Outages by dayOctober 30, 2020

Outages on October 30, 2020

UTC day 2020-10-30 (Oct 30, 2020, 00:00 to Oct 30, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

33incidents started

5labelled major or critical

18vendors with a new incident

8still open from earlier days

By vendor label: Critical 1 · Major 4 · Minor 17 · No impact listed 11 · 5 maintenance

Incidents started this day 33

Vendor	Incident	Impact	Started	Resolved	Status
Canva	Error 500 when visiting canva.com	Critical	04:59	05:03 (4 min)	resolved
New Relic	New Relic Unavailability	Major	08:03	09:09 (1.1 h)	resolved
HubSpot	Contact updates are no longer experiencing delays	Major	20:19	21:44 (1.4 h)	resolved
Gorgias	Ongoing Facebook bug impacting the reception of Messenger attachments	Major	21:55	Dec 1, 2020, 19:20 (32 d)	resolved
Canva	Users getting an Error 500 when accessing www.canva.com	Major	22:10	22:19 (9 min)	resolved
MessageBird (Bird)	Issue with Inbox Manager Overview Reports	Minor	02:00	02:39 (39 min)	resolved
Twilio	MMS Delivery Delays to AT&T USA	Minor	05:39	12:49 (7.2 h)	resolved
Mattermost	Issue preparing workspaces	Minor	09:53	09:53 (0 min)	resolved
LaunchDarkly	Flag dashboard broken for some customers	Minor	11:08	11:44 (36 min)	resolved
Plivo	Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Longview, TX	Minor	15:53	15:54 (1 min)	resolved
Twilio	Programmable Wireless Voice Call Issues	Minor	16:30	19:15 (2.8 h)	resolved
Greenhouse	Calendly emails being returned by GMail	Minor	16:32	Nov 2, 2020, 20:47 (3 d)	resolved
Plivo	Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers	Minor	17:21	18:21 (1.0 h)	resolved
Plivo	Call failures on inbound Voice & SMS towards US phone numbers in South Bend, IN	Minor	17:25	17:26 (1 min)	resolved
Twilio	On Call Engineers are Investigating	Minor	18:01	19:11 (1.2 h)	resolved
BigCommerce	Control Panel Product Display Issue	Minor	19:07	19:23 (16 min)	resolved
Twilio	SMS Delivery Delays to Iraq Zain	Minor	19:11	21:52 (2.7 h)	resolved
LaunchDarkly	Delayed flag updates to polling SDKs	Minor	19:58	20:44 (46 min)	resolved
Sinch	Operator Notification - Verizon US	Minor	20:14	Nov 2, 2020, 10:03 (3 d)	resolved
GitHub Copilot	Incident on 2020-10-30 21:04 UTC	Minor	21:04	22:01 (57 min)	resolved
GitHub	Incident on 2020-10-30 21:04 UTC	Minor	21:04	22:01 (57 min)	resolved
BigCommerce	Help Center Login	Minor	22:45	Oct 31, 2020, 00:00 (1.3 h)	resolved
BigCommerce	Availability issue with the BigCommerce website	No impact listed	13:07	13:23 (16 min)	resolved
Bandwidth	Legacy Portal Downtime	No impact listed	15:42	15:42 (0 min)	resolved
Twilio	Programmable Voice Intermittent Text-to-Speech Failures	No impact listed	16:19	17:03 (44 min)	resolved
ActiveCampaign	Landing Pages Editor Latency	No impact listed	17:00	Oct 31, 2020, 02:12 (9.2 h)	resolved
Sinch	Sinch Operator Notification - Toll free Number provider	No impact listed	17:27	19:00 (1.6 h)	resolved
Bandwidth	API Toll-Free SMS Incident	No impact listed	18:06	19:25 (1.3 h)	resolved
Bandwidth	LAX Data Center Incident	No impact listed	19:31	20:15 (44 min)	resolved
Twilio	On Call Engineers are Investigating Slowness with Programmable Chat in Europe	No impact listed	19:53	20:24 (31 min)	resolved
Lever	Broken Gravatar images require updates	No impact listed	21:12	Nov 18, 2020, 16:01 (19 d)	resolved
Bandwidth	API Toll-Free SMS Incident	No impact listed	21:18	22:59 (1.7 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Ingestion delay for Key Operations	No impact listed	22:05	22:21 (16 min)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Smartsheet	Admin Center Unavailable	Critical	Oct 29, 2020, 22:43	03:50 (5.1 h)	resolved
Lever	Pipeline counts may display incorrectly	Minor	Oct 26, 2020, 15:10	Nov 2, 2020, 16:07 (7 d)	resolved
Cloudinary	Cloudinary Connector issue with Adobe CC 2021	Minor	Oct 28, 2020, 19:25	Nov 3, 2020, 21:01 (6 d)	resolved
FullStory	Delayed search results for new events	Minor	Oct 29, 2020, 14:50	11:14 (20 h)	resolved
Twilio	SMS Delivery Failures to Nepal Telecom (429-01)	Minor	Oct 29, 2020, 16:48	08:01 (15 h)	resolved
Twilio	SMS Delivery delays to Indonesia XL Axiata	Minor	Oct 29, 2020, 23:41	07:58 (8.3 h)	resolved
Segment	Personas Realtime Compute Delays	Minor	Oct 29, 2020, 23:44	00:28 (44 min)	resolved
Xero	Users are unable to access Xero HQ	No impact listed	Oct 29, 2020, 23:19	00:24 (1.1 h)	resolved

Maintenance 5

Vendor	Incident	Impact	Started	Resolved	Status
LaunchDarkly	[Scheduled] Migrating LaunchDarkly certificates to new certificate authority	Maintenance	01:02	01:21 (19 min)	resolved
Bandwidth	[Scheduled] Canadian Voice Maintenance	Maintenance	04:01	12:00 (8.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:01	12:00 (8.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - US-Central (Dallas)	Maintenance	05:00	07:30 (2.5 h)	resolved
Elastic Cloud	[Scheduled] Coordination layer maintenance in AWS US-West-2 (Oregon)	Maintenance	15:30	16:17 (47 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Canva, New Relic, HubSpot, Gorgias, MessageBird (Bird), Twilio, Mattermost, LaunchDarkly, Plivo, Greenhouse, BigCommerce, Sinch.

Cite this

33 vendor-reported incidents started on 2020-10-30 (UTC) across 18 vendors, 5 labelled major or critical by the vendor.

Title: Outages on October 30, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-10-30 00:00 UTC
URL: https://rewindex.com/outages/2020-10-30

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