# Heap in October 2020: incidents, uptime and changes

> Heap in October 2020: 8 incidents on its status page (2 major or critical), 99.76% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/10
Last updated: 2020-11-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 5, none 1
- Uptime (vendor-reported): 99.76% free of major/critical incidents, 96.72% free of any incident; outage time 1 h 47 min, incident time 24 h 24 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/heap/2020/09.md) · Next: [November 2020](https://rewindex.com/company/heap/2020/11.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed Heap Connect Syncs for Redshift](https://rewindex.com/company/heap/incidents/q4m3s0hgqkvz.md) | major | 2020-10-01 08:54 UTC | 2020-10-01 10:41 UTC | 1.8 h | resolved |
| [Some Email Reports Not Sent](https://rewindex.com/company/heap/incidents/qxkz632fnwjc.md) | major | 2020-10-09 21:04 UTC | 2020-10-09 21:04 UTC | 0 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed Heap Connect Syncs for Redshift](https://rewindex.com/company/heap/incidents/q4m3s0hgqkvz.md) | major | 2020-10-01 08:54 UTC | 2020-10-01 10:41 UTC | 1.8 h | resolved |
| [Salesforce Integration Console is Unavailable](https://rewindex.com/company/heap/incidents/k2hljskrj3vl.md) | minor | 2020-10-05 19:47 UTC | 2020-10-06 01:44 UTC | 6.0 h | resolved |
| [Some Email Reports Not Sent](https://rewindex.com/company/heap/incidents/qxkz632fnwjc.md) | major | 2020-10-09 21:04 UTC | 2020-10-09 21:04 UTC | 0 min | resolved |
| [App unavailability](https://rewindex.com/company/heap/incidents/6fdb56r5h5sp.md) | minor | 2020-10-22 14:47 UTC | 2020-10-22 18:41 UTC | 3.9 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/lk931byy2xs3.md) | minor | 2020-10-22 20:02 UTC | 2020-10-23 06:11 UTC | 10 h | resolved |
| [Account Health Analysis Partial Query Unavailability](https://rewindex.com/company/heap/incidents/9vpnqfmt8lj7.md) | none | 2020-10-23 16:32 UTC | 2020-10-23 19:19 UTC | 2.8 h | resolved |
| [App unavailability](https://rewindex.com/company/heap/incidents/1bsmmz9r2gbn.md) | minor | 2020-10-23 19:42 UTC | 2020-10-23 20:01 UTC | 19 min | resolved |
| [Account-based Query Partial Unavailability](https://rewindex.com/company/heap/incidents/sm0n5qyj2qmq.md) | minor | 2020-10-27 20:30 UTC | 2020-10-27 22:48 UTC | 2.3 h | resolved |

## Cite this

Heap posted 8 status incidents in October 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/10
- Citation: Heap, “Heap in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/10 (CC BY 4.0).
- Markdown link: `[Heap: Heap in October 2020 (2020-10-01)](https://rewindex.com/company/heap/2020/10)`


---
Canonical: https://rewindex.com/company/heap/2020/10 · Markdown: https://rewindex.com/company/heap/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:25.609Z