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CompaniesNew RelicMonthly reportsMay 2020

New Relic in May 2020: incidents, uptime and changes

19incidents posted
2labelled major or critical
99.81%free of major/critical
98.22%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 22 min, incident time 13 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Minor 10 · No impact listed 7

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Errors, UI unavailableCritical19 minresolved05-01
Errors, UI Unavailable across all products (EU Region)Critical1.1 hresolved05-01

Other incidents 17

IncidentImpactStartedDurationStatusDay
New Relic One Dashboards and Widgets Not Saving in US and EU RegionsNo impact listed0 minresolved05-04
Mobile chart irregularities and missed alert notifications for US RegionNo impact listed0 minresolved05-05
Mobile chart irregularities for US RegionNo impact listed0 minresolved05-06
Logging UI Unavailable for US RegionMinor12 minresolved05-06
Mobile Crash Reports UI Irregularities and NRQL Query Delays for US RegionMinor1.7 hresolved05-06
Infrastructure and NRQL Alerts Delays or False Positive for EU RegionMinor20 minresolved05-10
New Relic Unavailable for EU RegionMinor1.4 hresolved05-18
APM and Mobile UI Delays and Irregularities for US RegionMinor17 minresolved05-19
Alert Notifications for EU RegionNo impact listed0 minresolved05-20
Infrastructure Alerts Delays for US RegionMinor6 minresolved05-21
Infrastructure Alerts Delays for US RegionMinor10 minresolved05-21
Distributed Tracing UI Unavailable for EU RegionMinor35 minresolved05-24
Metrics, Custom Events, Logging Alerts/UI Missing for US RegionNo impact listed0 minresolved05-26
Metrics, Custom Events, Logging Alerts/UI Missing for US RegionNo impact listed0 minresolved05-26
Custom Events Alerts Irregularities for US RegionMinor5.7 hresolved05-26
Timeouts in New Relic APM and some API endpointsNo impact listed0 minresolved05-27
Some data not appearing in InsightsMinor1.4 hresolved05-28

Cite this

New Relic posted 19 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
New Relic in May 2020
Vendor
New Relic
Date
URL
https://rewindex.com/company/new-relic/2020/05

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