# Heap in November 2020: incidents, uptime and changes

> Heap in November 2020: 9 incidents on its status page (1 major or critical), 99.83% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/11
Last updated: 2020-12-01T00:10:00Z

- Incidents posted: 9 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 6, none 2
- Uptime (vendor-reported): 99.83% free of major/critical incidents, 96.53% free of any incident; outage time 1 h 10 min, incident time 24 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2020](https://rewindex.com/company/heap/2020/10.md) · Next: [December 2020](https://rewindex.com/company/heap/2020/12.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Event Visualizer (Web) Unavailability](https://rewindex.com/company/heap/incidents/kf396wdgnztj.md) | major | 2020-11-11 23:42 UTC | 2020-11-12 00:52 UTC | 1.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/gn01w9f3txff.md) | minor | 2020-11-03 22:43 UTC | 2020-11-04 03:29 UTC | 4.8 h | resolved |
| [Event Visualizer (Web) Unavailability](https://rewindex.com/company/heap/incidents/kf396wdgnztj.md) | major | 2020-11-11 23:42 UTC | 2020-11-12 00:52 UTC | 1.2 h | resolved |
| [Salesforce data-in backfill not running](https://rewindex.com/company/heap/incidents/z1vfzj5j0mdz.md) | minor | 2020-11-13 08:00 UTC | 2020-11-13 08:00 UTC | 0 min | resolved |
| [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/bs5g9jgscr4h.md) | minor | 2020-11-18 08:45 UTC | 2020-11-18 10:55 UTC | 2.2 h | resolved |
| [Live View Latency](https://rewindex.com/company/heap/incidents/b8y2bbmg66jp.md) | none | 2020-11-18 16:46 UTC | 2020-11-18 17:00 UTC | 14 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/kdzlzzn1db0x.md) | minor | 2020-11-20 00:10 UTC | 2020-11-20 03:11 UTC | 3.0 h | resolved |
| [Temporary Data Ingestion Latency](https://rewindex.com/company/heap/incidents/w6fzsb6sdph8.md) | minor | 2020-11-24 00:31 UTC | 2020-11-24 07:26 UTC | 6.9 h | resolved |
| [Potential Impact from AWS Outage](https://rewindex.com/company/heap/incidents/g2rchcd6z3s8.md) | none | 2020-11-25 19:03 UTC | 2020-11-26 01:00 UTC | 6.0 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/dk3vb887pp97.md) | minor | 2020-11-30 17:03 UTC | 2020-12-01 00:10 UTC | 7.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/heap/incidents/9yk5drfl6qtd.md) | maintenance | 2020-11-01 20:01 UTC | 2020-11-01 23:00 UTC | 3.0 h | resolved |

## Cite this

Heap posted 9 status incidents in November 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/11
- Citation: Heap, “Heap in November 2020” (2020-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/11 (CC BY 4.0).
- Markdown link: `[Heap: Heap in November 2020 (2020-11-01)](https://rewindex.com/company/heap/2020/11)`


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Canonical: https://rewindex.com/company/heap/2020/11 · Markdown: https://rewindex.com/company/heap/2020/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:52:51.167Z