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CompaniesTwilioMonthly reportsSeptember 2020

Twilio in September 2020: incidents, uptime and changes

106incidents posted
4labelled major or critical
98.52%free of major/critical
49.03%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 39 min, incident time 15.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 82 · No impact listed 20

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
U.S. Toll-free Number Stock-outMajor6.1 hresolved09-16
Devices Using Super SIM May Have Lost Connectivity and Experiencing Delays in ReconnectingMajor2.5 hresolved09-17
API Keys Cannot Be Created from the Twilio ConsoleMajor2.0 hresolved09-24
SMS Geo Permission Settings In Twilio Console Cannot Be UpdatedMajor40 minresolved09-24

Other incidents 102

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to SyriaMinor2.5 hresolved09-01
SMS Delivery Delays to Vodafone UKMinor1.1 hresolved09-01
SMS Delivery Failures to Bulgaria M-TelMinor5.7 hresolved09-01
Programmable Video Group Rooms Audio Loss for Chrome 85 or AboveMinor16 hresolved09-01
MMS Delivery Failures to US Verizon NetworkMinor4.5 hresolved09-02
SMS Delivery Failures on SyriaTelMinor9.5 hresolved09-02
SMS Delivery Delay to Hutchison Network IndonesiaMinor3.2 hresolved09-03
Inbound Call Failures to a Subset of Twilio Taiwan Phone NumbersMinor3.0 hresolved09-03
Partial Loss of Inbound SMS MessagesNo impact listed0 minresolved09-05
VoiceBase Transcription and Recording Add-ons Are Experiencing FailuresNo impact listed1.4 hresolved09-05
Devices using Super SIM may experience connectivity issuesMinor3.8 hresolved09-05
SMS Delivery Degradation To Airtel India West Bengal CircleMinor4.3 hresolved09-07
Intermittent failure messages when submitting a ticket through consoleMinor2.7 hresolved09-07
SMS Delivery Delays to PeopleNet and Trimob LLC in Ukraine.Minor2.3 hresolved09-07
SMS Delivery Delays to Azercell in AzerbaijanMinor3.3 hresolved09-08
SMS Delivery Delays to Vivo Network in Brazil from BR LongcodesMinor1.6 hresolved09-08
SMS Delivery Delays to Sudan ZainMinor7.3 hresolved09-08
SMS Delivery Delays to Syria SyriatelMinor1.5 hresolved09-08
SMS Delivery Failures to Kazakhstan BeelineMinor2.6 hresolved09-09
On Call Engineers are Investigating Delivery Failures with WebhooksNo impact listed1.2 hresolved09-09
SMS Delivery Degradation to Etisalat UAEMinor3.0 hresolved09-10
Subset of Interconnect Call Setup Failures for Natted Endpoints in US1 RegionMinor1.4 hresolved09-10
SMS Delivery Delays to Brazil - Vivo Brazilian Long CodesMinor2.8 hresolved09-10
Inbound Call Failures to a Subset of Twilio Greece Phone NumbersMinor3.4 hresolved09-11
SMS Delivery Delays to YemenMinor25 minresolved09-12
SMS Non-Delivery to Claro BrazilMinor4.3 hresolved09-14
Subset of Inbound SMS Delivery Failures To Twilio Australian NumbersMinor1.4 hresolved09-14
Call Failures to Twilio Canada Phone NumbersMinor20 hresolved09-15
SMS Delivery Delays to Claro in ColombiaMinor1.8 hresolved09-15
Whatsapp Sender Page in Twilio Console Showing Empty ConfigurationNo impact listed17 minresolved09-15
SMS Delivery Delays to All Networks in ChinaMinor1.3 hresolved09-15
Conference failuresMinor31 minresolved09-15
On Call Engineers are InvestigatingNo impact listed14 minresolved09-15
SMS Delivery Failures From Local Brazil Longcode Numbers to Brazil OiMinor12 hresolved09-16
US SMS Delivery Report Delays Over US ShortcodesMinor2.0 hresolved09-16
Devices Using Super SIM May Experience Delays In Connecting with 2G and 3GMinor2.6 hresolved09-16
Inbound Call Failures to a Subset of Twilio Swiss Phone NumbersMinor30 hresolved09-16
Connectivity and attachment/detachment issuesMinor17 hresolved09-16
Payment Processor Outage Preventing Funding of non-invoiced AccountsMinor1.2 hresolved09-16
SMS Delivery Delays to the Ooredoo Network in AlgeriaMinor10 hresolved09-16
SMS Delivery Delays to Glo Mobile in NigeriaMinor3.7 hresolved09-16
On Call Engineers are Investigating - Autopilot requests from Studio failing authenticationNo impact listed31 minresolved09-17
TaskRouter Statistics APIs Not Returning DataNo impact listed26 minresolved09-17
"Something went wrong. Please try again later" Shows up When Purchasing NumbersMinor1.4 hresolved09-17
SMS Delivery Delays to Glo Mobile in NigeriaMinor32 hresolved09-17
Long Code Delivery Delays Sending and Receiving SMS in BrazilMinor6 dresolved09-17
On Call Engineers are InvestigatingNo impact listed2 minresolved09-17
SMS Delivery Delays to Hot Mobile in IsraelMinor54 minresolved09-17
