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CompaniesHeapMonthly reportsNovember 2020

Heap in November 2020: incidents, uptime and changes

9incidents posted
1labelled major or critical
99.83%free of major/critical
96.53%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 10 min, incident time 24 h 59 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 6 · No impact listed 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Event Visualizer (Web) UnavailabilityMajor1.2 hresolved11-11

Other incidents 8

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyMinor4.8 hresolved11-03
Salesforce data-in backfill not runningMinor0 minresolved11-13
Delayed Heap Connect SyncsMinor2.2 hresolved11-18
Live View LatencyNo impact listed14 minresolved11-18
Temporary Data LatencyMinor3.0 hresolved11-20
Temporary Data Ingestion LatencyMinor6.9 hresolved11-24
Potential Impact from AWS OutageNo impact listed6.0 hresolved11-25
Temporary Data LatencyMinor7.1 hresolved11-30

Maintenance 1

Show scheduled maintenance

Cite this

Heap posted 9 status incidents in November 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in November 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/11

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