Outages by daySeptember 9, 2020

Outages on September 9, 2020

UTC day 2020-09-09 (Sep 9, 2020, 00:00 to Sep 9, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

23incidents started

9labelled major or critical

20vendors with a new incident

9still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 11 · No impact listed 3 · 12 maintenance

Incidents started this day 23

Vendor	Incident	Impact	Started	Resolved	Status
Postman	Public documentation unavailable	Critical	13:09	17:53 (4.7 h)	resolved
Monday.com	Investigating issues with our automations	Critical	15:12	15:44 (32 min)	resolved
MessageBird (Bird)	Inbox agent errors	Major	12:56	13:13 (17 min)	resolved
Greenhouse	Failure to process attachments for some applications	Major	14:01	Sep 11, 2020, 19:18 (2 d)	resolved
LaunchDarkly	Elevated API errors	Major	15:37	15:43 (6 min)	resolved
Grain	Significant Delays in Zoom Recording Notifications	Major	16:36	22:47 (6.2 h)	resolved
Greenhouse	Increased response times and error rates	Major	17:21	23:51 (6.5 h)	resolved
Canva	Unable to edit designs with “Your design is out of sync” error message	Major	20:05	21:10 (1.1 h)	resolved
Snowflake	AZURE - Australia East (New South Wales): SI-20200909	Major	23:16	Sep 10, 2020, 00:05 (49 min)	resolved
Xero	Some users are experiencing slowness in Xero	Minor	03:26	21:38 (18 h)	resolved
Elastic Cloud	Cluster monitoring disabled during deployment changes	Minor	06:45	Sep 16, 2020, 05:30 (7 d)	resolved
Hotjar	Some Survey results cannot be exported	Minor	10:09	11:15 (1.1 h)	resolved
Sinch	Operator Notification - Meteor IE	Minor	12:27	Sep 10, 2020, 13:07 (25 h)	resolved
Sinch	Operator Notification: Telia Norway	Minor	15:20	Sep 10, 2020, 03:10 (12 h)	resolved
Smartsheet	Intermittent Errors in Smartsheet	Minor	16:24	Sep 10, 2020, 18:42 (26 h)	resolved
Lever	Email sync down for all email providers	Minor	16:33	19:36 (3.0 h)	resolved
Bandwidth	Bandwidth Dashboard Latency	Minor	18:24	21:07 (2.7 h)	resolved
Twilio	SMS Delivery Failures to Kazakhstan Beeline	Minor	18:24	21:01 (2.6 h)	resolved
Mapbox	Elevated Latency	Minor	19:02	19:29 (27 min)	resolved
Bugsnag	Delays in event processing	Minor	21:50	Sep 10, 2020, 00:54 (3.1 h)	resolved
Contentful	Support system unavailability	No impact listed	11:32	15:28 (3.9 h)	resolved
Segment	Streaming destination delays	No impact listed	15:20	20:59 (5.7 h)	resolved
Twilio	On Call Engineers are Investigating Delivery Failures with Webhooks	No impact listed	19:23	20:35 (1.2 h)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - 526- Fort Smith, AR	Critical	Sep 8, 2020, 17:01	Sep 10, 2020, 13:14 (44 h)	resolved
Lever	GSuite email syncing issues	Major	Sep 3, 2020, 13:29	Sep 16, 2020, 17:31 (13 d)	resolved
Heap	Temporary Data Latency	Minor	Sep 8, 2020, 17:32	00:47 (7.3 h)	resolved
Lever	LTI Refresh Issues	Minor	Sep 8, 2020, 17:53	Sep 10, 2020, 19:06 (2 d)	resolved
Twilio	SMS Delivery Delays to Sudan Zain	Minor	Sep 8, 2020, 18:53	02:11 (7.3 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	Sep 8, 2020, 21:08	Sep 10, 2020, 16:21 (43 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	Sep 8, 2020, 21:08	Sep 10, 2020, 16:21 (43 h)	resolved
Aptible	CVE-2020-14386 Patching	No impact listed	Sep 4, 2020, 12:50	Oct 9, 2020, 17:58 (35 d)	resolved
Canva	Users unable to access Canva.com, getting "Secure Connection Failed".	No impact listed	Sep 8, 2020, 15:16	02:10 (11 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Emergency Network Maintenance - RDU Data Center	Maintenance	04:06	08:00 (3.9 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:06	13:00 (8.9 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:01	11:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	10:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : T Mobile	Maintenance	06:30	12:30 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS towards US and Canada phone numbers : T-Mobile	Maintenance	06:30	12:30 (6.0 h)	resolved
Sinch	[Scheduled] External Maintenance - T-Mobile US	Maintenance	06:30	12:30 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile US	Maintenance	06:30	12:30 (6.0 h)	resolved
Coralogix	[Scheduled] Urgent maintenance - Alerts metric aggregator rebalance	Maintenance	11:00	12:30 (1.5 h)	resolved
Dropbox Sign	[Scheduled] HelloSign for Salesforce v4.14 Push Upgrade (Sandbox Orgs)	Maintenance	12:00	13:00 (1.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - Bouygues Telecom	Maintenance	20:00	Sep 10, 2020, 04:00 (8.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Postman, Monday.com, MessageBird (Bird), Greenhouse, LaunchDarkly, Grain, Canva, Snowflake, Xero, Elastic Cloud, Hotjar, Sinch.

Cite this

23 vendor-reported incidents started on 2020-09-09 (UTC) across 20 vendors, 9 labelled major or critical by the vendor.

Title: Outages on September 9, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-09-09 00:00 UTC
URL: https://rewindex.com/outages/2020-09-09

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