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CompaniesHeapMonthly reportsAugust 2020

Heap in August 2020: incidents, uptime and changes

6incidents posted
3labelled major or critical
99.32%free of major/critical
97.04%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 3 min, incident time 21 h 58 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 3

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Data Collection and App UnavailableCritical2.8 hresolved08-21
Retroactive S3 user migrations syncs for non-Heap-hosted buckets have permission errorsMajor1.4 hresolved08-18
Elevated Endpoint ErrorsMajor52 minresolved08-19

Other incidents 3

IncidentImpactStartedDurationStatusDay
Incorrect inactivity iconsMinor13 hresolved08-20
Delayed Heap Connect Syncs for SnowflakeMinor1.8 hresolved08-25
Slack integration is currently unavailableMinor1.7 hresolved08-27

Cite this

Heap posted 6 status incidents in August 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in August 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/08

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