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CompaniesTwilioMonthly reportsAugust 2020

Twilio in August 2020: incidents, uptime and changes

92incidents posted
2labelled major or critical
99.24%free of major/critical
24.41%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 37 min, incident time 23.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 74 · No impact listed 16

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
IOT & Wireless[Super SIM] Degraded service on TEF CO IMSIMajor3.4 hresolved08-05
Customers Unable to Create Identity Bundles for all Spain and Belgium Number Types, and Chile Mobile NumbersMajor5.5 hresolved08-05

Other incidents 90

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Vivo Network in BrazilMinor2.2 hresolved08-01
Issue With Programmable Wireless Usage and BillingMinor22 hresolved08-01
SMS Delivery Failures to Asia Cell IraqMinor4.9 hresolved08-01
Automated Alert: No Customer ImpactNo impact listed17 minresolved08-01
SMS Delivery Report Delays To US Cellular HandsetsMinor3.8 hresolved08-01
SMS delivery failures for messages sent to Digitel network in VenezuelaMinor15 hresolved08-01
SMS Delivery Failures to Iran IR-MCIMinor1.4 hresolved08-02
Automated Alert: No Customer ImpactNo impact listed41 minresolved08-03
Voice Calls Disconnecting to Telstra Australia Phone NumbersMinor16 hresolved08-04
Character encoding issues on inbound SMS from Verizon handsets to TwilioMinor1.2 hresolved08-04
SMS Delivery Delays to Afghanistan Roshan NetworkMinor11 hresolved08-04
Inbound Call Failures to a Subset of Twilio Ireland Phone NumbersMinor2.5 hresolved08-04
Subset of Short Codes Experiencing MMS Delivery Delays to United States VerizonMinor46 minresolved08-04
SMS Delivery Delays to Beeline Network in KazakhstanMinor3.3 hresolved08-05
Inbound and outbound Call Failures over Twilio France Phone NumbersMinor48 minresolved08-05
Inbound SMS Delays to a Subset of Twilio France Phone NumbersMinor36 minresolved08-05
Scoped Phone Number Filtering Endpoints Not Returning Filtered ResultsMinor5.4 hresolved08-05
Partial Inbound Voice Calls Outage in Italy (Rome and Napoly)Minor1.7 hresolved08-06
SMS Delivery Delays to XL in IndonesiaMinor1.4 hresolved08-06
Brazil Nextel Outbound SMS DelaysMinor3.1 hresolved08-06
Authy Reporting API Events Not Being Recorded to Elastic SearchNo impact listed14 minresolved08-06
Elevated HTTP 500 Errors Affecting Messaging and Messaging Reliant ProductsMinor0 minresolved08-06
Increased Delay for Super SIM Attaching to Networks in Some CountriesMinor1.1 hresolved08-07
SMS Delivery Delays to the AsiaCell Network in IraqMinor4.8 hresolved08-07
SMS Delivery Delays to ChinaMinor3.2 hresolved08-07
Inbound Call Failures to a Subset of Twilio Italy Phone Numbers in Rome.Minor7.0 hresolved08-07
Voice Insights Data Pipeline DelaysMinor1.1 hresolved08-07
SMS Delivery Delays to subset of Brazilian Long CodesMinor3 dresolved08-07
Call and Conference setup failuresNo impact listed48 minresolved08-07
Inbound and Outbound SMS Delivery Delays to subset numbers of longcodes and shortcodes.No impact listed0 minresolved08-10
SMS Delivery Failures for Messages sent to Niger Bharti AirtelMinor9.6 hresolved08-10
Inbound SMS Delivery Delay to a subset of UK Long codesMinor1.8 hresolved08-10
SMS Delivery Delays to the Orange Network in IsraelMinor9.1 hresolved08-11
SMS Delivery Delays To and From T-Mobile, Verizon and AT&T NetworksNo impact listed20 minresolved08-11
SMS Delivery Failures to Indonesia TelkomselMinor5.5 hresolved08-11
SMS Delays from Brazilian Operators TIM and ClaroMinor13 dresolved08-11
Automated Alert: No Customer ImpactNo impact listed11 minresolved08-11
Elevated HTTP 500 API ErrorsMinor50 minresolved08-11
SMS Delivery Delays to Zain KuwaitMinor4.9 hresolved08-12
Delays saving new Data to the Insight ReportsMinor29 minresolved08-12
Call Failures to a subset of Twilio Phone Numbers in ColombiaNo impact listed35 minresolved08-13
