CompaniesPandaDocMonthly reportsJuly 2020
PandaDoc in July 2020: incidents, uptime and changes
Vendor-reported outage time 3 h 21 min, incident time 14 h 3 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 4 · Minor 4 · No impact listed 3
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| PandaDoc reload error | Critical | 1.2 h | resolved | 07-13 | |
| Issue with downloading completed documents | Major | 9 min | resolved | 07-01 | |
| Issue with uploads to PandaDoc (PDFs, images) | Major | 10 min | resolved | 07-21 | |
| Issue with the pricing table document value | Major | 1.8 h | resolved | 07-31 | |
| Technical problem with our service related to the creation and view of documents. | Major | 52 min | resolved | 07-31 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Documents not changing to "Paid" status. | No impact listed | 3.6 h | resolved | 07-03 | |
| Issues with PDF download via Public API | No impact listed | 0 min | resolved | 07-08 | |
| Issues with downloading completed documents | Minor | 2.6 h | resolved | 07-10 | |
| PandaDoc customer support is unavailable | No impact listed | 44 min | resolved | 07-17 | |
| Issue with the pricing table document value | Minor | 3.6 h | resolved | 07-20 | |
| Issue with the pricing table document value | Minor | 38 min | resolved | 07-22 | |
| Issue with the Pricing Table Document Value | Minor | 3.8 h | resolved | 07-29 |
Cite this
PandaDoc posted 12 status incidents in July 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- PandaDoc in July 2020
- Vendor
- PandaDoc
- Date
- URL
- https://rewindex.com/company/pandadoc/2020/07