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CompaniesTwilioMonthly reportsJune 2020

Twilio in June 2020: incidents, uptime and changes

97incidents posted
3labelled major or critical
98.97%free of major/critical
40.77%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7 h 21 min, incident time 17.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 76 · No impact listed 18

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
A Portion of Twilio Inbound Phone Numbers in Singapore are not Receiving CallsMajor19 minresolved06-03
Recording Transcription Failures for Programmable VoiceMajor34 minresolved06-20
New Flex Project Creation FailuresMajor6.5 hresolved06-24

Other incidents 94

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Airtel IndiaMinor3.6 hresolved06-01
SMS Delivery Delays to Vodafone EgyptMinor13 hresolved06-01
Workforce Management integration with Flex was downNo impact listed28 minresolved06-01
On Call Engineers are Investigating an issue when receiving DTMFNo impact listed1.2 hresolved06-01
SMS Delivery Delays to Mexico TelcelMinor1.1 hresolved06-01
Supporting Document File Image 404Minor49 minresolved06-02
Authy/Verify conversion rate for voice droppedNo impact listed35 minresolved06-02
MMS Message Delays to a Subset of Twilio NumbersNo impact listed39 minresolved06-02
Reports of poor audio over a specific carrier partnerNo impact listed16 minresolved06-03
Request inspector is failing for recordingsMinor1.4 hresolved06-03
On Call Engineers are Investigating an inbound MMS disruptionNo impact listed1.1 hresolved06-03
SMS Delivery Delays to Twilio Netherlands Phone NumbersMinor1.9 hresolved06-03
Investigating SMS delivery delays to Vodafone in GermanyMinor2.2 hresolved06-04
SMS Delivery Failures to Taiwan Over Domestic LongcodesMinor11 hresolved06-05
SMS Delivery Delays to RwandaMinor3.7 hresolved06-05
Inaccurate Lookups API Results for a Subset of Numbers in Jamaica and Barbados (+1876 and +1246)Minor1.2 hresolved06-06
Elevated HTTP 500 Series Responses for Programmable Messaging REST APIMinor29 minresolved06-06
SMS Delivery Delays to MTN in NigeriaMinor1.2 hresolved06-07
Inbound Call Failures to a Subset of Twilio Singapore Phone NumbersMinor39 minresolved06-07
Wrong Phone Number Prices Displayed for Subset of AccountsMinor6.3 hresolved06-07
Elevated Studio Errors Affecting Running ExecutionsNo impact listed40 minresolved06-08
SMS Delivery Failures to IsraelMinor24 hresolved06-09
SMS Delivery Failures to Indonesia XL AxiataMinor57 minresolved06-09
Call Failures from Twilio Numbers to Vodafone Handsets in the UKNo impact listed52 minresolved06-09
SMS/MMS Short Code Delivery Delays to SprintMinor1.3 hresolved06-09
Message Delivery Status Delays to US Sprint from Twilio Short CodesMinor2.1 hresolved06-09
Verify Delays on Email ChannelMinor1.8 hresolved06-09
SMS Longcodes Delivery Status Delays to US GigSkyMinor2.1 hresolved06-10
SMS Delivery Delays to Smart Axiata in CambodiaMinor6.4 hresolved06-10
SMS Delivery Receipts Delay from Shortcode to CanadaMinor3.7 hresolved06-10
Message Delivery Delays to/from US Sprint from Twilio Short CodesMinor3.1 hresolved06-10
Inbound Call Failures to Subset of Toll-Free Twilio US Phone Numbers from CanadaNo impact listed0 minresolved06-10
SMS Short Code Delivery Delays to/from US SprintMinor4.6 hresolved06-10
SMS Delivery Delays to Nigeria AirtelMinor1.9 hresolved06-10
SMS Delivery Report Delays to Indosat IndonesiaMinor1.8 hresolved06-11
SMS short code delivery delays to VerizonMinor4.9 hresolved06-11
SMS delivery delays to Asia Cell in IraqMinor5 dresolved06-11
SMS Delivery failures To Telecomunicaciones Movilnet in Venezuela.Minor4.0 hresolved06-11
SMS Delivery Delays To Telecomunicaciones Movilnet in VenezuelaMinor2.0 hresolved06-11
SMS Delivery Failures to NetOne Cellular in ZimbabweMinor2.5 hresolved06-12
SMS Delivery failures To Belgium OrangeMinor53 minresolved06-12
SMS Delivery Delays to Colombia TigoMinor4.3 hresolved06-12
On Call Engineers are InvestigatingMinor1.6 hresolved06-15
SMS Delivery Delays to Airtel in NigeriaMinor5.1 hresolved06-15
Outbound Call Failures to US T-MobileMinor2.1 hresolved06-15
