# Outages on September 21, 2020 (UTC)

> 27 incidents started on September 21, 2020 (UTC) on the status pages Rewindex archives, 2 labelled major or critical by the vendor (npm, Lever); 7 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-09-21
Last updated: 2020-09-26T20:40:00Z

- Incidents started: 27 (major/critical: 2, other: 25) across 19 vendors
- Still open from earlier days: 7 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: critical 1, major 1, minor 18, none 7
- Previous day with incidents: [2020-09-20](https://rewindex.com/outages/2020-09-20.md) · Next: [2020-09-22](https://rewindex.com/outages/2020-09-22.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [npm](https://rewindex.com/company/npm.md) | [Errors on npmjs.com](https://rewindex.com/company/npm/incidents/13n2894dytyt.md) | critical | 2020-09-21 18:08 UTC | 2020-09-21 20:43 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [500 errors causing connection issues with Lever](https://rewindex.com/company/lever/incidents/s8qn8qr83j1f.md) | major | 2020-09-21 15:36 UTC | 2020-09-21 21:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Telenor Pakistan](https://rewindex.com/company/twilio/incidents/lyltwwc2fs81.md) | minor | 2020-09-21 07:50 UTC | 2020-09-21 10:06 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures on Orange Israel](https://rewindex.com/company/twilio/incidents/kt2bzwgxdtc4.md) | minor | 2020-09-21 08:14 UTC | 2020-09-22 09:41 UTC | resolved |
| [Aircall](https://rewindex.com/company/aircall.md) | [Delays on tickets and activities logs](https://rewindex.com/company/aircall/incidents/yyb6m8h4vw1v.md) | minor | 2020-09-21 13:06 UTC | 2020-09-21 13:48 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Slowness/Timeout with Git transactions over SSH](https://rewindex.com/company/bitbucket/incidents/0r4p20kcqg8y.md) | minor | 2020-09-21 15:08 UTC | 2020-09-21 18:50 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Telefonic Mexico](https://rewindex.com/company/sinch/incidents/23h786bj4pwr.md) | minor | 2020-09-21 16:01 UTC | 2020-09-22 01:41 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Iterable live chat support outage](https://rewindex.com/company/iterable/incidents/bhqs61gc1w8l.md) | minor | 2020-09-21 16:42 UTC | 2020-09-21 17:33 UTC | resolved |
| [Unbounce](https://rewindex.com/company/unbounce.md) | [Chat and Phone Support Currently Unavailable](https://rewindex.com/company/unbounce/incidents/kkh6zcjk9fnl.md) | minor | 2020-09-21 16:46 UTC | 2020-09-21 17:12 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [On Call Engineers are Investigating 500 errors with Chat and Flex Products](https://rewindex.com/company/twilio/incidents/hgc2sqywnhxb.md) | minor | 2020-09-21 17:08 UTC | 2020-09-21 18:59 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [Find Incident - EU Region (EMEA07)](https://rewindex.com/company/optimizely/incidents/5hn9r0bl1f1l.md) | minor | 2020-09-21 17:44 UTC | 2020-09-21 20:59 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Elevated API Errors and High Latency in the Static APIs](https://rewindex.com/company/mapbox/incidents/g9m75vb9kf64.md) | minor | 2020-09-21 18:11 UTC | 2020-09-21 18:30 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Elevated latency and error rates for navigation services for all profiles](https://rewindex.com/company/mapbox/incidents/r1m54n16t6b6.md) | minor | 2020-09-21 18:15 UTC | 2020-09-21 18:31 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Increased 5XX rate for Vector Tile API, Raster Tile API, and Tilejson API](https://rewindex.com/company/mapbox/incidents/gn8h9t1c7861.md) | minor | 2020-09-21 18:16 UTC | 2020-09-21 18:29 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Elevated API errors for Search](https://rewindex.com/company/mapbox/incidents/zs7rn06rbcyb.md) | minor | 2020-09-21 18:17 UTC | 2020-09-21 18:29 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Elevated API Errors and High Latency in the Style and Font APIs](https://rewindex.com/company/mapbox/incidents/pgfq4h0svtr1.md) | minor | 2020-09-21 18:18 UTC | 2020-09-21 18:28 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Increased 5XX rate for Atlas Downloads API](https://rewindex.com/company/mapbox/incidents/wrgg6jsj0gt8.md) | minor | 2020-09-21 18:21 UTC | 2020-09-21 18:29 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Delay providing newsletter statistics](https://rewindex.com/company/substack/incidents/lvsnhb052bcx.md) | minor | 2020-09-21 18:52 UTC | 2020-09-21 22:51 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing](https://rewindex.com/company/klaviyo/incidents/nv2cmlzdfsxv.md) | minor | 2020-09-21 22:24 UTC | 2020-09-26 20:40 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to and from a Subset of Twilio US Long Codes](https://rewindex.com/company/twilio/incidents/kpwqrws5kvdh.md) | minor | 2020-09-21 23:55 UTC | 2020-09-22 18:37 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Some users are unable to access Batch Payments in Xero](https://rewindex.com/company/xero/incidents/2f9l8n0mq4xt.md) | none | 2020-09-21 03:27 UTC | 2020-09-21 04:03 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Historical APM Data Missing](https://rewindex.com/company/new-relic/incidents/flkxf7thfpcq.md) | none | 2020-09-21 15:06 UTC | 2020-09-21 15:06 UTC | resolved |
