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Twilio: Function invocations failing in US East Coast region due to an AWS DNS outage

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.twilio.com (opens in new tab)
Part of an outage event

AWS outage, Jul 28, 2020 · 18 vendors, 18 incidents

Twilio’s incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)

“…Function invocations failing in US East Coast region due to an AWS DNS outage Twilio Functions was degraded for 131 minutes between [28 July 2020 1:25 AM PDT and 3:36 AM PDT]. During this period of ti…”

Swipe sideways to see the whole diagram.

AWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSHoneycomb, Twilio, Chargebee1 to 4 hours later2 vendors, 1 blamed AWSStream (GetStream), Elastic CloudTwilio (this incident)posted +0 min
AWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSHoneycomb, Twilio, Chargebee1 to 4 hours later2 vendors, 1 blamed AWSStream (GetStream), ElasticCloudTwilio (this incident)posted +0 min
Twilio is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Honeycomb, Twilio, Chargebee"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 1 blamed AWS<br/>Stream (GetStream), Elastic Cloud"]:::blames
  root --> h4
  me["Twilio (this incident)<br/>posted +0 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Twilio Functions was degraded for 131 minutes between [28 July 2020 1:25 AM PDT and 3:36 AM PDT]. During this period of time customers may have experienced issues with Function invocation. The issue has now been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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