SMS and MMS Delivery Delays to US T-MobileMinor2.1 hresolved06-15
Wireless SMS Command Delivery DelaysMinor1.4 hresolved06-15
T-Mobile network failures in North America impacting Twilio Voice, Messaging and Wireless productsMinor10 hresolved06-15
SMS Outbound Delivery Delays to Egypt EtisalatMinor1.8 hresolved06-15
SMS Outbound Delivery Delays to Bangladesh Banglalink DigitalMinor11 hresolved06-15
SMS Delivery Failures to MTN EthiopiaMinor7.6 hresolved06-16
SMS Delivery Delays from Subset of Twilio Short Codes to US SprintMinor7.3 hresolved06-16
On Call Engineers are Investigating a SMS issue to Venezuela Telecomunicaciones Movilnet C.A.No impact listed5.8 hresolved06-16
SMS Delivery Delays to Mozambique MovitelMinor8.8 hresolved06-16
On Call Engineers are InvestigatingNo impact listed1.4 hresolved06-16
SMS Delivery Delays to Indosat IndonesiaMinor3.1 hresolved06-17
SMS Delivery Failures on Movilnet in VenezuelaMinor25 hresolved06-17
SMS Delivery Delays to Asiacell in IraqMinor7 dresolved06-17
On Call Engineers are Investigating a SMS issue to PakistanNo impact listed0 minresolved06-17
Delay in Creating Call Records and Callback Logs for Completed CallsNo impact listed1.2 hresolved06-17
SMS Delivery Failures to Warid Telecom and UFONE PakistanMinor8.4 hresolved06-17
Caller Name Lookups API Returning Blank Results for US NumbersMinor6.3 hresolved06-17
Inbound SMS failures to Twilio numbers in ItalyMinor5.4 hresolved06-17
SMS Delivery Delays to Colombia TigoMinor41 minresolved06-17
Flex Insights Historical Reporting DelaysMinor2.1 hresolved06-18
Messaging Service Configuration Not Loading in ConsoleMinor21 minresolved06-18
Voice Calls Disconnected in au1 Region.Minor3.9 hresolved06-18
SMS Delivery Delays to Ufone in PakistanMinor8.4 hresolved06-18
Automated Alert: No Customer ImpactNo impact listed29 minresolved06-18
On Call Engineers are Investigating Inbound Calls to Toll-Free US NumbersNo impact listed13 minresolved06-18
SMS Delivery Delays to Claro in Dominican RepublicMinor1.6 hresolved06-18
Voice Calls Disconnecting to Australia Phone NumbersMinor18 hresolved06-19
www.twilio.com Not Accessible for Customers in IndonesiaMinor42 minresolved06-19
Automated Alert: No Customer ImpactNo impact listed12 minresolved06-19
SMS Delivery Delays to Movilnet in VenezuelaMinor1.4 hresolved06-19
SMS Delivery Delays from Local Twilio Numbers to Oi in BrazilMinor49 minresolved06-19
Inconsistent SMS Status Callback To Cellone / BSNL Haryana IndiaNo impact listed45 minresolved06-20
Inconsistent SMS status callback to BSNL/Cellone Haryana in IndiaMinor4.7 hresolved06-20
SMS Delivery Delays to Movilnet in VenezuelaMinor4.6 hresolved06-20
SMS Delivery Delays to U-Mobile in MalaysiaMinor2.3 hresolved06-22
SMS Delivery Reports Delays When Sending To TNM In MalawiMinor2.8 hresolved06-22
SMS Delivery Delays to Vodafone EgyptMinor4.3 hresolved06-22
A Subset of Outbound Calls to Europe Terminating Due to No Audio ReceivedMinor8.9 hresolved06-22
SMS Delivery Delays to the Claro Network in ColombiaMinor1.3 hresolved06-23
IBM Watson Speech-to-Text Voice Addon DowntimeMinor13 hresolved06-24
SMS Delivery Delays to Iraq Asia CellMinor8.6 hresolved06-24
Automated Alert: No Customer ImpactNo impact listed20 minresolved06-25
Inbound voice call failures to a subset of Twilio numbers in BulgariaMinor4.5 hresolved06-26
Alpha SenderID Verification Failures on Messaging Services in ConsoleMinor2.3 hresolved06-26
SMS Delivery Delays to U-Mobile in MalaysiaMinor5.8 hresolved06-30
SMS Delivery Failures to T-Mobile in Czech RepublicMinor7.7 hresolved06-30
Delays receiving SMS to Twilio numbers affecting SMS and Flex chat creationMinor6.5 hresolved06-30
Emergency Calls from Twilio Canadian Numbers FailingMinor2.2 hresolved06-30
SMS Delivery Delays to XL Axiata IndonesiaMinor7.7 hresolved06-30

Maintenance 56

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Cite this

Twilio posted 97 status incidents in June 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in June 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/06

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