CompaniesHeapMonthly reportsSeptember 2020
Heap in September 2020: incidents, uptime and changes
6incidents posted
3labelled major or critical
97.14%free of major/critical
96.04%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 20 h 33 min, incident time 28 h 30 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 2 · No impact listed 1
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Delayed Heap Connect Syncs for Snowflake | Major | 15 h | resolved | 09-02 | |
| Email Reports Aren't Being Sent | Major | 5.3 h | resolved | 09-08 | |
| Elevated Web Event Visualizer load failures | Major | 32 min | resolved | 09-24 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Event metadata latency | No impact listed | 4.6 h | resolved | 09-01 | |
| Temporary Data Latency | Minor | 7.3 h | resolved | 09-08 | |
| Temporary Data Latency | Minor | 1.2 h | resolved | 09-13 |
Cite this
Heap posted 6 status incidents in September 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Heap in September 2020
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/2020/09