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CompaniesCanvaMonthly reportsSeptember 2020

Canva in September 2020: incidents, uptime and changes

10incidents posted
8labelled major or critical
97.59%free of major/critical
97.59%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 17 h 20 min, incident time 17 h 20 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Major 5 · No impact listed 2

Major and critical incidents 8

IncidentImpactStartedDurationStatusDay
Multi-Factor Authentication fails to recognize 6-digit code.Critical3.6 hresolved09-16
Errors in ProfileCritical27 minresolved09-25
Can’t find Canva app on Google Play StoreCritical1.1 hresolved09-28
Unable to download designsMajor1.4 hresolved09-01
Unable to edit designs with “Your design is out of sync” error messageMajor1.1 hresolved09-09
YouTube content app search is currently broken.Major4.1 hresolved09-16
Slow down thumbnail generation for maintenance.Major5.3 hresolved09-22
Users unable to access Canva.com, getting "504 Gateway Time-out" error.Major19 minresolved09-22

Other incidents 2

IncidentImpactStartedDurationStatusDay
Users unable to access Canva.com, getting "Secure Connection Failed".No impact listed11 hresolved09-08
Unable to download design as PowerPoint (PPT)No impact listed1.1 hresolved09-21

Cite this

Canva posted 10 status incidents in September 2020 (8 major or critical); 0 price changes and 0 notable page changes observed.

Title
Canva in September 2020
Vendor
Canva
Date
URL
https://rewindex.com/company/canva/2020/09

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