Super SIM API returning 500 errorsMinor2.3 hresolved08-13
SMS Non-Deliveries to US Sprint via ShortcodesMinor50 minresolved08-14
Programmable Fax API Returning 500 ErrorsMinor45 minresolved08-14
Flex Insights Queues Stats Dashboard delaysMinor36 minresolved08-14
Automated Alert: No Customer ImpactNo impact listed42 minresolved08-14
Programmable Fax Stuck at 'Processing' StateMinor37 hresolved08-17
Inbound Call Failures to a Subset of Twilio Kenya Phone NumbersMinor9.7 hresolved08-17
Inbound Call Failures to a Subset of Twilio Philippines Phone NumbersMinor34 minresolved08-17
SMS Delivery Delays When Sending Messages to Argentina MovistarMinor1.9 hresolved08-17
Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of CountriesMinor3.0 hresolved08-17
Billing Report Issues With Super SIMNo impact listed3.6 hresolved08-19
Twilio Rest API Returning HTTP 503 ErrorMinor8.7 hresolved08-19
Audio Failures in Regions Outside US1Minor4.8 hresolved08-19
Intermittent API Timeouts for Twilio REST APIMinor3.1 hresolved08-19
Calls to Some Twilio Mexico Numbers FailingMinor3.2 hresolved08-19
SMS Delivery failures to 3Mob in UkraineMinor4 minresolved08-20
WhatsApp Message Delivery DelaysNo impact listed1.6 hresolved08-20
SMS Delivery Failures to Iran MCIMinor9.7 hresolved08-20
Elevated HTTP 500 Errors from Pricing REST APINo impact listed0 minresolved08-21
Inbound Call Failures to a Subset of Twilio Colombia Phone NumbersMinor1.4 hresolved08-22
Devices Using Super Sim May Experience Delayed AttachmentsMinor33 minresolved08-22
On Call Engineers are Investigating Potential Issues with Voice and IoT ProductsMinor51 minresolved08-22
Shortcode SMS Delivery Report and Callback Delays to US CellularMinor56 minresolved08-22
SMS Short Code Delivery Delays to Sprint USAMinor5.3 hresolved08-23
Intermittent SMS delivery delays to Multiple destinationsMinor38 hresolved08-24
Super SIM UsageRecords are showing no usage on SubaccountsNo impact listed41 hresolved08-24
SMS Delivery Delay to B-Mobile Trinidad TobagoMinor1.8 hresolved08-25
Elevated Error Rate with PayPal Payment ProcessingMinor32 minresolved08-25
SMS Delivery Delays to Brazil NextelMinor3.3 hresolved08-25
A small percentage of MMS request are failing to be deliveredMinor4.1 hresolved08-25
Inbound Call Failures to Jamaican numbersMinor2.9 hresolved08-26
Test Credentials Intermittently Triggering Unexpected ErrorsNo impact listed2.4 hresolved08-26
Studio step logs not retrievable for some executionsMinor3.6 hresolved08-26
Devices using Super SIM may Experience Failures to Connect to the NetworkMinor2.1 hresolved08-27
Automated Alert: No Customer ImpactNo impact listed56 minresolved08-27
SMS Delivery Failures to Enflick US ShortcodesMinor3.7 hresolved08-28
Delays Sending Outbound SMS to MTN NigeriaMinor3.6 hresolved08-28
Wireless Devices with IP range 25.0.0.0/8 unable to uploadMinor15 hresolved08-28
MMS delivery delays to U.S. Verizon and AT&T through a subset of shortcodesMinor8.9 hresolved08-28
SMS Non-Delivery To Freedom Canada (302-490)Minor5.2 hresolved08-29
SMS Non-Delivery To Movilnet in Venezuela (734-006)Minor18 hresolved08-29
SMS Delivery Delays to SprintMinor2.6 hresolved08-30
Super SIM may Experience Failures Connecting to the NetworkMinor5.7 hresolved08-30
Intermittent SMS and MMS Delivery DelaysMinor9.4 hresolved08-30
North America Short Code Outbound MMS Queuing to Verizon 311-489Minor3.0 hresolved08-30
Automated Alert: No Customer ImpactNo impact listed31 minresolved08-31
Latency and Timeout Errors with Twilio Rest APIMinor4.2 hresolved08-31
MMS Delivery Delays on Multiple US Carrier NetworksMinor10 hresolved08-31
Inbound Call Failures to a Subset of Twilio Indonesian Phone NumbersMinor3.3 hresolved08-31

Maintenance 33

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Twilio posted 92 status incidents in August 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in August 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/08

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