Twilio: Flex Insights Historical Reporting Delayed for a Small Subset of Customers
Timeline of updates
- resolved
Flex Insights experienced 50 min delay in processing data for a small subset of customers. The data were about conversations between agents and customers in Historical part of reporting. No data were lost, all the historical data were available to the customers. The delay is now mitigated, all the data are available.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2020-07-21 16:09 UTC, resolved after 50 min, 1 update(s).
- Title
- Flex Insights Historical Reporting Delayed for a Small Subset of Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6
Twilio profileRecent Twilio incidentsAll outages on July 21, 2020Twilio in July 2020MarkdownJSON