CompaniesMessageBird (Bird)Monthly reportsSeptember 2020
MessageBird (Bird) in September 2020: incidents, uptime and changes
Vendor-reported outage time 3 h 57 min, incident time 13 h 44 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 5 · No impact listed 1
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| SMS service: One of the SMPP servers unavailable for new binds | Major | 26 min | resolved | 09-07 | |
| Inbox agent errors | Major | 17 min | resolved | 09-09 | |
| Voice/RTC service is experiencing audio quality problems | Major | 3.2 h | resolved | 09-19 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issues with incoming number reachability | Minor | 24 min | resolved | 09-01 | |
| Issue with outgoing LiveChat messages | No impact listed | 3.6 h | resolved | 09-02 | |
| Issue with WhatsApp service | Minor | 1.1 h | resolved | 09-03 | |
| Degraded performance for Line channel | Minor | 4.5 h | resolved | 09-11 | |
| Investigating delays on SMS delivery | Minor | 3.2 h | resolved | 09-27 | |
| SMS service is experiencing problems | Minor | 34 min | resolved | 09-28 |
Cite this
MessageBird (Bird) posted 9 status incidents in September 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- MessageBird (Bird) in September 2020
- Vendor
- MessageBird (Bird)
- Date
- URL
- https://rewindex.com/company/messagebird-bird/2020/09