CompaniesSquarespaceMonthly reportsOctober 2020
Squarespace in October 2020: incidents, uptime and changes
Vendor-reported outage time 10 h 35 min, incident time 15 h 43 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 3 · Major 6 · Minor 3
Major and critical incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Connectivity Issues | Critical | 1.8 h | resolved | 10-01 | |
| Customers are unable to connect domains to their Squarespace sites. | Critical | 1.1 h | resolved | 10-02 | |
| Connectivity Issues | Critical | 30 min | resolved | 10-13 | |
| Squarespace 5 loading issues | Major | 51 min | resolved | 10-02 | |
| Connectivity issues and some sites are loading slowly | Major | 30 min | resolved | 10-07 | |
| Connectivity Issues | Major | 1.3 h | resolved | 10-07 | |
| Page Editing Issues on Squarespace 7.1 Sites | Major | 1.6 h | resolved | 10-09 | |
| Issues editing page sections within some sites | Major | 1.4 h | resolved | 10-27 | |
| Footer Editing Issues on Squarespace 7.1 Sites | Major | 1.6 h | resolved | 10-28 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| International template store and login pages not loading | Minor | 52 min | resolved | 10-12 | |
| Sites loading slowly, some errors when saving and logging in | Minor | 46 min | resolved | 10-13 | |
| USPS shipping options not available for some Squarespace stores | Minor | 3.5 h | resolved | 10-20 |
Maintenance 2
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Cite this
Squarespace posted 12 status incidents in October 2020 (9 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Squarespace in October 2020
- Vendor
- Squarespace
- Date
- URL
- https://rewindex.com/company/squarespace/2020/10