Outages by dayOctober 9, 2020

Outages on October 9, 2020

UTC day 2020-10-09 (Oct 9, 2020, 00:00 to Oct 9, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

40incidents started

10labelled major or critical

24vendors with a new incident

12still open from earlier days

By vendor label: Critical 1 · Major 9 · Minor 21 · No impact listed 9 · 10 maintenance

Incidents started this day 40

Vendor	Incident	Impact	Started	Resolved	Status
Smartsheet	Microsoft Dynamics 365 Connector Workflows Errors	Critical	18:18	21:29 (3.2 h)	resolved
Snowflake	AWS - US East (N. Virginia) : SI-20201008	Major	06:35	08:44 (2.1 h)	resolved
Jira	500 errors when accessing Jira	Major	07:42	11:40 (4.0 h)	resolved
Twilio	Connectivity Issues in Programmable Voice	Major	10:21	13:48 (3.5 h)	resolved
Mailgun	Investigating networking and connectivity issues with our cloud provider	Major	13:24	21:38 (8.2 h)	resolved
Squarespace	Page Editing Issues on Squarespace 7.1 Sites	Major	16:06	17:43 (1.6 h)	resolved
Box	[Major] Issue with Box Drive and Box Sync	Major	19:33	Oct 10, 2020, 02:53 (7.3 h)	resolved
QuickBooks Online	Some customers are unable to login in to QuickBooks Online	Major	19:57	20:49 (52 min)	resolved
Grafana Cloud	Database conenctivity issues in US-CENTRAL	Major	20:30	22:47 (2.3 h)	resolved
Heap	Some Email Reports Not Sent	Major	21:04	21:04 (0 min)	resolved
Twilio	Local Longcode SMS Delivery Failures to Oi Brazil	Minor	00:07	15:14 (15 h)	resolved
Twilio	Price for Twilio Calls missing	Minor	00:25	02:24 (2.0 h)	resolved
Plivo	Inbound call failure towards US phone numbers in Beaumont, TX	Minor	06:33	15:38 (9.1 h)	resolved
Plivo	Inbound call failure towards US phone numbers in Beaumont, TX	Minor	06:33	15:38 (9.1 h)	resolved
Twilio	API Request failures in Programmable Chat	Minor	08:27	09:29 (1.0 h)	resolved
Smartsheet	Messaging Apps Intermittently Unavailable	Minor	11:13	15:38 (4.4 h)	resolved
Twilio	Multiple Cross- Platform Issues	Minor	12:02	15:46 (3.7 h)	resolved
Dropbox Sign	Delays in document and signature actions	Minor	12:48	23:02 (10 h)	resolved
ActiveCampaign	Platform service disruption	Minor	13:21	19:02 (5.7 h)	resolved
Snowflake	AWS - US East (N. Virginia): SI-20201009	Minor	13:44	21:11 (7.5 h)	resolved
Greenhouse	Increased Errors in Greenhouse Recruiting and E-Signature Errors in Greenhouse Onboarding	Minor	14:05	19:56 (5.8 h)	resolved
Bitbucket	Degraded performance and errors due to increased network latency from cloud provider	Minor	14:55	16:15 (1.3 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US sprint phone numbers	Minor	15:04	16:22 (1.3 h)	resolved
Plivo	Delivery delay on inbound & outbound Short-code SMS towards US sprint phone numbers	Minor	15:04	16:22 (1.3 h)	resolved
Mapbox	Traffic Maps Data Freshness	Minor	16:27	19:40 (3.2 h)	resolved
Twilio	MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes	Minor	17:58	Oct 11, 2020, 20:30 (2 d)	resolved
Twilio	Toll-Free SMS Delivery Delays to Verizon	Minor	21:11	Oct 10, 2020, 00:25 (3.2 h)	resolved
GitHub Copilot	Incident on 2020-10-09 21:43 UTC	Minor	21:43	Oct 10, 2020, 00:02 (2.3 h)	resolved
GitHub	Incident on 2020-10-09 21:43 UTC	Minor	21:43	Oct 10, 2020, 00:02 (2.3 h)	resolved
v0	Delayed Build Processing	Minor	22:40	Oct 10, 2020, 00:26 (1.8 h)	resolved
Vercel	Delayed Build Processing	Minor	22:40	Oct 10, 2020, 00:26 (1.8 h)	resolved
Mapbox	Traffic Maps Data Freshness	No impact listed	05:30	05:30 (0 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - 562 - Beaumont, TX	No impact listed	06:24	15:35 (9.2 h)	resolved
Cloudinary	Elevated errors in Uploads and Delivery	No impact listed	07:33	Oct 10, 2020, 12:31 (29 h)	resolved
Confluence	Confluence is having technical issue for some customers in US-East region	No impact listed	10:50	11:17 (27 min)	resolved
Twilio	On Call Engineers are Investigating an issue to do with the Twilio Usage pages	No impact listed	11:21	12:53 (1.5 h)	resolved
Smartsheet	Account Suspension Error Messages	No impact listed	13:30	17:09 (3.6 h)	resolved
MessageBird (Bird)	Delayed message processing on Programmable Conversations platform	No impact listed	14:30	14:30 (0 min)	resolved
Twilio	Some Requests to twimlbin.com Failing	No impact listed	18:25	19:14 (49 min)	resolved
Twilio	Automated Alert: No Customer Impact	No impact listed	22:35	23:34 (59 min)	resolved

