# Heap in August 2020: incidents, uptime and changes

> Heap in August 2020: 6 incidents on its status page (3 major or critical), 99.32% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/08
Last updated: 2020-09-01T00:00:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 3
- Uptime (vendor-reported): 99.32% free of major/critical incidents, 97.04% free of any incident; outage time 5 h 3 min, incident time 21 h 58 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/heap/2020/07.md) · Next: [September 2020](https://rewindex.com/company/heap/2020/09.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data Collection and App Unavailable](https://rewindex.com/company/heap/incidents/htndfqm6rj71.md) | critical | 2020-08-21 18:06 UTC | 2020-08-21 20:54 UTC | 2.8 h | resolved |
| [Retroactive S3 user migrations syncs for non-Heap-hosted buckets have permission errors](https://rewindex.com/company/heap/incidents/5l3k6hhh249d.md) | major | 2020-08-18 21:03 UTC | 2020-08-18 22:26 UTC | 1.4 h | resolved |
| [Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/qrvbc7mwnr60.md) | major | 2020-08-19 17:32 UTC | 2020-08-19 18:24 UTC | 52 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Retroactive S3 user migrations syncs for non-Heap-hosted buckets have permission errors](https://rewindex.com/company/heap/incidents/5l3k6hhh249d.md) | major | 2020-08-18 21:03 UTC | 2020-08-18 22:26 UTC | 1.4 h | resolved |
| [Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/qrvbc7mwnr60.md) | major | 2020-08-19 17:32 UTC | 2020-08-19 18:24 UTC | 52 min | resolved |
| [Incorrect inactivity icons](https://rewindex.com/company/heap/incidents/fz22m69qh69n.md) | minor | 2020-08-20 15:29 UTC | 2020-08-21 04:53 UTC | 13 h | resolved |
| [Data Collection and App Unavailable](https://rewindex.com/company/heap/incidents/htndfqm6rj71.md) | critical | 2020-08-21 18:06 UTC | 2020-08-21 20:54 UTC | 2.8 h | resolved |
| [Delayed Heap Connect Syncs for Snowflake](https://rewindex.com/company/heap/incidents/4zrqtbl1cwzn.md) | minor | 2020-08-25 09:30 UTC | 2020-08-25 11:19 UTC | 1.8 h | resolved |
| [Slack integration is currently unavailable](https://rewindex.com/company/heap/incidents/bs9yt09vv172.md) | minor | 2020-08-27 17:50 UTC | 2020-08-27 19:32 UTC | 1.7 h | resolved |

## Cite this

Heap posted 6 status incidents in August 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/08
- Citation: Heap, “Heap in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/08 (CC BY 4.0).
- Markdown link: `[Heap: Heap in August 2020 (2020-08-01)](https://rewindex.com/company/heap/2020/08)`


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Canonical: https://rewindex.com/company/heap/2020/08 · Markdown: https://rewindex.com/company/heap/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:55.612Z