Outages by dayJuly 21, 2020

Outages on July 21, 2020

UTC day 2020-07-21 (Jul 21, 2020, 00:00 to Jul 21, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

20incidents started

3labelled major or critical

11vendors with a new incident

4still open from earlier days

By vendor label: Critical 1 · Major 2 · Minor 13 · No impact listed 4 · 10 maintenance

Incidents started this day 20

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - 338 - Bloomington, IN	Critical	21:07	Jul 22, 2020, 06:00 (8.9 h)	resolved
PandaDoc	Issue with uploads to PandaDoc (PDFs, images)	Major	08:48	08:58 (10 min)	resolved
Red Hat (incl. Quay.io)	Open Training System Disruption of Service	Major	14:46	Jul 22, 2020, 15:55 (25 h)	resolved
Logz.io	Issues accessing metrics product in westeurope region	Minor	01:08	02:07 (59 min)	resolved
Box	[Minor] Some Webhooks May Not Respond	Minor	02:07	03:18 (1.2 h)	resolved
Xero	Some users are experiencing slowness and errors when accessing Xero	Minor	02:28	07:52 (5.4 h)	resolved
Twilio	Inbound Calls starting with silence towards Twilio Austria Phone Numbers	Minor	10:09	11:09 (1.0 h)	resolved
Twilio	MMS Delivery Report Delay from a Subset US Shortcode Traffic	Minor	13:09	14:04 (55 min)	resolved
Bandwidth	Possible Internal Port Completion Delays	Minor	14:31	19:13 (4.7 h)	resolved
New Relic	Browser chart irregularities for US Region	Minor	15:57	17:59 (2.0 h)	resolved
Twilio	Flex Insights Historical Reporting Delayed for a Small Subset of Customers	Minor	16:09	16:59 (50 min)	resolved
New Relic	Synthetics delays in AWS_SA_EAST_1 for US Region	Minor	17:08	17:13 (5 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Delay in publishing streams data	Minor	19:40	20:26 (46 min)	resolved
Plivo	Inbound call failure & Inbound SMS/MMS failure towards the US in Bloomington, IN	Minor	21:14	Jul 22, 2020, 06:02 (8.8 h)	resolved
Plivo	Inbound call failure & Inbound SMS/MMS failure towards the US in Bloomington, IN	Minor	21:14	Jul 22, 2020, 06:02 (8.8 h)	resolved
Xero	Some users are experiencing slowness and errors in Xero	Minor	23:11	Jul 22, 2020, 01:45 (2.6 h)	resolved
Netlify	High Latencies for Uncached Content	No impact listed	09:33	10:13 (40 min)	resolved
Xero	Some users are experiencing slowness and errors when accessing Xero	No impact listed	10:56	17:38 (6.7 h)	resolved
Bandwidth	Porting Incident	No impact listed	11:00	11:00 (0 min)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	18:27	18:35 (8 min)	resolved

Still open from earlier days 4

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	Scheduled Maintenance for general stability and performance improvements	Major	Jul 16, 2020, 14:18	Aug 10, 2020, 23:09 (25 d)	resolved
Xero	Some users are unable to see the Navigation Bar in Xero	Major	Jul 20, 2020, 23:26	00:25 (59 min)	resolved
Plivo	Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Marquette, MI	Minor	Jul 17, 2020, 23:24	Aug 19, 2020, 12:29 (33 d)	resolved
RevenueCat	Data Delayed in Charts	Minor	Jul 20, 2020, 16:19	00:45 (8.4 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] SMS Messaging Maintenance - DFW	Maintenance	04:00	08:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	12:01 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound SMS towards the US and Canada phone numbers	Maintenance	05:02	13:00 (8.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:03	13:00 (8.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:01	10:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US and Canada Long Number Provider	Maintenance	06:01	10:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Sprint US	Maintenance	06:01	12:00 (6.0 h)	resolved
Twilio	[Scheduled] US MMS Carrier Partner Maintenance	Maintenance	06:01	10:00 (4.0 h)	resolved
Sinch	[Scheduled] Sinch Maintenance - North American LN provider	Maintenance	10:00	12:01 (2.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	20:01	23:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Bandwidth, PandaDoc, Red Hat (incl. Quay.io), Logz.io, Box, Xero, Twilio, New Relic, Lightstep (ServiceNow Cloud Observability), Plivo, Netlify.

Cite this

20 vendor-reported incidents started on 2020-07-21 (UTC) across 11 vendors, 3 labelled major or critical by the vendor.

Title: Outages on July 21, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-07-21 00:00 UTC
URL: https://rewindex.com/outages/2020-07-21

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