# MessageBird (Bird) in September 2020: incidents, uptime and changes

> MessageBird (Bird) in September 2020: 9 incidents on its status page (3 major or critical), 99.45% free of major or critical incidents (vendor-reported). From Rewindex’s archive of MessageBird (Bird)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/messagebird-bird/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 9 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 5, none 1
- Uptime (vendor-reported): 99.45% free of major/critical incidents, 98.09% free of any incident; outage time 3 h 57 min, incident time 13 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/messagebird-bird/2020/08.md) · Next: [October 2020](https://rewindex.com/company/messagebird-bird/2020/10.md) · [All months](https://rewindex.com/company/messagebird-bird/reports.md) · [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [SMS service: One of the SMPP servers unavailable for new binds](https://rewindex.com/company/messagebird-bird/incidents/cwwpyjyvlfsb.md) | major | 2020-09-07 08:41 UTC | 2020-09-07 09:07 UTC | 26 min | resolved |
| [Inbox agent errors](https://rewindex.com/company/messagebird-bird/incidents/29f8kg5hv6fw.md) | major | 2020-09-09 12:56 UTC | 2020-09-09 13:13 UTC | 17 min | resolved |
| [Voice/RTC service is experiencing audio quality problems](https://rewindex.com/company/messagebird-bird/incidents/8wjp5m1rmrpl.md) | major | 2020-09-19 17:12 UTC | 2020-09-19 20:26 UTC | 3.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with incoming number reachability](https://rewindex.com/company/messagebird-bird/incidents/9z1014xlhw7z.md) | minor | 2020-09-01 12:05 UTC | 2020-09-01 12:29 UTC | 24 min | resolved |
| [Issue with outgoing LiveChat messages](https://rewindex.com/company/messagebird-bird/incidents/hs1nh750qf3q.md) | none | 2020-09-02 14:04 UTC | 2020-09-02 17:42 UTC | 3.6 h | resolved |
| [Issue with WhatsApp service](https://rewindex.com/company/messagebird-bird/incidents/4dz9pvvhqktg.md) | minor | 2020-09-03 18:31 UTC | 2020-09-03 19:38 UTC | 1.1 h | resolved |
| [SMS service: One of the SMPP servers unavailable for new binds](https://rewindex.com/company/messagebird-bird/incidents/cwwpyjyvlfsb.md) | major | 2020-09-07 08:41 UTC | 2020-09-07 09:07 UTC | 26 min | resolved |
| [Inbox agent errors](https://rewindex.com/company/messagebird-bird/incidents/29f8kg5hv6fw.md) | major | 2020-09-09 12:56 UTC | 2020-09-09 13:13 UTC | 17 min | resolved |
| [Degraded performance for Line channel](https://rewindex.com/company/messagebird-bird/incidents/t0trdsh2fqkw.md) | minor | 2020-09-11 02:16 UTC | 2020-09-11 06:48 UTC | 4.5 h | resolved |
| [Voice/RTC service is experiencing audio quality problems](https://rewindex.com/company/messagebird-bird/incidents/8wjp5m1rmrpl.md) | major | 2020-09-19 17:12 UTC | 2020-09-19 20:26 UTC | 3.2 h | resolved |
| [Investigating delays on SMS delivery](https://rewindex.com/company/messagebird-bird/incidents/rxgknxp0x4bd.md) | minor | 2020-09-27 09:47 UTC | 2020-09-27 12:57 UTC | 3.2 h | resolved |
| [SMS service is experiencing problems](https://rewindex.com/company/messagebird-bird/incidents/z35fh1z55w25.md) | minor | 2020-09-28 18:04 UTC | 2020-09-28 18:38 UTC | 34 min | resolved |

## Cite this

MessageBird (Bird) posted 9 status incidents in September 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/messagebird-bird/2020/09
- Citation: MessageBird (Bird), “MessageBird (Bird) in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/messagebird-bird/2020/09 (CC BY 4.0).
- Markdown link: `[MessageBird (Bird): MessageBird (Bird) in September 2020 (2020-09-01)](https://rewindex.com/company/messagebird-bird/2020/09)`


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Canonical: https://rewindex.com/company/messagebird-bird/2020/09 · Markdown: https://rewindex.com/company/messagebird-bird/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:53:22.070Z