# Twilio: Flex Insights Historical Reporting Delayed for a Small Subset of Customers

> Twilio status incident “Flex Insights Historical Reporting Delayed for a Small Subset of Customers” on 2020-07-21: impact minor (vendor’s label), 50 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6
Last updated: 2020-07-21T16:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-21 16:09 UTC · Resolved: 2020-07-21 16:59 UTC · Duration: 50 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/0v6kbmcv3rb6](https://status.twilio.com/incidents/0v6kbmcv3rb6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-07-21 16:59 UTC: Flex Insights experienced 50 min delay in processing data for a small subset of customers. The data were about conversations between agents and customers in Historical part of reporting. No data were lost, all the historical data were available to the customers. The delay is now mitigated, all the data are available.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-07-21 16:09 UTC, resolved after 50 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6
- Citation: Twilio, “Flex Insights Historical Reporting Delayed for a Small Subset of Customers” (2020-07-21 16:09 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6 (CC BY 4.0).
- Markdown link: `[Twilio: Flex Insights Historical Reporting Delayed for a Small Subset of Customers (2020-07-21)](https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6)`


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Canonical: https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6 · Markdown: https://rewindex.com/company/twilio/incidents/0v6kbmcv3rb6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/0v6kbmcv3rb6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:00:03.486Z