Outages by daySeptember 22, 2020

Outages on September 22, 2020

UTC day 2020-09-22 (Sep 22, 2020, 00:00 to Sep 22, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

30incidents started

11labelled major or critical

20vendors with a new incident

10still open from earlier days

By vendor label: Critical 2 · Major 9 · Minor 15 · No impact listed 4 · 11 maintenance

Incidents started this day 30

Vendor	Incident	Impact	Started	Resolved	Status
Buildkite	Unscheduled downtime	Critical	01:00	01:15 (15 min)	resolved
Gusto	Gusto is down	Critical	20:59	21:47 (48 min)	resolved
Canva	Slow down thumbnail generation for maintenance.	Major	03:26	08:44 (5.3 h)	resolved
Sinch	Sinch Credit limit issue	Major	07:06	11:57 (4.8 h)	resolved
JFrog	Outage in GCP US East region	Major	08:27	21:40 (13 h)	resolved
Greenhouse	Increased Errors in Greenhouse Recruiting	Major	13:19	15:29 (2.2 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Intermittent issues loading traces and with the traces API endpoint	Major	16:30	18:28 (2.0 h)	resolved
Canva	Users unable to access Canva.com, getting "504 Gateway Time-out" error.	Major	17:40	17:59 (19 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - Lata 526 Fort Smith, AR	Major	19:03	Sep 23, 2020, 06:22 (11 h)	resolved
Squarespace	Some Customers Unable to Log In	Major	22:14	23:18 (1.1 h)	resolved
Pipedream	Elevated error rates in workflows	Major	23:42	Sep 23, 2020, 00:34 (52 min)	resolved
New Relic	Alerts and Data Delays for US Region	Minor	06:10	07:48 (1.6 h)	resolved
Bitrise	Queues on Xcode 12.0 and 11.1 stacks	Minor	14:47	18:12 (3.4 h)	resolved
Twilio	Twilio Pricing Page is Down	Minor	15:04	17:48 (2.7 h)	resolved
Bandwidth	Dashboard Latency Issues	Minor	15:47	17:12 (1.4 h)	resolved
Segment	Data Processing Delays	Minor	15:56	16:55 (59 min)	resolved
Twilio	Timeout Errors in Twilio Flex, Chat, and Sync	Minor	16:28	19:33 (3.1 h)	resolved
Netlify	Analytics data ingestion delays	Minor	16:46	Sep 23, 2020, 07:56 (15 h)	resolved
Twilio	Failure to Deliver Push Notifications	Minor	16:55	19:24 (2.5 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	19:09	Sep 23, 2020, 06:24 (11 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	19:09	Sep 23, 2020, 06:24 (11 h)	resolved
Twilio	Super SIM Connectivity Issues for 10% of Active Data Sessions	Minor	19:10	Sep 23, 2020, 09:57 (15 h)	resolved
Twilio	Programmable SMS API Experiencing Elevated API Latency for Subset of our Customers	Minor	19:19	21:17 (2.0 h)	resolved
Xero	Australian users are unable to view their subscription page in Xero	Minor	20:40	22:54 (2.2 h)	resolved
Harness	Application Slowness	Minor	21:09	22:13 (1.1 h)	resolved
LaunchDarkly	Webhook Delivery Delayed	Minor	21:41	23:07 (1.4 h)	resolved
Chargebee	Dip in Uptime Metrics	No impact listed	11:48	11:48 (0 min)	resolved
New Relic	New Relic Login Irregularities	No impact listed	16:12	20:24 (4.2 h)	resolved
Gusto	Customer may experience report slowness	No impact listed	17:33	17:39 (6 min)	resolved
Twilio	Increase in concurrency for Twilio Authy	No impact listed	18:27	18:27 (0 min)	resolved

Still open from earlier days 10

Vendor	Incident	Impact	Started	Resolved	Status
Lever	Intermittent slowness within Lever	Critical	Sep 16, 2020, 18:26	Nov 13, 2020, 21:08 (58 d)	resolved
Klaviyo	Delay in Analytics Processing	Critical	Sep 16, 2020, 21:13	Oct 14, 2020, 16:48 (28 d)	resolved
Confluent	Private Link provisioning on AWS us-east-1 is disabled	Major	Sep 18, 2020, 03:26	Sep 24, 2020, 22:03 (7 d)	resolved
Twilio	Long Code Delivery Delays Sending and Receiving SMS in Brazil	Minor	Sep 17, 2020, 19:24	Sep 23, 2020, 21:41 (6 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Twilio	SMS Delivery Failures on Orange Israel	Minor	Sep 21, 2020, 08:14	09:41 (25 h)	resolved
Sinch	Delivery Issue Telefonic Mexico	Minor	Sep 21, 2020, 16:01	01:41 (9.7 h)	resolved
Klaviyo	Delay in Analytics Processing	Minor	Sep 21, 2020, 22:24	Sep 26, 2020, 20:40 (5 d)	resolved
Twilio	SMS Delivery Failures to and from a Subset of Twilio US Long Codes	Minor	Sep 21, 2020, 23:55	18:37 (19 h)	resolved

Maintenance 11

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Mobility US	Maintenance	04:00	11:00 (7.0 h)	resolved
Twilio	[Scheduled] US SMS/MMS Carrier Maintenance - AT&T US	Maintenance	04:01	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US phone numbers: AT&T	Maintenance	04:02	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS/MMS	Maintenance	04:02	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] 911 Maintenance - ATL 911 SBC	Maintenance	04:02	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	10:00 (4.0 h)	resolved
Sinch	[Scheduled] Planned Maintenance - CA Sites	Maintenance	08:02	09:00 (58 min)	resolved
Sinch	[Scheduled] Sinch Emergency Maintenance - Rogers Canada	Maintenance	10:00	11:00 (1.0 h)	resolved
Sinch	[Scheduled] Planned Maintenance - Eastlink CA	Maintenance	10:00	11:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Buildkite, Gusto, Canva, Sinch, JFrog, Greenhouse, Lightstep (ServiceNow Cloud Observability), Bandwidth, Squarespace, Pipedream, New Relic, Bitrise.

Cite this

30 vendor-reported incidents started on 2020-09-22 (UTC) across 20 vendors, 11 labelled major or critical by the vendor.

Title: Outages on September 22, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-09-22 00:00 UTC
URL: https://rewindex.com/outages/2020-09-22

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