to a Subset of Twilio UK Phone NumbersMinor3.5 hresolved10-12
MMS Delivery Delays When Sending to US AT&T devices From a Small Subset of Twilio Short CodesMinor18 hresolved10-12
Super SIM Network Connectivity IssuesMinor2.6 hresolved10-13
Programmable Wireless Data Usage Reporting DelaysMinor1.8 hresolved10-13
SMS Delivery Failures on Kyrgyzstan Sky MobileMinor5.4 hresolved10-13
MMS Delivery Delays When Sending to all US Carrier Numbers From a Subset of Twilio Short CodesMinor8.2 hresolved10-13
MMS Delivery Delays When Sending to all US Carrier Numbers From a Subset of Twilio Long CodesMinor3.0 hresolved10-14
Outbound Toll-Free SMS Delivery Delays to Verizon Network in USMinor4.2 hresolved10-14
SMS Delivery Failures on Brazil ClaroMinor24 hresolved10-14
MMS Delivery Delays on US Short CodesMinor31 hresolved10-14
Super SIM Network Connectivity IssuesMinor1.2 hresolved10-14
SMS Delivery Report Delays When Sending to US Carriers From a Subset of Twilio Long CodesMinor4.0 hresolved10-14
Inbound SMS Delays to Subset of Twilio US and Canadian Long CodesMinor4.0 hresolved10-14
Outbound SMS Delivery Failures to Vodafone India(Goa & Maharashtra circle)Minor20 hresolved10-15
Console Phone Numbers Search by Capabilities FailuresMinor10 hresolved10-15
SMS Delivery Report Delays when sending to US Verizon on Twilio Short CodesMinor9 minresolved10-15
WhatsApp Sandbox Number Messaging Functionality DegradedMinor8.7 hresolved10-15
Automated Alert: Minimal Customer ImpactNo impact listed41 minresolved10-15
Inbound SMS Delays to Subset of Twilio US and Canadian Long CodesMinor3.4 hresolved10-15
Super SIM Network Connectivity IssuesMinor2.8 hresolved10-15
SMS Delivery Failures on Yemen MobileMinor1.2 hresolved10-16
On Call Engineers are Investigating an Issue Impacting Debugger and ServerlessNo impact listed11 minresolved10-16
SMS/MMS Delivery Report DelaysMinor43 minresolved10-16
On Call Engineers are InvestigatingMinor58 minresolved10-16
MMS Delivery Delays on US - Verizon on a Small Subset of Short CodesMinor5.8 hresolved10-16
SMS Delivery Delays to US Verizon NetworkMinor4.8 hresolved10-16
Inbound Call Failures to Thailand Phone NumbersMinor10 hresolved10-17
API Request failures in Programmable ChatMinor1.0 hresolved10-17
Partial Inbound Call Failures to Sao Paulo Brazil Phone NumbersMinor8.6 hresolved10-17
MMS Delivery Delays on US - Verizon on a Small Subset of Short CodesMinor4.7 hresolved10-17
MMS Delivery Duplicates from a subset of Twilio Toll Free NumbersMinor2.9 hresolved10-17
SMS Delivery Delays and Failures to US Cellular and Google Voice numbers for a small subset of trafficMinor1.4 hresolved10-17
Subset of WhatsApp production senders not receiving inbound mediaMinor3.8 hresolved10-19
On Call Engineers are InvestigatingNo impact listed21 minresolved10-19
SMS Delivery Delays to Airtel NigeriaMinor1.2 hresolved10-19
SMS Delivery Report Delays to US from Subset of Twilio Short CodesMinor2.9 hresolved10-19
Inbound Call Failures to a Subset of Twilio USA DC Phone NumbersMinor43 minresolved10-20
SMS Delivery Delays to Brazil NextelMinor3.1 hresolved10-20
Subset of Users Not Able to Access Twilio.comMinor2.1 hresolved10-20
SMS Delivery Failures on Orange IsraelMinor3.1 hresolved10-21
SMS Delivery Delays to UK NumbersNo impact listed1.4 hresolved10-21
SMS Delivery Delays on a subset of shortcodes towards AT&T USMinor1.2 hresolved10-21