Still open from earlier days 12

Vendor	Incident	Impact	Started	Resolved	Status
Mixpanel	Elevated Export API Errors	Major	Oct 8, 2020, 19:12	11:21 (16 h)	resolved
Mailgun	Authentication and API issues	Major	Oct 8, 2020, 23:39	01:22 (1.7 h)	resolved
Plivo	Delivery delay on inbound toll-free MMS towards US & Canada phone numbers	Minor	Oct 7, 2020, 23:53	18:51 (43 h)	resolved
Plivo	Delivery delay on inbound toll-free MMS towards US & Canada phone numbers	Minor	Oct 7, 2020, 23:53	18:51 (43 h)	resolved
Confluent	Partial new ksqlDB and Connect provisioning request failure (multiple regions)	Minor	Oct 8, 2020, 15:47	Oct 10, 2020, 02:44 (35 h)	resolved
Mezmo	Archives run on an hourly basis are delayed	Minor	Oct 8, 2020, 16:58	Oct 10, 2020, 15:32 (47 h)	resolved
JFrog	Outage in USW2 - Xray and Pipelines services partial outage	Minor	Oct 8, 2020, 20:44	02:13 (5.5 h)	resolved
Twilio	Inbound Call issues to Twilio Singapore Phone Numbers	Minor	Oct 8, 2020, 21:10	01:15 (4.1 h)	resolved
Twilio	US Shortcode MMS Outbound Delays for a subset of Codes	Minor	Oct 8, 2020, 21:15	12:34 (15 h)	resolved
Twilio	Super SIM Network Connectivity Issues	Minor	Oct 8, 2020, 22:27	00:09 (1.7 h)	resolved
Cloudinary	Customer might experience issues with our Aspose addon	No impact listed	Oct 8, 2020, 17:52	21:39 (28 h)	resolved
Twilio	Limited Phone Number Availability for US Local Numbers	No impact listed	Oct 8, 2020, 22:05	02:51 (4.8 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] Sinch Scheduled Maintenance - UK5 Site	Maintenance	03:09	04:00 (51 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US and Canada phone numbers	Maintenance	04:00	07:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS/MMS	Maintenance	04:02	07:01 (3.0 h)	resolved
Bandwidth	[Scheduled] URGENT - MMS Messaging Maintenance - LAX	Maintenance	04:02	06:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance (V2 SMS)	Maintenance	04:03	06:00 (1.9 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound SMS towards the US and Canada phone numbers	Maintenance	05:00	12:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:00	12:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	11:00 (6.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US and Canada Long Number Provider	Maintenance	05:00	12:00 (7.0 h)	resolved
Opsgenie	[Scheduled] Opsgenie Reporting & Analytics maintenance in US	Maintenance	06:00	11:44 (5.7 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Smartsheet, Snowflake, Jira, Twilio, Mailgun, Squarespace, Box, QuickBooks Online, Grafana Cloud, Heap, Plivo, Dropbox Sign.

Cite this

40 vendor-reported incidents started on 2020-10-09 (UTC) across 24 vendors, 10 labelled major or critical by the vendor.

Title: Outages on October 9, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-10-09 00:00 UTC
URL: https://rewindex.com/outages/2020-10-09

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