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CompaniesMessageBird (Bird)Monthly reportsOctober 2020

MessageBird (Bird) in October 2020: incidents, uptime and changes

18incidents posted
3labelled major or critical
99.48%free of major/critical
98.58%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 50 min, incident time 10 h 30 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 11 · No impact listed 4

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Issues on Whatsapp channelMajor2.7 hresolved10-16
LiveChat Widget unavailableMajor1.0 hresolved10-27
Dashboard / Customer Interface unavailableMajor38 minresolved10-27

Other incidents 15

IncidentImpactStartedDurationStatusDay
Problems sending and receiving telegram messagesMinor34 minresolved10-03
SMS delivery delaysNo impact listed2.8 hresolved10-05
Flow Builder issueMinor27 minresolved10-06
Conversations service is experiencing problemsMinor0 minresolved10-08
Delayed message processing on Programmable Conversations platformNo impact listed0 minresolved10-09
Issue displaying contact interactions in InboxMinor16 minresolved10-14
Degraded performance in the Programmable Conversations (Twitter API)Minor42 minresolved10-15
Search in Inbox unavailableMinor28 minresolved10-16
Investigating issues with WhatsApp channelsMinor1.0 hresolved10-16
SMS delivery delays (API & Dashboard)No impact listed1.5 hresolved10-18
Realtime and overview reporting unavailable in InboxNo impact listed6 minresolved10-27
Issue delivering outbound Facebook Messenger messages via InboxMinor53 minresolved10-27
Decreased performance in FlowBuilder invocationsMinor47 minresolved10-29
Solutions in Dashboard are unaccessibleMinor54 minresolved10-29
Issue with Inbox Manager Overview ReportsMinor39 minresolved10-30

Maintenance 2

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Cite this

MessageBird (Bird) posted 18 status incidents in October 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
MessageBird (Bird) in October 2020
Vendor
MessageBird (Bird)
Date
URL
https://rewindex.com/company/messagebird-bird/2020/10

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