SMS Delivery Delays to CTBC Cellular in BrazilNo impact listed3.4 hresolved09-17
Twilio did not send webhooks for inbound messagesNo impact listed0 minresolved09-18
On Call Engineers are InvestigatingNo impact listed40 minresolved09-18
SMS Delivery Failures to Smartfren in IndonesiaMinor24 hresolved09-18
U.S. Shortcode MMS DelaysMinor21 hresolved09-18
SMS Delivery Delays to U.S. T-Mobile via Toll-Free numbersMinor3.8 hresolved09-18
Devices Using Super SIM May Experience Delays In ConnectingMinor1.9 hresolved09-18
SMS Toll-Free Delivery Delays to AT&T USAMinor53 minresolved09-19
On Call Engineers are InvestigatingMinor1.2 hresolved09-20
Devices Using Super SIM May Experience Connectivity IssuesMinor6.8 hresolved09-20
SMS Delivery Delays to Telenor PakistanMinor2.3 hresolved09-21
SMS Delivery Failures on Orange IsraelMinor25 hresolved09-21
On Call Engineers are Investigating 500 errors with Chat and Flex ProductsMinor1.9 hresolved09-21
SMS Delivery Failures to and from a Subset of Twilio US Long CodesMinor19 hresolved09-21
Twilio Pricing Page is DownMinor2.7 hresolved09-22
Timeout Errors in Twilio Flex, Chat, and SyncMinor3.1 hresolved09-22
Failure to Deliver Push NotificationsMinor2.5 hresolved09-22
Increase in concurrency for Twilio AuthyNo impact listed0 minresolved09-22
Super SIM Connectivity Issues for 10% of Active Data SessionsMinor15 hresolved09-22
Programmable SMS API Experiencing Elevated API Latency for Subset of our CustomersMinor2.0 hresolved09-22
Automated Alert: No Customer ImpactNo impact listed6 minresolved09-23
SMS Delivery Failures on Orange IsraelMinor3.1 hresolved09-23
SMS Delivery Delays to Airtel NigeriaMinor2.8 hresolved09-23
Super SIM Connectivity Issues for 10% of Active Data SessionsMinor5.9 hresolved09-23
Subset of US Local Prefixes for Twilio Phone Numbers Displayed as Out of Stock in Console and via APIMinor2.3 hresolved09-23
Messaging Feedback Insights is Broken for a Small Subset of our CustomersMinor4.1 hresolved09-24
On Call Engineers are Investigating Potential Issues with Programmable WirelessNo impact listed15 minresolved09-24
Super SIM Operator MaintenanceMinor3.0 hresolved09-24
Programmable Video Participants not Disconnected From a Reconnecting Application or Browser for a Subset of Twilio CustomersMinor7.6 hresolved09-24
SMS Delivery Failures from Domestic Sender ID to Telkomsel IndonesiaMinor1.5 hresolved09-25
A Subset of <Gather> Speech Errors Affecting Programmable VoiceNo impact listed0 minresolved09-25
SMS Delivery Delays to Entel in BoliviaMinor2.5 hresolved09-25
SMS Delivery Delays on BSNL India Kerala CircleMinor4.0 hresolved09-25
Super SIM losing connectivityMinor3.3 hresolved09-25
SMS Delivery Delays to Airtel NigeriaMinor3.4 hresolved09-25
MMS Delivery Delays When Sending to the US From a Subset of Twilio Short CodesMinor4.1 hresolved09-25
On Call Engineers are InvestigatingNo impact listed32 minresolved09-25
Some Super SIM customers experiencing connectivity issuesNo impact listed1.2 hresolved09-26
On Call Engineers are Investigating an issue with generation of API keys through Twilio consoleNo impact listed29 minresolved09-26
Inbound Voice Calls to Canada, Missing AudioMinor2.2 hresolved09-27
SMS Delivery Failure To Airtel NigeriaMinor3.7 hresolved09-28
SMS Delivery Delays to Poste Mobile in ItalyMinor13 hresolved09-28
On Call Engineers are InvestigatingNo impact listed24 minresolved09-28
MMS Delivery Delays for a Subset of US Twilio Short CodesMinor8.3 hresolved09-28
SMS Delivery failures to the Orange network in MaliMinor2.2 hresolved09-29
Studio Execution Timers FailingMinor8.2 hresolved09-29
MMS Delivery Delays on Multiple US Carrier NetworksMinor11 hresolved09-29
WhatsApp Registration DelaysMinor10 hresolved09-29
Long Code SMS Delivery Delays to Verizon for a Subset of CustomersNo impact listed34 minresolved09-29
A Subset of Super SIM LTE-Enabled Devices May have had Connections FallbackMinor0 minresolved09-30
SMS Delivery Delays to Claro ColombiaMinor3.7 hresolved09-30
Automated Alert: Minimal Customer ImpactMinor24 minresolved09-30
MMS Delivery Delays When Sending to the US From a Subset of Twilio Short CodesMinor6.4 hresolved09-30
Elevated HTTP 500 Errors Affecting Twilio ConsoleMinor0 minresolved09-30

Maintenance 58

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Cite this

Twilio posted 106 status incidents in September 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/09

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