Authy 2FA Voice Verifications Failing for Subset of CustomersMinor1.4 hresolved10-21
Delays in Processing of Voice RecordingsMinor1.3 hresolved10-22
Flex Insights Login IssueMinor42 hresolved10-22
SMS Outbound Delivery Delay Toward Dominican Republic- Claro networkMinor3.4 hresolved10-22
Console operations latencyNo impact listed0 minresolved10-22
Console Available Phone Numbers timeoutsMinor6.4 hresolved10-22
MMS Delivery Delays on Subset of Twilio Short Codes To US AT&TMinor19 hresolved10-22
SMS Delivery Delays to Telnor PakistanMinor4.8 hresolved10-23
One Way Audio issue affecting Inbound calls to some Twilio UK NumbersMinor5.0 hresolved10-23
SMS Delivery Delays to networks in ChinaMinor4.5 hresolved10-23
SMS Delivery Delays to Tanzania VodacomMinor4.5 hresolved10-23
Intermittent Errors in Twilio Studio for a Subset of FlowsMinor1.1 hresolved10-23
MMS Delivery Delays on a Subset of Twilio Short Codes to US VerizonMinor2.4 hresolved10-23
Subset of Inbound Messages Failing When Message Redaction is EnabledMinor4.3 hresolved10-23
SMS delivery delays to US Sprint handsets over Twilio shortcodesMinor3.3 hresolved10-24
Automated Alert: No Customer ImpactNo impact listed25 minresolved10-25
SMS Delivery Delays to Tanzania on the Tigo NetworkMinor3 dresolved10-25
SMS Delivery Reports Missing for Some US Short Code Messages to SprintMinor25 hresolved10-25
SMS Delivery Delays to China Mobile (460-00)Minor5.5 hresolved10-26
Inbound Call Failures to a Subset of Twilio Taiwan Phone NumbersMinor2.6 hresolved10-26
Unable to Sign New Numbers for Stir/ShakenNo impact listed0 minresolved10-26
Caller ID Verification Returning Voice Error in Twilio Console and APIMinor3.4 hresolved10-26
MMS Delivery Delays to US Verizon from a Subset of ShortcodesMinor5.4 hresolved10-26
SMS Delivery Failures to Libya - AL MADAR Telecomm CompanyMinor17 hresolved10-27
Inbound SMS Delivery Delays to UK Domestic LongcodesMinor1.8 hresolved10-27
Super SIM Network Connectivity IssuesMinor2.8 hresolved10-27
SMS Delivery Delays to Sprint USA from a Subset of ShortcodesMinor1.9 hresolved10-28
Inbound Message Delivery Delays from Subset of Brazilian Short CodesMinor1.6 hresolved10-28
SMS Delivery Delays to Peru ClaroMinor4.4 hresolved10-28
SMS Delivery Delays to MTN Ghana (620-010)Minor12 hresolved10-29
SMS Delivery Failures to Nepal Telecom (429-01)Minor15 hresolved10-29
DNS Failures Impacting Twilio APIs and Twilio WebsitesMinor4.0 hresolved10-29
Postflight Transcription is Experiencing FailuresMinor2.7 hresolved10-29
Elevated HTTP 500 Errors from REST APINo impact listed1.0 hresolved10-29
SMS Delivery delays to Indonesia XL AxiataMinor8.3 hresolved10-29
MMS Delivery Delays to AT&T USAMinor7.2 hresolved10-30
Programmable Voice Intermittent Text-to-Speech FailuresNo impact listed44 minresolved10-30
Programmable Wireless Voice Call IssuesMinor2.8 hresolved10-30
On Call Engineers are InvestigatingMinor1.2 hresolved10-30
SMS Delivery Delays to Iraq ZainMinor2.7 hresolved10-30
On Call Engineers are Investigating Slowness with Programmable Chat in EuropeNo impact listed31 minresolved10-30
MMS Delivery Delays to US Verizon from a Subset of ShortcodesMinor2.6 hresolved10-31

Maintenance 72

Show scheduled maintenance

Cite this

Twilio posted 137 status incidents in October 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in October 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/10

All Twilio monthsRecent incidentsMarkdown