# PandaDoc in July 2020: incidents, uptime and changes

> PandaDoc in July 2020: 12 incidents on its status page (5 major or critical), 99.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of PandaDoc’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pandadoc/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 12 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4, minor 4, none 3
- Uptime (vendor-reported): 99.54% free of major/critical incidents, 98.11% free of any incident; outage time 3 h 21 min, incident time 14 h 3 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/pandadoc/2020/06.md) · Next: [August 2020](https://rewindex.com/company/pandadoc/2020/08.md) · [All months](https://rewindex.com/company/pandadoc/reports.md) · [PandaDoc](https://rewindex.com/company/pandadoc.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PandaDoc reload error](https://rewindex.com/company/pandadoc/incidents/f0bq5zwxp640.md) | critical | 2020-07-13 22:21 UTC | 2020-07-13 23:35 UTC | 1.2 h | resolved |
| [Issue with downloading completed documents](https://rewindex.com/company/pandadoc/incidents/fwjyqf6jgmb9.md) | major | 2020-07-01 18:32 UTC | 2020-07-01 18:41 UTC | 9 min | resolved |
| [Issue with uploads to PandaDoc (PDFs, images)](https://rewindex.com/company/pandadoc/incidents/znzrzn5z7n93.md) | major | 2020-07-21 08:48 UTC | 2020-07-21 08:58 UTC | 10 min | resolved |
| [Issue with the pricing table document value](https://rewindex.com/company/pandadoc/incidents/t1ywsnshpkjm.md) | major | 2020-07-31 12:10 UTC | 2020-07-31 13:58 UTC | 1.8 h | resolved |
| [Technical problem with our service related to the creation and view of documents.](https://rewindex.com/company/pandadoc/incidents/j3jfs7wlmbkd.md) | major | 2020-07-31 13:01 UTC | 2020-07-31 13:53 UTC | 52 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with downloading completed documents](https://rewindex.com/company/pandadoc/incidents/fwjyqf6jgmb9.md) | major | 2020-07-01 18:32 UTC | 2020-07-01 18:41 UTC | 9 min | resolved |
| [Documents not changing to "Paid" status.](https://rewindex.com/company/pandadoc/incidents/dvgtpthmpdg6.md) | none | 2020-07-03 08:32 UTC | 2020-07-03 12:11 UTC | 3.6 h | resolved |
| [Issues with PDF download via Public API](https://rewindex.com/company/pandadoc/incidents/nlrsqxhy4697.md) | none | 2020-07-08 10:47 UTC | 2020-07-08 10:47 UTC | 0 min | resolved |
| [Issues with downloading completed documents](https://rewindex.com/company/pandadoc/incidents/8gnwfbnx20ym.md) | minor | 2020-07-10 08:57 UTC | 2020-07-10 11:34 UTC | 2.6 h | resolved |
| [PandaDoc reload error](https://rewindex.com/company/pandadoc/incidents/f0bq5zwxp640.md) | critical | 2020-07-13 22:21 UTC | 2020-07-13 23:35 UTC | 1.2 h | resolved |
| [PandaDoc customer support is unavailable](https://rewindex.com/company/pandadoc/incidents/sr31t3jsrkr9.md) | none | 2020-07-17 21:35 UTC | 2020-07-17 22:19 UTC | 44 min | resolved |
| [Issue with the pricing table document value](https://rewindex.com/company/pandadoc/incidents/606gz3v03x19.md) | minor | 2020-07-20 17:46 UTC | 2020-07-20 21:24 UTC | 3.6 h | resolved |
| [Issue with uploads to PandaDoc (PDFs, images)](https://rewindex.com/company/pandadoc/incidents/znzrzn5z7n93.md) | major | 2020-07-21 08:48 UTC | 2020-07-21 08:58 UTC | 10 min | resolved |
| [Issue with the pricing table document value](https://rewindex.com/company/pandadoc/incidents/26qdg8hrs3cv.md) | minor | 2020-07-22 18:46 UTC | 2020-07-22 19:24 UTC | 38 min | resolved |
| [Issue with the Pricing Table Document Value](https://rewindex.com/company/pandadoc/incidents/fyx1fhtsqc02.md) | minor | 2020-07-29 15:29 UTC | 2020-07-29 19:18 UTC | 3.8 h | resolved |
| [Issue with the pricing table document value](https://rewindex.com/company/pandadoc/incidents/t1ywsnshpkjm.md) | major | 2020-07-31 12:10 UTC | 2020-07-31 13:58 UTC | 1.8 h | resolved |
| [Technical problem with our service related to the creation and view of documents.](https://rewindex.com/company/pandadoc/incidents/j3jfs7wlmbkd.md) | major | 2020-07-31 13:01 UTC | 2020-07-31 13:53 UTC | 52 min | resolved |

## Cite this

PandaDoc posted 12 status incidents in July 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pandadoc/2020/07
- Citation: PandaDoc, “PandaDoc in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/2020/07 (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc in July 2020 (2020-07-01)](https://rewindex.com/company/pandadoc/2020/07)`


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Canonical: https://rewindex.com/company/pandadoc/2020/07 · Markdown: https://rewindex.com/company/pandadoc/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:26.953Z