Outages by daySeptember 21, 2020

Outages on September 21, 2020

UTC day 2020-09-21 (Sep 21, 2020, 00:00 to Sep 21, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

27incidents started

2labelled major or critical

19vendors with a new incident

7still open from earlier days

By vendor label: Critical 1 · Major 1 · Minor 18 · No impact listed 7 · 8 maintenance

Incidents started this day 27

Vendor	Incident	Impact	Started	Resolved	Status
npm	Errors on npmjs.com	Critical	18:08	20:43 (2.6 h)	resolved
Lever	500 errors causing connection issues with Lever	Major	15:36	21:01 (5.4 h)	resolved
Twilio	SMS Delivery Delays to Telenor Pakistan	Minor	07:50	10:06 (2.3 h)	resolved
Twilio	SMS Delivery Failures on Orange Israel	Minor	08:14	Sep 22, 2020, 09:41 (25 h)	resolved
Aircall	Delays on tickets and activities logs	Minor	13:06	13:48 (42 min)	resolved
Bitbucket	Slowness/Timeout with Git transactions over SSH	Minor	15:08	18:50 (3.7 h)	resolved
Sinch	Delivery Issue Telefonic Mexico	Minor	16:01	Sep 22, 2020, 01:41 (9.7 h)	resolved
Iterable	Iterable live chat support outage	Minor	16:42	17:33 (51 min)	resolved
Unbounce	Chat and Phone Support Currently Unavailable	Minor	16:46	17:12 (26 min)	resolved
Twilio	On Call Engineers are Investigating 500 errors with Chat and Flex Products	Minor	17:08	18:59 (1.9 h)	resolved
Optimizely	Find Incident - EU Region (EMEA07)	Minor	17:44	20:59 (3.3 h)	resolved
Mapbox	Elevated API Errors and High Latency in the Static APIs	Minor	18:11	18:30 (19 min)	resolved
Mapbox	Elevated latency and error rates for navigation services for all profiles	Minor	18:15	18:31 (16 min)	resolved
Mapbox	Increased 5XX rate for Vector Tile API, Raster Tile API, and Tilejson API	Minor	18:16	18:29 (13 min)	resolved
Mapbox	Elevated API errors for Search	Minor	18:17	18:29 (12 min)	resolved
Mapbox	Elevated API Errors and High Latency in the Style and Font APIs	Minor	18:18	18:28 (10 min)	resolved
Mapbox	Increased 5XX rate for Atlas Downloads API	Minor	18:21	18:29 (8 min)	resolved
Substack	Delay providing newsletter statistics	Minor	18:52	22:51 (4.0 h)	resolved
Klaviyo	Delay in Analytics Processing	Minor	22:24	Sep 26, 2020, 20:40 (5 d)	resolved
Twilio	SMS Delivery Failures to and from a Subset of Twilio US Long Codes	Minor	23:55	Sep 22, 2020, 18:37 (19 h)	resolved
Xero	Some users are unable to access Batch Payments in Xero	No impact listed	03:27	04:03 (36 min)	resolved
New Relic	Historical APM Data Missing	No impact listed	15:06	15:06 (0 min)	resolved
PandaDoc	PandaDoc Chat support is unavailable.	No impact listed	16:37	17:59 (1.4 h)	resolved
Airtable	Incident	No impact listed	18:20	19:03 (43 min)	resolved
Snyk	Issue on External Service (npm)	No impact listed	19:06	20:43 (1.6 h)	resolved
Canva	Unable to download design as PowerPoint (PPT)	No impact listed	19:53	21:00 (1.1 h)	resolved
LaunchDarkly	Logged out users unable to access login page	No impact listed	21:00	21:00 (0 min)	resolved

Still open from earlier days 7

Vendor	Incident	Impact	Started	Resolved	Status
Lever	Intermittent slowness within Lever	Critical	Sep 16, 2020, 18:26	Nov 13, 2020, 21:08 (58 d)	resolved
Klaviyo	Delay in Analytics Processing	Critical	Sep 16, 2020, 21:13	Oct 14, 2020, 16:48 (28 d)	resolved
Confluent	Private Link provisioning on AWS us-east-1 is disabled	Major	Sep 18, 2020, 03:26	Sep 24, 2020, 22:03 (7 d)	resolved
Twilio	Long Code Delivery Delays Sending and Receiving SMS in Brazil	Minor	Sep 17, 2020, 19:24	Sep 23, 2020, 21:41 (6 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Sinch	Delivery Issue Turkey Vodafone	Minor	Sep 20, 2020, 21:50	00:24 (2.6 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T	Maintenance	04:00	11:01 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Mobility US	Maintenance	04:00	11:01 (7.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - AT&T US	Maintenance	04:00	11:01 (7.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:01	10:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:02	10:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound voice towards multiple countries phone numbers	Maintenance	20:01	23:00 (3.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2 Russia	Maintenance	20:01	Sep 22, 2020, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	23:00	Sep 22, 2020, 05:00 (6.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: npm, Lever, Twilio, Aircall, Bitbucket, Sinch, Iterable, Unbounce, Optimizely, Mapbox, Substack, Klaviyo.

Cite this

27 vendor-reported incidents started on 2020-09-21 (UTC) across 19 vendors, 2 labelled major or critical by the vendor.

Title: Outages on September 21, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-09-21 00:00 UTC
URL: https://rewindex.com/outages/2020-09-21

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