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CompaniesTwilioMonthly reportsMay 2020

Twilio in May 2020: incidents, uptime and changes

57incidents posted
0labelled major or critical
100%free of major/critical
63.76%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 11.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 53 · No impact listed 4

Incidents 57

IncidentImpactStartedDurationStatusDay
SMS Delivery is delayed to Madar handsets in LibyaMinor3.0 hresolved05-01
SMS Delivery Report Delays For Messages Sent From Twilio To O2 GermanyMinor2.1 hresolved05-04
On Call Engineers are Investigating an issue affecting incoming calls to Alaska numbersMinor17 minresolved05-04
On Call Engineers are Investigating an issue with Outbound Faxes failingMinor1.8 hresolved05-05
Twilio Console - Active Numbers Page not loading for some usersMinor11 hresolved05-05
SMS Delivery Delays to several networks in Africa.Minor3.8 hresolved05-06
Recordings callback not triggered.Minor39 minresolved05-06
Programmable Chat API elevated HTTP 500 errors for region ie1Minor1.7 hresolved05-06
A portion of Twilio Inbound phone numbers in Columbia are not receiving callsMinor2.7 hresolved05-06
SMS Delivery Delays to Vodafone EgyptMinor1.4 hresolved05-07
Autopilot Simulator intermittent failuresMinor3.7 hresolved05-07
SMS Delivery Delays between Twilio Short Codes and Enflick US DevicesMinor3.1 hresolved05-09
SMS Delivery Delay To Vodafone EgyptMinor5.3 hresolved05-09
Delays in delivery of outbound SMS To Etisalat EgyptMinor2.6 hresolved05-09
SMS Delivery Delays to Vodafone EgyptMinor1.4 hresolved05-10
SMS Delivery Delays to Asiacell in IraqMinor21 hresolved05-11
Customers using Pay with Stripe payment provider experiencing issuesMinor7 minresolved05-11
SMS Delivery Delay To Bmobile in Trinidad and TobagoMinor1.6 hresolved05-12
A portion of Twilio inbound phone numbers in Singapore are not receiving callsMinor2.2 hresolved05-12
SMS Delivery Failures on Oi Brazil NetworkMinor1.3 hresolved05-12
SMS Delivery Failures to IranMinor6.3 hresolved05-12
Potential issue with dialing Portuguese Numbers.No impact listed1.6 hresolved05-12
SMS Delivery Delays to Asiacell in IraqMinor30 hresolved05-12
Inbound calls to Spanish Numbers FailingMinor1.0 hresolved05-13
Inbound calls to Spanish numbers failingMinor2.1 hresolved05-13
Delivery Status Delays To Indosat IndonesiaMinor16 hresolved05-14
SMS Delivery Delays to Zimbabwe NetoneMinor3.5 hresolved05-14
Issues with public SIP TCP and TLS for some customers in regions br1, ie1, de1, au1Minor31 minresolved05-14
MMS delivery latencyMinor58 minresolved05-14
Inbound Calls are Failing to South African DID'sMinor4.0 hresolved05-14
SMS delivery status delays to Indosat IndonesiaMinor20 hresolved05-14
Calabrio Teleopti Workforce Management integration with Flex is degradedMinor2.0 hresolved05-16
SMS Delivery Delays to Vodafone Egypt.Minor5.0 hresolved05-17
SMS Delivery Delays to Vodafone EgyptMinor4.2 hresolved05-18
A small subset of newly created accounts are unable to send or receive calls and messagesMinor1.1 hresolved05-19
SMS Delivery Delays on a subset of message sent to Brazil VivoMinor1.2 hresolved05-19
SMS Delivery Failures on a subset of messages sent to ChinaMinor1.2 hresolved05-20
SMS non delivery to Airtel NigeriaMinor59 minresolved05-20
SMS Delivery Issue for Registered Chinese Templates Towards China TelecomMinor6.0 hresolved05-20
Message delivery status delays to a subset of US Sprint recipients from Twilio Short codesNo impact listed26 minresolved05-21
SMS delivery delays sending to the network Oi in Brazil.Minor2.5 hresolved05-21
On Call Engineers are Investigating an issue with customer upgradesNo impact listed27 minresolved05-23
On Call Engineers are Investigating an issue with customer upgrades and address validation.No impact listed6.3 hresolved05-24
Intermittent Failures of Inbound Calls towards Spanish Numbers (Madrid Area +34911)Minor16 hresolved05-27
Inbound Calls to a Small Subset of Swedish Numbers failingMinor6.5 hresolved05-27
SMS Delivery Delays To Mexico TelcelMinor6.2 hresolved05-27
Inbound call failures to Barcelona DIDsMinor7.3 hresolved05-28
PayPal failure when adding funds to accountMinor48 minresolved05-28
Inbound Call Failures to HungaryMinor8.0 hresolved05-28
SMS Delivery Delays to Asia Cell IraqMinor3 dresolved05-29
Inbound call failures to Barcelona DIDsMinor2.9 hresolved05-29
SMS Delivery Delays to Malawi Telekom NetworksMinor8.9 hresolved05-29
SMS Delivery Delays to Brazil NextelMinor7.3 hresolved05-29
SMS Delivery Report Delays to US over US/CA Toll-Free NumbersMinor1.5 hresolved05-30
SMS Delivery Delays to Indosat Indonesia over International Registered Alphanumeric Sender IDMinor1.6 hresolved05-30
SMS Delivery Delays to MalawiMinor39 hresolved05-30
E911 Address Provisioning FailuresMinor2.8 hresolved05-31

Maintenance 40

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Cite this

Twilio posted 57 status incidents in May 2020 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in May 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/05

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