# MessageBird (Bird) in October 2020: incidents, uptime and changes

> MessageBird (Bird) in October 2020: 18 incidents on its status page (3 major or critical), 99.48% free of major or critical incidents (vendor-reported). From Rewindex’s archive of MessageBird (Bird)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/messagebird-bird/2020/10
Last updated: 2020-11-01T00:00:00Z

- Incidents posted: 18 (major/critical: 3) · Maintenance: 2
- By vendor impact label: major 3, minor 11, none 4
- Uptime (vendor-reported): 99.48% free of major/critical incidents, 98.58% free of any incident; outage time 3 h 50 min, incident time 10 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/messagebird-bird/2020/09.md) · Next: [November 2020](https://rewindex.com/company/messagebird-bird/2020/11.md) · [All months](https://rewindex.com/company/messagebird-bird/reports.md) · [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues on Whatsapp channel](https://rewindex.com/company/messagebird-bird/incidents/12zq46wh6bqz.md) | major | 2020-10-16 16:48 UTC | 2020-10-16 19:30 UTC | 2.7 h | resolved |
| [LiveChat Widget unavailable](https://rewindex.com/company/messagebird-bird/incidents/7kdxlrtw3rp2.md) | major | 2020-10-27 09:23 UTC | 2020-10-27 10:25 UTC | 1.0 h | resolved |
| [Dashboard / Customer Interface unavailable](https://rewindex.com/company/messagebird-bird/incidents/sthsq0ps4tqv.md) | major | 2020-10-27 09:53 UTC | 2020-10-27 10:31 UTC | 38 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Problems sending and receiving telegram messages](https://rewindex.com/company/messagebird-bird/incidents/z1mbbpdtvs18.md) | minor | 2020-10-03 21:59 UTC | 2020-10-03 22:33 UTC | 34 min | resolved |
| [SMS delivery delays](https://rewindex.com/company/messagebird-bird/incidents/z1byf6yrww63.md) | none | 2020-10-05 13:02 UTC | 2020-10-05 15:52 UTC | 2.8 h | resolved |
| [Flow Builder issue](https://rewindex.com/company/messagebird-bird/incidents/dnlgb6kxsrv0.md) | minor | 2020-10-06 19:11 UTC | 2020-10-06 19:38 UTC | 27 min | resolved |
| [Conversations service is experiencing problems](https://rewindex.com/company/messagebird-bird/incidents/64s2ymkqhq42.md) | minor | 2020-10-08 15:00 UTC | 2020-10-08 15:00 UTC | 0 min | resolved |
| [Delayed message processing on Programmable Conversations platform](https://rewindex.com/company/messagebird-bird/incidents/d04mpfpn3vhj.md) | none | 2020-10-09 14:30 UTC | 2020-10-09 14:30 UTC | 0 min | resolved |
| [Issue displaying contact interactions in Inbox](https://rewindex.com/company/messagebird-bird/incidents/tj3mfww2hkdp.md) | minor | 2020-10-14 09:00 UTC | 2020-10-14 09:16 UTC | 16 min | resolved |
| [Degraded performance in the Programmable Conversations (Twitter API)](https://rewindex.com/company/messagebird-bird/incidents/4zh9gstx4j3n.md) | minor | 2020-10-15 22:03 UTC | 2020-10-15 22:45 UTC | 42 min | resolved |
| [Search in Inbox unavailable](https://rewindex.com/company/messagebird-bird/incidents/bghfc031xwhz.md) | minor | 2020-10-16 09:28 UTC | 2020-10-16 09:56 UTC | 28 min | resolved |
| [Issues on Whatsapp channel](https://rewindex.com/company/messagebird-bird/incidents/12zq46wh6bqz.md) | major | 2020-10-16 16:48 UTC | 2020-10-16 19:30 UTC | 2.7 h | resolved |
| [Investigating issues with WhatsApp channels](https://rewindex.com/company/messagebird-bird/incidents/rbhmqdy0h6p2.md) | minor | 2020-10-16 20:51 UTC | 2020-10-16 21:51 UTC | 1.0 h | resolved |
| [SMS delivery delays (API & Dashboard)](https://rewindex.com/company/messagebird-bird/incidents/tbx9nsgpplxp.md) | none | 2020-10-18 17:53 UTC | 2020-10-18 19:23 UTC | 1.5 h | resolved |
| [LiveChat Widget unavailable](https://rewindex.com/company/messagebird-bird/incidents/7kdxlrtw3rp2.md) | major | 2020-10-27 09:23 UTC | 2020-10-27 10:25 UTC | 1.0 h | resolved |
| [Dashboard / Customer Interface unavailable](https://rewindex.com/company/messagebird-bird/incidents/sthsq0ps4tqv.md) | major | 2020-10-27 09:53 UTC | 2020-10-27 10:31 UTC | 38 min | resolved |
| [Realtime and overview reporting unavailable in Inbox](https://rewindex.com/company/messagebird-bird/incidents/43kck0yyr69b.md) | none | 2020-10-27 14:01 UTC | 2020-10-27 14:07 UTC | 6 min | resolved |
| [Issue delivering outbound Facebook Messenger messages via Inbox](https://rewindex.com/company/messagebird-bird/incidents/kyr6km4ydt4l.md) | minor | 2020-10-27 15:56 UTC | 2020-10-27 16:49 UTC | 53 min | resolved |
| [Decreased performance in FlowBuilder invocations](https://rewindex.com/company/messagebird-bird/incidents/m6c0vzgys9h8.md) | minor | 2020-10-29 04:58 UTC | 2020-10-29 05:45 UTC | 47 min | resolved |
| [Solutions in Dashboard are unaccessible](https://rewindex.com/company/messagebird-bird/incidents/6ltprdv4dwtg.md) | minor | 2020-10-29 15:19 UTC | 2020-10-29 16:13 UTC | 54 min | resolved |
| [Issue with Inbox Manager Overview Reports](https://rewindex.com/company/messagebird-bird/incidents/8x1krjrppc5g.md) | minor | 2020-10-30 02:00 UTC | 2020-10-30 02:39 UTC | 39 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance on Inbox](https://rewindex.com/company/messagebird-bird/incidents/6r6t92p7yv12.md) | maintenance | 2020-10-05 05:00 UTC | 2020-10-05 05:10 UTC | 10 min | resolved |
| [\[Scheduled\] Database maintenance Inbox and Conversations](https://rewindex.com/company/messagebird-bird/incidents/hxvfmhgqn25v.md) | maintenance | 2020-10-14 11:00 UTC | 2020-10-14 11:15 UTC | 15 min | resolved |

## Cite this

MessageBird (Bird) posted 18 status incidents in October 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/messagebird-bird/2020/10
- Citation: MessageBird (Bird), “MessageBird (Bird) in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/2020/10 (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): MessageBird (Bird) in October 2020 (2020-10-01)](https://rewindex.com/company/messagebird-bird/2020/10)`


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Canonical: https://rewindex.com/company/messagebird-bird/2020/10 · Markdown: https://rewindex.com/company/messagebird-bird/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:07:12.619Z