# Heap in September 2020: incidents, uptime and changes

> Heap in September 2020: 6 incidents on its status page (3 major or critical), 97.14% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 2, none 1
- Uptime (vendor-reported): 97.14% free of major/critical incidents, 96.04% free of any incident; outage time 20 h 33 min, incident time 28 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/heap/2020/08.md) · Next: [October 2020](https://rewindex.com/company/heap/2020/10.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed Heap Connect Syncs for Snowflake](https://rewindex.com/company/heap/incidents/2g191msm1zcg.md) | major | 2020-09-02 10:17 UTC | 2020-09-03 01:00 UTC | 15 h | resolved |
| [Email Reports Aren't Being Sent](https://rewindex.com/company/heap/incidents/754hpnk28hts.md) | major | 2020-09-08 12:46 UTC | 2020-09-08 18:04 UTC | 5.3 h | resolved |
| [Elevated Web Event Visualizer load failures](https://rewindex.com/company/heap/incidents/p8htfx3rjy96.md) | major | 2020-09-24 21:57 UTC | 2020-09-24 22:29 UTC | 32 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Event metadata latency](https://rewindex.com/company/heap/incidents/rr1wfnsz3hy9.md) | none | 2020-09-01 14:53 UTC | 2020-09-01 19:27 UTC | 4.6 h | resolved |
| [Delayed Heap Connect Syncs for Snowflake](https://rewindex.com/company/heap/incidents/2g191msm1zcg.md) | major | 2020-09-02 10:17 UTC | 2020-09-03 01:00 UTC | 15 h | resolved |
| [Email Reports Aren't Being Sent](https://rewindex.com/company/heap/incidents/754hpnk28hts.md) | major | 2020-09-08 12:46 UTC | 2020-09-08 18:04 UTC | 5.3 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/kxbnfs8qbrk2.md) | minor | 2020-09-08 17:32 UTC | 2020-09-09 00:47 UTC | 7.3 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/xmbs0xxg26rz.md) | minor | 2020-09-13 19:59 UTC | 2020-09-13 21:13 UTC | 1.2 h | resolved |
| [Elevated Web Event Visualizer load failures](https://rewindex.com/company/heap/incidents/p8htfx3rjy96.md) | major | 2020-09-24 21:57 UTC | 2020-09-24 22:29 UTC | 32 min | resolved |

## Cite this

Heap posted 6 status incidents in September 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/09
- Citation: Heap, “Heap in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/09 (CC BY 4.0).
- Markdown link: `[Heap: Heap in September 2020 (2020-09-01)](https://rewindex.com/company/heap/2020/09)`


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Canonical: https://rewindex.com/company/heap/2020/09 · Markdown: https://rewindex.com/company/heap/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:15:42.313Z