Outages by daySeptember 23, 2020

Outages on September 23, 2020

UTC day 2020-09-23 (Sep 23, 2020, 00:00 to Sep 23, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

26incidents started

8labelled major or critical

18vendors with a new incident

13still open from earlier days

By vendor label: Critical 2 · Major 6 · Minor 14 · No impact listed 4 · 15 maintenance

Incidents started this day 26

Vendor	Incident	Impact	Started	Resolved	Status
JFrog	Outage in AWS EUW1 region	Critical	15:56	17:02 (1.1 h)	resolved
CircleCI	New macOS jobs are failing to start.	Critical	17:38	18:01 (23 min)	resolved
SurveyMonkey	Analyze page failing to load.	Major	11:30	11:30 (0 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Ingestion Delay in Streams	Major	12:49	15:11 (2.4 h)	resolved
Snowflake	AZURE - US East 2 (Virginia): SI-20200923	Major	14:18	16:39 (2.4 h)	resolved
Render	Some static sites are returning 503 errors	Major	15:27	17:27 (2.0 h)	resolved
MongoDB Atlas	MongoDB Realm: UI pages not loading, apps unavailable in Oregon (us-west-2) region	Major	20:06	20:33 (27 min)	resolved
SurveyMonkey	Collect Page Not Loading	Major	20:38	21:12 (34 min)	resolved
Xero	Australia customers are unable to see Premium plans in the Xero buy flow	Minor	01:22	06:00 (4.6 h)	resolved
New Relic	Alerts and Data Delays for US Region	Minor	03:07	03:57 (50 min)	resolved
Twilio	SMS Delivery Failures on Orange Israel	Minor	09:35	12:41 (3.1 h)	resolved
Twilio	SMS Delivery Delays to Airtel Nigeria	Minor	09:41	12:29 (2.8 h)	resolved
Cloudinary	Public collections are currently unavailable	Minor	11:25	14:17 (2.9 h)	resolved
Braze	Increased SDK API error rates in EU 01	Minor	11:51	13:53 (2.0 h)	resolved
Aircall	Delays on tickets and activities logs	Minor	15:53	17:02 (1.1 h)	resolved
Twilio	Super SIM Connectivity Issues for 10% of Active Data Sessions	Minor	16:38	22:31 (5.9 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Ingestion delays in service directory	Minor	16:47	19:15 (2.5 h)	resolved
Smartsheet	Smartsheet Intermittently Unavailable	Minor	20:36	23:45 (3.1 h)	resolved
Twilio	Subset of US Local Prefixes for Twilio Phone Numbers Displayed as Out of Stock in Console and via API	Minor	20:38	22:57 (2.3 h)	resolved
Retool	Degraded query performance	Minor	21:20	Sep 24, 2020, 02:13 (4.9 h)	resolved
Pipedream	Deleting events from event sources taking longer than expected	Minor	22:20	22:26 (6 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Ingestion delay for streams, service directory	Minor	22:37	Sep 25, 2020, 01:02 (26 h)	resolved
Twilio	Automated Alert: No Customer Impact	No impact listed	00:03	00:09 (6 min)	resolved
Segment	Elevated latency for kinesis and webhooks	No impact listed	14:23	14:49 (26 min)	resolved
Snyk	Degraded performance for brokered customers	No impact listed	15:40	16:56 (1.3 h)	resolved
Snyk	Partial web application outage	No impact listed	17:57	19:24 (1.4 h)	resolved

Still open from earlier days 13

Vendor	Incident	Impact	Started	Resolved	Status
Lever	Intermittent slowness within Lever	Critical	Sep 16, 2020, 18:26	Nov 13, 2020, 21:08 (58 d)	resolved
Klaviyo	Delay in Analytics Processing	Critical	Sep 16, 2020, 21:13	Oct 14, 2020, 16:48 (28 d)	resolved
Confluent	Private Link provisioning on AWS us-east-1 is disabled	Major	Sep 18, 2020, 03:26	Sep 24, 2020, 22:03 (7 d)	resolved
Bandwidth	Bandwidth Local Market Impairment - Lata 526 Fort Smith, AR	Major	Sep 22, 2020, 19:03	06:22 (11 h)	resolved
Pipedream	Elevated error rates in workflows	Major	Sep 22, 2020, 23:42	00:34 (52 min)	resolved
Twilio	Long Code Delivery Delays Sending and Receiving SMS in Brazil	Minor	Sep 17, 2020, 19:24	21:41 (6 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Klaviyo	Delay in Analytics Processing	Minor	Sep 21, 2020, 22:24	Sep 26, 2020, 20:40 (5 d)	resolved
Netlify	Analytics data ingestion delays	Minor	Sep 22, 2020, 16:46	07:56 (15 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	Sep 22, 2020, 19:09	06:24 (11 h)	resolved
Plivo	Inbound call failure & inbound SMS/MMS failure towards US phone numbers in Fort Smith, AR	Minor	Sep 22, 2020, 19:09	06:24 (11 h)	resolved
Twilio	Super SIM Connectivity Issues for 10% of Active Data Sessions	Minor	Sep 22, 2020, 19:10	09:57 (15 h)	resolved

Maintenance 15

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US phone numbers: AT&T	Maintenance	04:00	11:01 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T	Maintenance	04:00	11:01 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Mobility US	Maintenance	04:00	11:00 (7.0 h)	resolved
Twilio	[Scheduled] US SMS/MMS Carrier Maintenance - AT&T US	Maintenance	04:00	11:01 (7.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:01	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS/MMS	Maintenance	04:01	07:01 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	10:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	09:01 (3.0 h)	resolved
Sinch	[Scheduled] Reach platform maintenance	Maintenance	07:00	12:00 (5.0 h)	resolved
Twilio	[Scheduled] Fiji SMS Carrier Maintenance - Vodafone Fiji	Maintenance	11:02	17:00 (6.0 h)	resolved
Linode (Akamai)	[Scheduled] Emergency Network Maintenance - Atlanta	Maintenance	13:27	not resolved	unknown
Red Hat (incl. Quay.io)	[Scheduled] Scheduled maintenance for Insights - Advisor	Maintenance	14:41	16:19 (1.6 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2 Russia	Maintenance	20:02	Sep 24, 2020, 00:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound call and inbound SMS towards Australia & New Zealand phone numbers	Maintenance	23:00	Sep 24, 2020, 03:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: JFrog, CircleCI, SurveyMonkey, Lightstep (ServiceNow Cloud Observability), Snowflake, Render, MongoDB Atlas, Xero, New Relic, Twilio, Cloudinary, Braze.

Cite this

26 vendor-reported incidents started on 2020-09-23 (UTC) across 18 vendors, 8 labelled major or critical by the vendor.

Title: Outages on September 23, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-09-23 00:00 UTC
URL: https://rewindex.com/outages/2020-09-23

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