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CompaniesHeapMonthly reportsOctober 2020

Heap in October 2020: incidents, uptime and changes

8incidents posted
2labelled major or critical
99.76%free of major/critical
96.72%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 47 min, incident time 24 h 24 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 5 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Delayed Heap Connect Syncs for RedshiftMajor1.8 hresolved10-01
Some Email Reports Not SentMajor0 minresolved10-09

Other incidents 6

IncidentImpactStartedDurationStatusDay
Salesforce Integration Console is UnavailableMinor6.0 hresolved10-05
App unavailabilityMinor3.9 hresolved10-22
Temporary Data LatencyMinor10 hresolved10-22
Account Health Analysis Partial Query UnavailabilityNo impact listed2.8 hresolved10-23
App unavailabilityMinor19 minresolved10-23
Account-based Query Partial UnavailabilityMinor2.3 hresolved10-27

Cite this

Heap posted 8 status incidents in October 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in October 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/10

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