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CompaniesTwilioMonthly reportsJuly 2020

Twilio in July 2020: incidents, uptime and changes

83incidents posted
5labelled major or critical
97.31%free of major/critical
47.09%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 19 h 59 min, incident time 16.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 5 · Minor 60 · No impact listed 18

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Error Retrieving the Usage Data in the Twilio ConsoleMajor3.4 hresolved07-01
Outbound SMS delivery failures to Iran IR-MCIMajor2.4 hresolved07-02
Email Delivery Delays Impacting Multiple ServicesMajor5.6 hresolved07-28
Issues with E911 address activationMajor6.8 hresolved07-29
A Subset of Call FailuresMajor1.8 hresolved07-30

Other incidents 78

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Algeria Mobilis (ATM Mobilis)No impact listed3.7 hresolved07-01
Subset of Twilio WhatsApp Messages are DelayedMinor3.9 hresolved07-01
Subset of SMS Are Undelivered to MTN NigeriaMinor5.7 hresolved07-02
Delivery Report Delays To Smart and Sun Cellular Philippines Over Local LongcodesMinor2.5 hresolved07-02
SMS non-deliveries to Sudan Sudani One handsetsMinor11 hresolved07-02
SMS Delivery Delays to Comcel/Claro networks in ColombiaMinor3.0 hresolved07-03
Messaging Insights Inaccurate Messages Count for 3 July 2020Minor0 minresolved07-03
Delays in Processing Voice RecordingsMinor8.1 hresolved07-03
A small subset of absent delivery report for Sudan- Sudan oneMinor27 hresolved07-03
Emerald SIMs are unable to send or receive SMS commandsNo impact listed0 minresolved07-04
One way audio with a Subset of Twilio’s Spain Phone NumbersMinor7 dresolved07-06
SMS Delivery Delay to Google Voice in the USAMinor5.1 hresolved07-07
SMS Delivery Failures on Bragg Communications network in Canada over shortcodesMinor2.0 hresolved07-07
SMS Delivery Delays to China Mobile in ChinaMinor2.3 hresolved07-07
SMS Delivery Failures on Tigo BoliviaMinor2.9 hresolved07-07
SMS Delivery Delay To Indosat IndonesiaMinor3.0 hresolved07-09
SMS Delivery Degradation to Banglalink - Bangladesh.Minor17 hresolved07-09
Autopilot WhatsApp and Facebook Messaging Endpoint ErrorsMinor47 minresolved07-09
Inbound Call Failures to a Subset of Twilio Brazil Phone NumbersMinor8 dresolved07-09
MMS Delivery Status Delays when sending to AT&T US via Twilio Short CodesMinor37 hresolved07-09
Application Errors are not Appearing in the DebuggerMinor8.7 hresolved07-09
Message delivery issue to our partner Surf Telecom BrazilMinor18 hresolved07-10
Flex- Delays saving new Data to the Insight ReportsMinor3.3 hresolved07-10
Twilio Console - Usage Pages are showing incorrect information for the Programmable Wireless ProductMinor7.9 hresolved07-10
Voice Call Feedback Not Saving in ConsoleMinor3.9 hresolved07-10
Outbound SMS Delivery Delays to Orange IsraelMinor18 hresolved07-11
Super SIM network access issue within one of our connectivity partnersNo impact listed47 hresolved07-12
SMS Non-Delivery To Claro BrazilMinor1.6 hresolved07-13
SMS Delivery Delays to Sweden Telenor NetworkMinor1.6 hresolved07-13
SMS Delivery Delay to Movilnet VenezuelaMinor4.0 hresolved07-13
Elevated HTTP 500 Errors Affecting Programmable VoiceNo impact listed0 minresolved07-14
On Call Engineers are Investigating issues with FlexNo impact listed51 minresolved07-14
WhatsApp Message Delivery DelaysNo impact listed1.2 hresolved07-14
Message Delivery Issues to T-Mobile Subscribers from Twilio Long Codes, is ResolvedMinor1.7 hresolved07-15
Delivery Notifications Delays for a Subset of US Short CodesMinor2.0 hresolved07-15
