Outages by dayMay 21, 2020

Outages on May 21, 2020

UTC day 2020-05-21 (May 21, 2020, 00:00 to May 21, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

21incidents started

7labelled major or critical

16vendors with a new incident

5still open from earlier days

By vendor label: Critical 1 · Major 6 · Minor 13 · No impact listed 1 · 12 maintenance

Incidents started this day 21

Vendor	Incident	Impact	Started	Resolved	Status
Lever	Internal server 500 errors	Critical	17:58	21:53 (3.9 h)	resolved
Discord	Issues connecting, sending messages, joining voice, etc	Major	00:10	00:42 (32 min)	resolved
Hotjar	Connectivity Issues	Major	01:29	02:00 (31 min)	resolved
Iterable	High API Error Rates	Major	02:54	16:17 (13 h)	resolved
LaunchDarkly	Polling SDKs are potentially receiving stale flag data	Major	08:26	09:33 (1.1 h)	resolved
Smartsheet	Smartsheet Reports Failing to Load	Major	16:20	May 22, 2020, 16:39 (24 h)	resolved
Squarespace	Some sites loading slowly/not loading	Major	17:36	19:44 (2.1 h)	resolved
Mux	Slow ingest times for some assets	Minor	00:56	02:09 (1.2 h)	resolved
New Relic	Infrastructure Alerts Delays for US Region	Minor	03:33	03:39 (6 min)	resolved
Contentstack	Intermittent delay in purging of cached content	Minor	07:53	10:37 (2.7 h)	resolved
Heap	Delayed Heap Connect Syncs	Minor	09:16	13:31 (4.3 h)	resolved
Mailgun	SMTP connectivity issues in EU region	Minor	14:14	15:56 (1.7 h)	resolved
Sinch	E3 API and MMS connectivity issues	Minor	14:15	17:07 (2.9 h)	resolved
Mezmo	Indexing Delay	Minor	15:34	18:47 (3.2 h)	resolved
Heap	Live View unavailable	Minor	18:22	18:40 (18 min)	resolved
Sinch	Missing DRs from Sprint USA	Minor	18:59	May 22, 2020, 06:20 (11 h)	resolved
New Relic	Infrastructure Alerts Delays for US Region	Minor	21:43	21:53 (10 min)	resolved
Twilio	SMS delivery delays sending to the network Oi in Brazil.	Minor	23:28	May 22, 2020, 02:01 (2.5 h)	resolved
Plivo	Inbound call failure & inbound SMS failure towards Croatia phone numbers	Minor	23:32	May 22, 2020, 01:29 (1.9 h)	resolved
Plivo	Inbound call failure & inbound SMS failure towards Croatia phone numbers	Minor	23:32	May 22, 2020, 01:29 (1.9 h)	resolved
Twilio	Message delivery status delays to a subset of US Sprint recipients from Twilio Short codes	No impact listed	19:01	19:27 (26 min)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza	Major	May 18, 2020, 05:04	01:26 (3 d)	resolved
Plivo	Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza	Minor	May 18, 2020, 05:04	01:26 (3 d)	resolved
Confluent	High latency on confluent.cloud Metrics UI	Minor	May 18, 2020, 18:12	14:59 (3 d)	resolved
Linode (Akamai)	Connectivity Issues - Newark	Minor	May 20, 2020, 20:22	01:41 (5.3 h)	resolved
Mux	Certain thumbnail image requests returning 5xx errors	Minor	May 20, 2020, 22:03	02:09 (4.1 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS & MMS towards US & Canada phone numbers	Maintenance	04:00	07:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:00	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS & MMS	Maintenance	04:00	07:00 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US MMS Carrier Partner Maintenance	Maintenance	05:01	10:01 (5.0 h)	resolved
Typeform	[Scheduled] Admin Panel Maintenance	Maintenance	08:00	08:26 (26 min)	resolved
Elastic Cloud	[Scheduled] NLB migration for AWS eu-central-1 production	Maintenance	10:57	10:59 (2 min)	resolved
Coralogix	[Scheduled] Immediate alerts maintenance	Maintenance	13:00	16:00 (3.0 h)	resolved
Red Hat (incl. Quay.io)	[Scheduled] Red Hat Customer Portal Candlepin Upgrade	Maintenance	18:00	18:36 (36 min)	resolved
Linode (Akamai)	[Scheduled] Scheduled Emergency Network Maintenance - US-East (Newark)	Maintenance	22:00	May 22, 2020, 00:00 (2.0 h)	resolved
Bitbucket	[Scheduled] Database Maintenance - brief service interruptions possible	Maintenance	22:30	23:12 (42 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Lever, Discord, Hotjar, Iterable, LaunchDarkly, Smartsheet, Squarespace, Mux, New Relic, Contentstack, Heap, Mailgun.

Cite this

21 vendor-reported incidents started on 2020-05-21 (UTC) across 16 vendors, 7 labelled major or critical by the vendor.

Title: Outages on May 21, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-05-21 00:00 UTC
URL: https://rewindex.com/outages/2020-05-21

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