| [PandaDoc](https://rewindex.com/company/pandadoc.md) | [PandaDoc Chat support is unavailable.](https://rewindex.com/company/pandadoc/incidents/rljmfdphfms4.md) | none | 2020-09-21 16:37 UTC | 2020-09-21 17:59 UTC | resolved |
| [Airtable](https://rewindex.com/company/airtable.md) | [Incident](https://rewindex.com/company/airtable/incidents/dgtyy5wxd17d.md) | none | 2020-09-21 18:20 UTC | 2020-09-21 19:03 UTC | resolved |
| [Snyk](https://rewindex.com/company/snyk.md) | [Issue on External Service (npm)](https://rewindex.com/company/snyk/incidents/12lbv3q8jgnt.md) | none | 2020-09-21 19:06 UTC | 2020-09-21 20:43 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Unable to download design as PowerPoint (PPT)](https://rewindex.com/company/canva/incidents/jcp7qyy38t1y.md) | none | 2020-09-21 19:53 UTC | 2020-09-21 21:00 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Logged out users unable to access login page](https://rewindex.com/company/launchdarkly/incidents/0ch38jgmkhws.md) | none | 2020-09-21 21:00 UTC | 2020-09-21 21:00 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Lever](https://rewindex.com/company/lever.md) | [Intermittent slowness within Lever](https://rewindex.com/company/lever/incidents/j0qkjwhkfqc3.md) | critical | 2020-09-16 18:26 UTC | 2020-11-13 21:08 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Delay in Analytics Processing](https://rewindex.com/company/klaviyo/incidents/ths4mqwh8834.md) | critical | 2020-09-16 21:13 UTC | 2020-10-14 16:48 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Private Link provisioning on AWS us-east-1 is disabled](https://rewindex.com/company/confluent/incidents/7hpcw2q2j7vc.md) | major | 2020-09-18 03:26 UTC | 2020-09-24 22:03 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Long Code Delivery Delays Sending and Receiving SMS in Brazil](https://rewindex.com/company/twilio/incidents/1djm6mr2vz2j.md) | minor | 2020-09-17 19:24 UTC | 2020-09-23 21:41 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure towards US phone numbers in Henderson, CO](https://rewindex.com/company/plivo/incidents/lt2y68r1ddvc.md) | minor | 2020-09-18 22:05 UTC | 2020-09-28 21:57 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure towards US phone numbers in Henderson, CO](https://rewindex.com/company/plivo/incidents/gv2f50knyvfr.md) | minor | 2020-09-18 22:05 UTC | 2020-09-28 21:57 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Turkey Vodafone](https://rewindex.com/company/sinch/incidents/pj9k6pbpfj56.md) | minor | 2020-09-20 21:50 UTC | 2020-09-21 00:24 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T](https://rewindex.com/company/plivo/incidents/8220rplxp5sq.md) | maintenance | 2020-09-21 04:00 UTC | 2020-09-21 11:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - AT&T Mobility US](https://rewindex.com/company/sinch/incidents/3kcbqytpdymf.md) | maintenance | 2020-09-21 04:00 UTC | 2020-09-21 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - AT&T US](https://rewindex.com/company/twilio/incidents/wl10y7j1kccz.md) | maintenance | 2020-09-21 04:00 UTC | 2020-09-21 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/zgv1f98zjs04.md) | maintenance | 2020-09-21 06:01 UTC | 2020-09-21 10:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/sdmwvlzyppcg.md) | maintenance | 2020-09-21 06:02 UTC | 2020-09-21 10:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on inbound voice towards multiple countries phone numbers](https://rewindex.com/company/plivo/incidents/qtl2nnnxz1tv.md) | maintenance | 2020-09-21 20:01 UTC | 2020-09-21 23:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Tele2 Russia](https://rewindex.com/company/twilio/incidents/59fnnycb28dy.md) | maintenance | 2020-09-21 20:01 UTC | 2020-09-22 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Partner Maintenance - Small US Regional Carriers](https://rewindex.com/company/twilio/incidents/q721g1ssf9zh.md) | maintenance | 2020-09-21 23:00 UTC | 2020-09-22 05:00 UTC | resolved |

## Cite this

27 vendor-reported incidents started on 2020-09-21 (UTC) across 19 vendors, 2 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-09-21
- Citation: Rewindex daily outage roundup, “Outages on September 21, 2020” (2020-09-21 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-09-21 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on September 21, 2020 (2020-09-21)](https://rewindex.com/outages/2020-09-21)`


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Canonical: https://rewindex.com/outages/2020-09-21 · Markdown: https://rewindex.com/outages/2020-09-21.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:36:15.563Z