Outages by daySeptember 24, 2020

Outages on September 24, 2020

UTC day 2020-09-24 (Sep 24, 2020, 00:00 to Sep 24, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

40incidents started

13labelled major or critical

26vendors with a new incident

6still open from earlier days

By vendor label: Critical 3 · Major 10 · Minor 22 · No impact listed 5 · 13 maintenance

Incidents started this day 40

Vendor	Incident	Impact	Started	Resolved	Status
Datadog	Delayed monitors notifications	Critical	14:00	16:37 (2.6 h)	resolved
Datadog	Infrastructure connectivity issue impacting multiple systems	Critical	14:27	Sep 25, 2020, 01:40 (11 h)	resolved
Datadog	Delays in ingesting data	Critical	15:22	16:36 (1.2 h)	resolved
Twilio	API Keys Cannot Be Created from the Twilio Console	Major	04:53	06:53 (2.0 h)	resolved
Twilio	SMS Geo Permission Settings In Twilio Console Cannot Be Updated	Major	06:16	06:56 (40 min)	resolved
Travis CI	Builds are not triggering for travis-ci.com	Major	09:12	10:14 (1.0 h)	postmortem
JFrog	Outage in Azure USE region	Major	11:41	16:21 (4.7 h)	resolved
RevenueCat	Intermittent API failures	Major	17:23	18:49 (1.4 h)	resolved
Bitrise	Website is currently down	Major	19:05	19:23 (18 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - 338 - Bloomington, IN	Major	19:54	Sep 25, 2020, 20:52 (25 h)	resolved
InfluxData (InfluxDB Cloud)	Service Outage	Major	20:44	23:23 (2.6 h)	resolved
Buildkite	Slow dispatches and Agent API responses	Major	21:04	Sep 25, 2020, 00:25 (3.4 h)	resolved
Heap	Elevated Web Event Visualizer load failures	Major	21:57	22:29 (32 min)	resolved
Honeycomb	Form posting (including login page) issue	Minor	00:13	00:48 (35 min)	resolved
GitHub Copilot	Incident on 2020-09-24 01:18 UTC	Minor	01:18	02:31 (1.2 h)	resolved
GitHub	Incident on 2020-09-24 01:18 UTC	Minor	01:18	02:31 (1.2 h)	resolved
Twilio	Messaging Feedback Insights is Broken for a Small Subset of our Customers	Minor	02:29	06:33 (4.1 h)	resolved
Help Scout	Search and Folder Issues	Minor	14:01	14:27 (26 min)	resolved
Twilio	Super SIM Operator Maintenance	Minor	14:04	17:01 (3.0 h)	resolved
Datadog	Elevated error rate on the web application	Minor	14:08	14:16 (8 min)	resolved
Sanity	Elevated error rates for some customers	Minor	15:35	17:23 (1.8 h)	resolved
Chargebee	High Error Rates	Minor	15:45	17:36 (1.9 h)	resolved
Pipedream	Deleting events from event sources taking longer than expected	Minor	16:25	22:47 (6.4 h)	resolved
Sinch	Sinch Operator Notification - Sprint US	Minor	16:43	Sep 25, 2020, 15:46 (23 h)	resolved
Klaviyo	Flow Triggering and Segmentation Delays for 12% of Metrics	Minor	16:51	Sep 25, 2020, 22:24 (30 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US sprint phone numbers	Minor	19:13	Sep 25, 2020, 00:48 (5.6 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US sprint phone numbers	Minor	19:13	Sep 25, 2020, 00:48 (5.6 h)	resolved
Amplitude	Data Processing Delays	Minor	19:13	21:23 (2.2 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US AT&T phone numbers	Minor	19:57	Sep 25, 2020, 00:29 (4.5 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US AT&T phone numbers	Minor	19:57	Sep 25, 2020, 00:29 (4.5 h)	resolved
Gorgias	High latency to access the helpdesk	Minor	20:03	20:22 (19 min)	resolved
PandaDoc	Issue with PDF download in PandaDoc	Minor	21:29	21:40 (11 min)	resolved
Twilio	Programmable Video Participants not Disconnected From a Reconnecting Application or Browser for a Subset of Twilio Customers	Minor	21:37	Sep 25, 2020, 05:11 (7.6 h)	resolved
Plivo	Inbound call failure towards US phone numbers in Bloomington, IN	Minor	23:54	Sep 25, 2020, 20:55 (21 h)	resolved
Plivo	Inbound call failure towards US phone numbers in Bloomington, IN	Minor	23:54	Sep 25, 2020, 20:55 (21 h)	resolved
Twilio	On Call Engineers are Investigating Potential Issues with Programmable Wireless	No impact listed	03:46	04:01 (15 min)	resolved
LaunchDarkly	Reduced server-side SDK availability	No impact listed	08:30	08:30 (0 min)	resolved
Bandwidth	Dashboard Latency Issues	No impact listed	16:00	16:00 (0 min)	resolved
CircleCI	Delays starting machine and remote docker builds	No impact listed	16:00	16:00 (0 min)	resolved
Mixpanel	Temporary Data Ingestion & Message Delay Impacting a Subset of Projects	No impact listed	20:36	Sep 25, 2020, 00:03 (3.5 h)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Confluent	Private Link provisioning on AWS us-east-1 is disabled	Major	Sep 18, 2020, 03:26	22:03 (7 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Plivo	Inbound call failure towards US phone numbers in Henderson, CO	Minor	Sep 18, 2020, 22:05	Sep 28, 2020, 21:57 (10 d)	resolved
Klaviyo	Delay in Analytics Processing	Minor	Sep 21, 2020, 22:24	Sep 26, 2020, 20:40 (5 d)	resolved
Retool	Degraded query performance	Minor	Sep 23, 2020, 21:20	02:13 (4.9 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Ingestion delay for streams, service directory	Minor	Sep 23, 2020, 22:37	Sep 25, 2020, 01:02 (26 h)	resolved

Maintenance 13

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	[Scheduled] Scheduled Linode.com, Linode Manager and Linode API Maintenance	Maintenance	02:00	03:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US phone numbers: AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US and Canada phone numbers	Maintenance	04:00	06:59 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Mobility US	Maintenance	04:00	11:00 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US SMS/MMS Carrier Maintenance - AT&T US	Maintenance	04:00	11:00 (7.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	11:00 (5.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	10:00 (4.0 h)	resolved
Red Hat (incl. Quay.io)	[Scheduled] Scheduled maintenance for Insights - Patch	Maintenance	08:01	11:15 (3.2 h)	resolved
Sinch	[Scheduled] Planned Maintenance - AU Sites	Maintenance	15:00	16:00 (1.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - US-West (Fremont)	Maintenance	22:00	23:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Datadog, Twilio, Travis CI, JFrog, RevenueCat, Bitrise, Bandwidth, InfluxData (InfluxDB Cloud), Buildkite, Heap, Honeycomb, GitHub Copilot.

Cite this

40 vendor-reported incidents started on 2020-09-24 (UTC) across 26 vendors, 13 labelled major or critical by the vendor.

Title: Outages on September 24, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-09-24 00:00 UTC
URL: https://rewindex.com/outages/2020-09-24

All days Outage events Markdown