SMS Delivery Delay to Kazakhstan Tele2Minor1.4 hresolved07-16
SMS Delivery Delay to Vodafone FijiMinor13 hresolved07-16
Inbound Call Failures to a Subset of Twilio Slovakia Phone NumbersMinor3.7 hresolved07-16
SMS Delivery Delays to Emirates Telecom UAEMinor5.8 hresolved07-16
SMS Delivery Delays to Pakistan ZongMinor2.2 hresolved07-16
Delivery Report Delay for Subset of US Shortcode TrafficNo impact listed1.4 hresolved07-17
Twilio Console Pages Rendering 500 Error for a subset of CustomersMinor6.8 hresolved07-17
External DNS Issue Impacting a list of Twilio ServicesMinor1.4 hresolved07-17
Data Usage reporting and Billing Delayed for Programmable WirelessNo impact listed30 minresolved07-18
SMS Delivery Delays to US SprintMinor3.2 hresolved07-20
Programmable Fax Queuing and the Fax API Returning 500 ErrorsMinor1.1 hresolved07-20
Call Quality issues to a Subset of Twilio North America Tollfree NumbersNo impact listed3.1 hresolved07-20
Inbound Calls starting with silence towards Twilio Austria Phone NumbersMinor1.0 hresolved07-21
MMS Delivery Report Delay from a Subset US Shortcode TrafficMinor55 minresolved07-21
Flex Insights Historical Reporting Delayed for a Small Subset of CustomersMinor50 minresolved07-21
On Call Engineers are InvestigatingNo impact listed8 minresolved07-21
SMS Delivery Delays to Avantel in ColumbiaMinor1.8 hresolved07-22
SMS Delivery Failures on Digitel VenezuelaMinor3.9 hresolved07-22
Automated Alert for Studio ProductNo impact listed41 minresolved07-22
Inbound Call Failures Affecting Subset of North American Phone NumbersMinor1.6 hresolved07-22
On Call Engineers are InvestigatingNo impact listed7 minresolved07-23
Alert Status: No ImpactMinor48 minresolved07-23
SMS Delivery Delays over Shortcodes to Videotron in CanadaMinor3.6 hresolved07-24
SMS Delivery Delays towards Airtel NigeriaMinor2.7 hresolved07-24
SMS Delivery Failures to Zimbabwe EconetMinor13 hresolved07-24
SMS Delivery Delays to Madar LibyaMinor53 minresolved07-24
SMS/MMS Short Code Delivery Delays to/from Sprint USMinor4.1 hresolved07-25
SMS Delivery Delays to C&W PanamaMinor2.1 hresolved07-25
Outbound Caller ID Issue to Singapore NumbersMinor42 minresolved07-27
On Call Engineers are InvestigatingNo impact listed2.7 hresolved07-27
Function invocations failing in US East Coast region due to an AWS DNS outageNo impact listed0 minresolved07-28
Issues with Programmable Voice services in US East Coast regionMinor2.3 hresolved07-28
Some TaskRouter customers experiencing 500 errorsMinor2.7 hresolved07-28
Super SIMs experiencing connectivity issuesNo impact listed0 minresolved07-29
On Call Engineers are InvestigatingNo impact listed15 minresolved07-29
A Subset of Call Failures to WebRTC Registered ClientsMinor1.0 hresolved07-29
On Call Engineers are InvestigatingNo impact listed19 minresolved07-29
On Call Engineers are InvestigatingNo impact listed1.1 hresolved07-29
Inbound Calls to Spanish Phone Numbers are Failing to ConnectMinor2.2 hresolved07-30
SMS Delivery Delays Over Longcodes to Entel ChileMinor5 dresolved07-31
SMS Delivery Reports Delays Over Longcodes to Chilean Mobile OperatorsMinor8 dresolved07-31
Issue with Console navigation for some Enterprise customersMinor36 minresolved07-31
SMS Delivery Delays to TSTT in Trinidad and TobagoMinor9.1 hresolved07-31

Maintenance 70

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Cite this

Twilio posted 83 status incidents in July 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in July 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/07

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